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December 2023 by Lesley G.
Worst Lowe's Ever!!I ordered some Halloween decorations and received a text saying my items were ready for pickup. I go to pick up my order and they keep me waiting for 40 mins while they go and look for my order. Then they tell me that they accidentally sold ALL of my items on the order. They said there is nothing they can do about it because the items are sold out in store and online! Then I try to order again during Christmas time and the same thing happens again. And all they say is ,"Oh, sorry "! LOL what a joke! Worst Customer Service ever!
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August 2023 by Leslie W.
Worst customer service ever. I will never purchase an appliance there again. I ordered a dryer which arrived broken. To say getting a new one delivered was an ordeal is an understatement.
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April 2023 by Dana E.
This Lowes is Awesome!The staff are very polite, friendly, and provide Excellent service.my husband and I are building a home and visit this store at least twice a week.I highly recommend this Lowes!
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March 2023 by Ryan H.
ordered a refrigerator from lowes said delivery would be between 4-8. 8 o'clock comes and I call to see whats going on and they have me call someone else who has be call someone else. 4 times I had to call a different person before someone finally told me that my order was on the truck and it could be up to 2 more hours before they get here. Why tell someone they are going to be there between a time and not show up. At least have the decency to call them and say hey I'm running late. Rather than have them just wasting there whole evening waiting around for you to never show up.
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December 2022 by Laura D.
My moms large chest freezer went out in November. On November 22, 2022 I bought a large chest freezer from the Lowe's in Elizabethtown for my mom. It could not be delivered till December 26th. No way around it. We've had snow and ice and fridg it temps for days now. I realized I didn't get a phone call Saturday saying the time for delivery today. I called and they said it had been delivered. They delivered to my home. The hill I live on is steep. My brother went to my house. And said it looked like they put it on a dolly and pushed it up the hill to my ground level basement door. I have a car parked there and had other items on that patio they have probably crushed. My brother went to get the freezer to take to my moms house and ran off the drive in the ice and snow. My moms drive is on an ice covered incline as well. We had to store the freezer till there is a thaw and we can get it into moms garage. Now if it's damaged they will say I did it. They didn't speak to anyone and delivered to the wrong address. This isn't first time they have done this. They delivered building supplies and had to go back and pick them up from outside my house and bring back later. I do not recommend their delivery folks. They do not do what they say.
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May 2022 by Jamie Lee B.
Today we made our first big purchase of a washer and dryer set for our new home! Margaret from the appliance area helped us so much. She was super sweet, communicated well, and made us feel comfortable about our choice. I'm so glad we decided to go to lowes for the set. Thank you Margaret!! Below is the washer and dryer we got!
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March 2022 by Angel E.
The customer service in this Lowes is the worst!!! Have waited now for at least 30-45 minutes to get assistance finding downspout extensions. I stopped an employee to get assistance and another, Ashley, walked up. Mind you I didn't stop her nor ask her for assistance. I had a young man in front of me whom I asked. Before he could answer she interrupted him by pointing me in two different directions to two different aisles. As I continued to ask questions she got louder as did I. I then walked away to look for the item I wanted to purchase. I picked up something not sure it was exactly what I needed. I saw Ashley in the flooring department and then asked other questions hoping to get better assistance. SHE STATED SHE DIDN'T WORK IN THAT DEPARTMENT AND SAID SHE WOULD CALL SOMEONE IN PLUMBING. She then pointed me in another direction and said to wait for tge person in plumbing. At this point I didn't trust her so called attempt to assist and told her I would wait until she reached that person. She eventually did. His customer service and attempt to assist was professional and appreciated. When I spoke with her about returning the extension I had already picked up which wasn't what I needed, while walking away from me she said "I'm on my lunchbreak" and continued yelling it 2x more afterwards. At this point I asked for a store manager. It has now been 20 minutes and I'm still waiting for a store manager.WTH kinda customer service is this!!
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February 2022 by Anna E.
I have never had any bad experience with them but I need to get a cheap washer and dryer under $400 if you have any thing like that
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May 2021 by Gustavo H.
Everytime I purchase something in a box it's missing a piece of equipment. From now on I'll open it in store.
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December 2019 by DJ Kozdemba
Found a wonderful variety of plants to add to my flower garden.
