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February 2023 by Kathy West
Gas is 2.98 and they're so friendly.
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February 2023 by Ken Cahill
Friendly
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October 2022 by Tammy C.
Cowboys in Eminence, KY.My husband and I have been buying our gas here for 12 years. The owners and the owner's family are generally very nice. At 7:25PM. On 10/25/2022 I went there to gas up. There was no sign hung anywhere and no indication whatsoever ever that the gas pumps were not working. We pulled up to a pump and put my debit card in. The pump had no response at all. So we backed up to the pump behind us to get our gas at that pump. Same thing no response at all. But I got a notice on my phone that they had taken every single penny out of my account, leaving me at zero dollars. I went inside to get help. The girl working was someone I had never seen before and she was rude as hell. She was very rude about how she talked to me. She had a snotty tone of voice like she was just annoyed with customers interrupting whatever she was doing on her phone, she said,"none of our pumps are working" and she was pretty crass about the way she said it. I said," well your pumps still took every penny out of my account." She said," well that's not my problem, your money is on hold and it will take 15 to 24 hours for it to go back on your account." I said," how do they put over $130 hold on a person's card for $20 worth of gas?" "Also I don't have 15 to 24 hours." "I need to go home now and there isn't enough gas in my car to get me home." "Now on top of that I have zero dollars in my account because of an extremely large hold put on my card for a small amount of gas." I said," it would be courteous if you would hang a sign telling your customers that the pumps aren't working." She said," I'm not allowed to." I said," who won't allow you to?" She said," the owners." The whole time she is being rude. I said," tell the owner that this is a poor business practice. She said get out of the store now. Just leave, you aren't welcome here. Do they always allow the employees to talk to their customers like that? No wonder they only have a 2 Star rating. I had to get my daughter to let me borrow money until they put my money back on my card. Just so I could go home. I will not be doing business there ever again. Unless the owners do something about that sad business practice, taking way too much money on hold for a small gas purchase and rude employees who know nothing at all about customer service. I taught classes on customer service to hotel managers for a couple of years and this girl would definitely never have passed a class.Let me educate you on how to handle this type of situation. I know how to do it because, as a manager of a hotel, I had to do it many times. First you call your credit card vender. You explain to them the situation and request they release the customer's money back to them so that the customer can have the money they need to get home. Your vender is going to charge your business a couple of dollars to do this, but is it really worth it to lose thousands of dollars in sales simply because you don't want to eat it on a lousy $3 transaction fee? If you think it is, then that might be why you only have a two rating.
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October 2022 by Faith Young
This is the best place ever
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February 2022 by Grace
I tried to prepay at this gas station and was told it wouldn’t go through (system error). No problem— I went and pumped my gas and then paid afterwards instead. Well, the prepay amount still went through to my account but I was told to wait and it would roll off. It did not roll off and now I have to go to my bank in-person and dispute the charge. Honestly, do NOT use the prepay option unless you KNOW they’ve updated their system. My Saturday is about to be wasted on this problem...
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October 2021 by Hilari Gentry
Stopped at this establishment after a ballgame at 10 pm. They had no hot food except breakfast sandwiches. I asked the cashier how long the sandwiches had been there and he chuckled and replied since this morning
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January 2021 by Sarah Denny
Called the store several times between 9:30pm and 11pm to ask what time they closed because Googles been wrong on business hours more times than right lately and no one ever answered the phone. So I will take my business somewhere else.
