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October 2025 by x R
It’s so rare to find people who aren’t particularly friendly in this industry but this woman is just routinely on the defensive, with an attitude.. The car itself was great and the experience was pretty flawless otherwise. The registration for the car was wrong, which would be unfortunate for the first person who gets pulled over. Hopefully that’s just a one off
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October 2025 by Mary jo Hawkins
Excellent service, very accommodating and kind. Best rates I’ve found.
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September 2025 by Kimberly
The staff here is always friendly and helpful. The pickup and return process is always convenient and fast. I highly recommend this location if you need a rental.
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July 2025 by Joann Reed
Great customer service!!
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July 2025 by Christina England
A great place to help get you there! The staff was very helpful and friendly. And the kia soul I ended up with is so nice it's gonna suck to give it back!
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July 2025 by Jordan Sharp
The first vehicle they gave me had a damaged tire that I didn’t notice until I was home. Took it back up there for them to be very nonchalant about it, I understand things can be over looked but that could have been a life threatening issues. The second vehicle they told me had JUST been cleaned. There is no way this vehicle was cleaned properly. Splatters all over the front passenger door, splatters on the rear view mirror, big ole grease mark next to the radio. Sauce or something on the ceiling under the driver side mirror. Management is 100% a Joke I will never go back. I’ll stick with over priced Enterprise!
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June 2025 by Freddie Brizius
They never have any cars available
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November 2024 by Tara Strohman
Came to pick up a rental car set up through the dealership. Car exterior was dirty, interior smelled horrible, back up camera didn’t work but they said they could not rent us any other vehicle. Customer service was poor- it was obvious they didn’t care whether we drove away today as a satisfied customer or not. I will not do business at this location again.
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October 2024 by Richard Spurrier
The 2 ladies that were there when I returned car were super nice. They made checking out super easy. Thank you to your whole location Rick Spurrier
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June 2024 by Lester Miller
Notorious for not having what you asked for after it's too late to go anywhere else
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May 2024 by Donna Smallwood
We have dealt with this Hertz for over a year at least twice a month. They have always been wonderful to deal with. Very professional. One time I got a car that smelled of cigar but they had a rush to get cars ready. I blame this on the renters not the rental company. Smoking is not allowed in the vehicle but some people do it anyway. I rolled the windows down for a bit and we survived. Geez you people complaining are probably the ones damaging the vehicles. Some understanding of what they deal with should make you more patient.
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May 2024 by Ken Daugherty
Offers no pick up or drop off, cannot leave personal vehicle at site. Very small and inadequately staffed. Not helpful at all.
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May 2024 by Kyle Getler
Reservations mean nothing. You make a reservation on line. They later call u and say they have no cars. If u don’t show up to take the car they don’t have, they will charge u the $75 no show fee. They can’t cancel the reservation. They give u a 800 number to call so u can wait in hold for 20 mins to explain they don’t have a car and to cancel your reservation. Reservations are binding for you but means nothing to them - other than locking u in to a fee/call scenario.
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March 2024 by Drue Shafer
The guy who helped me get my car Rental was very friendly and helpful. He even helped me reduce some of the out-of-pocket costs. Because my insurance is supposed to be covering most of it from the car wreck I was in. My only real complaint is, make sure you check out the cars before you leave and make sure that does not smell like smoke because multiple cars I got in had a lingering smoke smell and I had to go back in and ask for a different one.
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February 2024 by ToddSamanthakrueger Krueger
Wouldn't rent from Hertz... Read the fine print they will get you and charge you outrageous....
