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May 2025 by Roxann Roush
Jessica is always great!! She is so helpful!!
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May 2025 by Shawna Littrell
Sara helped me deposit my checks. She was informative + efficient. Thank you.
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March 2025 by John McGue
This is not necessarily a problem with this branch, but more of a problem with US Bank in general. This is my local branch, so here I am. I'm a 20-year customer. I use Mobile deposit frequently. Today I deposited a check from the same vendor that I've been getting the check from weekly for 5 years, it got flagged and half of the money will not go in for an entire week. What an embarrassing system. Did you guys ever think the entire reason of depositing it is so that I can pay off bills and use your services? That's what I was using the money for. You guys specifically want people to use online banking so that you are not bothered or have to deal with customers in person. Then you flag mobile deposits and hold on to the money for a week for absolutely no logical reason. I love your app. It's one of the best apps of any company, and I love the bill pay features, but you're just not competitive anymore. I can go cash this check at a liquor store, and not have to deal with the stupidity. think I'm going to move on. I've had enough. Bye Felicia.
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September 2024 by m. brewster
Rude unprofessional staff. Sarah is rude and unprofessional. When she was unable to answer my financial questions, she hung up on me. Expect this behavior from this branch.
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July 2024 by Lonnie C
During my visit today to make a deposit, I was offered and accepted a credit card. I would like to express my appreciation for the exceptional customer service I received, particularly from Barbara, who demonstrated both expertise and a pleasant demeanor. Thank you, US Bank.
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June 2024 by Tyler Baker
These employees have been great to work with.
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December 2023 by Leroy Trotman
Had a wonderful experience with both lady and gentlemen
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March 2023 by Æsír
Jackson was super amazing.
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August 2022 by Andrew Washington
Had a great experience here with a friendly young lady yesterday. She was extremely helpful!
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November 2021 by Mike Lucarelli
Thanks to the great staff at the Elsmere branch! They are very professional and willing to take the time to help you.
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September 2021 by James Jarman
Wow just wow. After damn near 2 years of "FoLlOw the ScIeNce" mask mandates and dropped mandates. And CDC guidelines saying to wear a mask then saying it's OK not to if you're vaccinated. This US Bank branch mandated masks following the actual state government mask mandate. Then after the state mandate ended they re opened their lobby and did not require masks for vaccinated customers. NOW they are Mandating masks again inside regardless of Vaccination despite there being no government mandates for it. I'm truely sick of it. Definitely considering closing all my accounts with this USbank branch and taking my business elsewhere.
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July 2021 by Alex Morrison
I’m not sure why but it no longer gives me the option to deposit cash into my account. I work well past 5 pm every day and really need this option to work at the atm.
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January 2021 by Neal Ahern
Terrible customer service.
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April 2020 by Timothy Huesman
Good friendly and knowledgeable, what else could you ask for
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February 2020 by Rochelle Tilford
I think the workers are nice but almost every time I try to get money out of the ATM it will not give me the option. My other half went in there to get him a new card two of the temporary card that he was told was activated we're not. He also was told he'd get a call when his official card came in and never did. That card does not work either.
