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September 2023 by Denise Greig
The past couple months the connection for internet is going out multiple times per day and it's very frustrating when you cannot speak to someone for a resolution. I don't know what happened recently since I didn't have this problem before, I'm definitely looking at other options because I cannot telework without internet access.
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September 2023 by Emiley Jarchow
Daryl was fantastic at the Elizabethtown location. He made the process easy and no stress! Couldn't be more thankful for the experience!!
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August 2023 by Francisco Perez
3 days I have called and spent over 2 hrs on the phone yet there still a cable wire laying across my yard, easily the worst experience I have ever had with a utility company.
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August 2023 by Miiri Vaughn
It was a very faby building with really nice bathrooms. It was clean and the employees were very nice. It was a quick and easy experience.
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August 2023 by joan lee
the customer service is terrible. I don't have an account number and when i put in my mobile number, they say it is not connected to the account ! I have no way to talk to customer service . Very poor! I am changing my service! Do not get this product!
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July 2023 by Sierra Lasley
$175 for cable and internet that went out every day. We could never speak to an actual person. When we finally got to talk to someone, a technician came out to "fix" the problem. He was very condescending and said our problems with the internet were because of our adapters. He changed them and the internet worked continuously for a few hours. After that it continued to go out everyday, multiple times a day. When we called to cancel we were told the equipment had to be returned by a certain date to avoid a charge. We were never told that date. When I tried to return the equipment after waiting and waiting just to even be acknowledged at the Xfinity store, I was then told the account holder had to return the equipment with an ID, or I can take it to the UPS store and return it that way. We switched to Kinetic and have no problems since.
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July 2023 by Phyllis Gooden
I do not recommend Xfinity service but the folks at the Xfinity store in Elizabethtown are excellent. I had to drive an hour to get to this store but it was worth the trip having prompt and courteous service. It was nice to speak to someone who understood English and also not have to wait in line or on line for an hour. Thank you to staff at Elizabethtown!!! Y'all are awesome!!
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July 2023 by Erica Sheppard
I can’t express how much I truly dislike xfinity. From having to call and leave a number for them to call me back, to sitting in the store watching them be slow and inefficient and half of them just standing there wasting time is beyond frustrating. It really shouldn’t take so long to get service. If you can use literally anyone else, I’d recommend you do so.
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June 2023 by adam richardson
I have service down because of a storm. I have called several times to try and tell someone that the line to my house is down and over my neighbors driveway and it won't let me speak to a person about it till the service to the area is back on. You don't even get the option to speak to a person.
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June 2023 by Randy DeMars
High prices for poor quality. Multiple outages monthly and you cant even contact xfinity until your service outage is over even if its in regards to something totally different than the outage.
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February 2023 by Rae_ 1716
Love Xfinity lots of shows and streaming. Picture makes the TV look new. Internet is easy and great.
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January 2023 by Elizabeth TaylorWhyte
Very easy to pay your bill without joining a long line any more. Machines available to pay your bill on line. Fast and easy. Love it
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January 2023 by killigan 27
Our tv and internet went out before the 1 1/2 inch of snow started Thursday night. It has been out since then. Can’t call anyone at Xfinity because they are clearly not at work. No updates, efforts or anything at all to resolve the issue. They claim the winter storm, but we got cold air and a dusting of snow. I don’t think they are working to resolve the issue and I do expect a credit, however, with nobody to talk to I’m sure we won’t get one. If we even get service back this year.
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January 2023 by Don Reynolds
Unreasonable prices! Would not allow me to get another cable box for another room and have been a customer since 1996.
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December 2022 by Danna Leiby
I want to say a huge thank you to Tammy and Lauren in the Etown store! I came into the store to sign up for Xfinity mobile, and my old carrier was having technical difficulties and they were being ridiculous. After an hour on the phone with At* ….these two Xfinity representatives were amazing they helped navigate the tricks of transferring mobile service and numbers. Thanks so much Tammy & Lauren!
