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January 2024 by Danielle Whitehead
The staff here is great super nice and they did my tires on the front price was good and they did a great job and they did it on a decent amount of time and on Christmas Eve
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January 2024 by Rebecca Frasier
This old car is my daughter's and I worry about her around the Cincinnati, OH area. Thank you for taking care of her. We have trusted Jospeh and his crew since we moved up from Texas in 2010.
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December 2023 by John Zanardelli
While my alternator was installed fairly well, upon bringing it home that night, it began to profusely leak engine coolant. While the leak stopped overnight, I drove my daughter to school the next morning and, upon returning home, it began to leak engine coolant at the same rate.When I drove it back to Tires Plus Elsmere/Erlanger to be evaluated, they informed me that the leak was caused by an "internal water pump issue" and would have to be looked at by the dealer. Upon taking it to Kerry Nissan, they determined the cause of the leak was due to "loose coolant hose & bolts" that were loose from installing the alternator.So, I had to spend an additional $200 plus dollars at the dealer to fix their mistakes...that they either couldn't see or didn't inspect closely enough. This is on top of the fact that the price to install the alternator and timing belt was $200 more than what was quoted to me over the phone.REALLY unhappy and will be telling the staff in person soon.
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December 2023 by Brian Estep
I have bought all terain tires here 2x on different trucks. They hold up 50-60,000 and still going. They will go in the snow while everyone else is sitting home.
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October 2023 by Lindsey Maselli
Had a confirmed appointment. Showed up 20 minutes before appt time and no one there. Store dark and closed. No drop box to leave keys either. Sign on door says due to lack of technician they can not accept many walk ins. Probably should have someone there for your appointments as well! Now you got an open spot today for a walk in.
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August 2023 by Andrew Kuehne
I used to recommend this place. But today my mother-in-law took my stepsons car in for an oil change, and they told her that it was leaking so bad that they couldn't change the oil with out first replacing the valve cover gasket, the pan gasket, and the crank seal, for $1000, because they didn't want to be liable. The 05 Civic isn't perfect, and of course it has some small leaks not even enough to show on the driveway. Every 18 year old d17 has some similar little leaks, just like every older motor. But the way they tried to tell he the car was unsafe was ridiculous.When you try to scare older ladies like this it should be considered extortion, it is disgusting, and I hope that more people catch on to the scams you're pulling and that your doors are closed for good. This community deserves honest people, not these piles of garbage.
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August 2023 by Ray Nolan
I have been to this tire shop 2 separate times....1rst time to have a tire plugged for my son....they couldn't do it...pluged tire myself and its been holding air for a year now...2nd time to have new tires mounted and balanced on new rims....they couldn't do it.... I'll never waste another minute with these guys.
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June 2023 by Molly Winkle
My husband recently came in during the epic tire sales event for tires on his Monte Carlo. Travis and Joe were very helpful and informative. Travis was able to get us an affordable price and made sure the tires were correct, as it's hard to find the rim size. We cannot thank the team at Elsmere enough!! We will definitely be returning customers.Services: Transmission
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June 2023 by Lesli Fite
Great services and a fair price. Joe and his team are friendly fast and knowledgeable. Thank you for your work and dedication to help me keep my truck up and running safely on the road. I will definitely refer family and friends. Thanks again much appreciated in the day and age.Services: Tires
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June 2023 by Dovie Poe
Got me in at my appointment time and out before the 45-minute window. Joe was great at explaining what needed fixed, and Matthew even made sure to reset my oil life indicator! Thanks guys!
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June 2023 by Brian Bellman
Wonderfully friendly staff with attentive and thorough service. Travis was especially helpful and informative, making certain we understood what he was seeing.Services: Brake service & repair
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April 2023 by Melissa Smallwood
Amazing customer service!!! We were traveling to Knoxville and stopped for the night and woke up to a flat tire. We searched for a local tire place and these guys popped up. Joe, Jeremy and Matthew were great!! They got us in right away (as we had an event to get to by 5). They replaced the tire and had us on the road in less than an hour. Thankfully they had one tire in stock that would fit my car!! Thank you again!!Service: Tires
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February 2023 by Brittany Maxwell
Great, fast service. Definitely recommendService: Oil change
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February 2023 by TJ Lauer
Great customer service, all employees were friendly and knowledgeable… Cars running better than newServices: Brakes
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January 2023 by Victoria Girdler
My van needed new tires, appt at 2pm, van taken back immediately. This place had the best prices out of those I called, & didn't push me to get all 4. I told them I can afford 2 now, will come back for the other 2 & a brake job when we get tax refund. No argument or pushiness from them, & was done in 1.5 hours. I also heard a conversation with another customer, which they could have tried to sell him repairs he didn't need, but they were honest & saved the guy some hassle. I appreciate any shop that works this way!Service: Tires
