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November 2023 by David McAfee
These guys are excellent. Very thorough and professional. In for an oil change and they checked over the complete underside of the vehicle and pointed out any things that I might want to watch out for. Trey did an excellent job and a damn good leader
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November 2023 by Kevin Hatch
Great customer service! Very competitively priced and they do quality work. I am a transplant from Cleveland Ohio and had been searching for a place to have my vehicles serviced. Two times I was in a major bind and they got me and were constantly updating me with progress and if they found anything else. I highly recommend! Very trustworthy guys!Services: Exhaust
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November 2023 by Carol Marosits
The mechanics at Urb’s were friendly, informative, and prompt in their service. The waiting area is comfortable and clean with restrooms nearby, a drink station, and a tv. I called in the morning, and was able to make an appointment for the same afternoon. After diagnosing my car’s issue, the mechanics were able to repair it promptly. A job well done! I will use Urb’s again.Service: Tires
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November 2023 by Carolyn Gaukel
Nick and Trey are the best. They are very upfront and honest. They gave me an estimate and when I picked up my car two of the parts were less expensive than quoted they refunded the difference. Trey didn't have to tell me that but he did. Then on top of that I had brought my car in for a oil change and needed more work done. They threw my oil change in for free. Their service is top notch. I highly recommend Urbs Garage. Hats off for the mechanics, my car is running much better than when I brought it in.SincerelyCarolyn GServices: General repairs & maintenance
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November 2023 by Teddy Hageman
Good Evening,I just wanted to take a moment to express gratitude to the Urbs Garage Team over in Erlanger Ky. The family Oriented Supervisors, Mechanics and employees are by far some of the most pleasant encounters I’ve had when it comes to Auto Mechanic services. Their professionalism is impeccable and The over all business is well trusted by many. 5 star is for reliance, dependability, Professionalism, friendliness and being Trustworthy. I have recommended Urbs to several family members already & will continue referring others. Thanks again my Urbs Garage Team for your Services!!Services: General repairs & maintenance
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October 2023 by Soarin Dragon
Overall a great experience. I was impressed by Trey (service advisor) and John's (mechanic) efficiency and professionalism.I had a failure in my drivetrain on my way to Florida and they were able to fix it the same day and get me on my way.Highly recommend their services.
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October 2023 by J Darrell Cammack
Urb’s Garage & Tire has one of the most customer friendly staffs I have ever had the pleasure of doing business with. They always provide me with a detailed list of recommended services for my vehicles and prioritize the necessities but never pressure me into anything. Trey is a great communicator who shoots straight and treats me well, which is why I keep going back and recommending Urb’s to anyone looking for a trustworthy garage and techs.Services: Air & cabin filter replacement
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October 2023 by Jim Hove
We planned a trip to Northern Kentucky from Wisconsin. One evening during the trip my F150 would not start as we tried to go out from our hotel to supper. Next morning I had the truck towed to Urb's in Erlanger for the problem diagnosis and repair. All of guys in the shop that I talked with and who provided service were helpful and professional. It was determined to be a bad starter, and the repairs were made promptly. Thanks to Trey and the crew at Urb's Garage for quickly getting us back on the road to our next destination!Services: Auto engine diagnostic
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September 2023 by Apex Aviator
Major Major job done just how the job should be done. Excellence in communication. Excellence, and professionalism. The office was clean and smelled good, the Garage’s are organized, the employees are extremely kind and carry a wealth of knowledge in the automotive industry. They have gone by the books, diagrams, including using torque spec ratings with torque tools available. I know quite a bit when it comes to automotive work. The questions that I had asked them I already knew the answers to these questions, and they gave me the answers that I already knew. That’s when I know I am dealing with the right group of men. They had shown me the work that they had done through pictures and paperwork. Sometimes I felt as if I called them too many times, and yet, they were still patient with me.This job was undoing what I had already done due to a blown engine in a 2011 Mazda MX-5, 6 speed, supercharged, with all aftermarket parts bumper to bumper inside and out, Very confusing and extremely complicated.I had work done previously by another Garage in Erlanger, Kentucky by the name of Ernie’s garage. Urbs Garage had explained to me. The reason for certain sounds that I was having inside the car come to find out that Ernie’s garage in Erlanger Kentucky did not put Loctite on major bolts for major components, such as a lightened fly wheel at stage three that holds a stage two clutch and pressure plate.Also, (I, the customer) had lost the locking fuel line collar. (Yes, this is my fault) the mechanics took it upon themselves to give me a new, locking collar, and fix the fuel line.I’ve done a lot of racing throughout the years. I’ve worn a lot of trophies, and had some of the largest names in the racing world sponsor me. These guys did not sponsor me, or the car, but I will be putting their name on the car with the companies that have been with me and helped me throughout the years. No one deserves this other than Urb’s garage.Thank you, very much. Let’s do it again real soon. (I’m kidding) Tony MigliorisiA.K.A.- Skunk2Tony
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September 2023 by Active K9
Follow up on my experience with Urbs….A few wks after getting my car serviced at Urbs I had some additional issues on my road trip heading home. When the shop I stopped at in New Mexico called Urbs regarding the work they had done and the work I now needed, Urbs picked up the bill without hesitation. I’ve had plenty of warranties on vehicles and other products, never have I had one fulfilled so easily. Urbs proudly stood behind the warranty they gave me, making the rest of my road trip a breeze. Thank you for the amazing customer service.
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September 2023 by Joyce Haynes
I had replaced my battery and the computer went hay wire. Car would not move. They took care of the issue of relearning the Sensors. Great customer service and staff. I have found my hometown garage. Thank you!!Service: Auto engine diagnostic
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August 2023 by Kathleen McFarland
Urbs Garage and Tire has been absolutely amazing to work with! I highly recommend them!! They far exceeded my expectations (both in price and quality of service) and I will be using them for all my car maintenance needs going forward!Services: General repairs & maintenance
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August 2023 by Judi Dooley
I would rate them at least at a 7 ?!I am comparing to Hyundai and 10 years of many difficult service visits. So happy I decided to go elsewhere!!! My service was an oil change (to start with) I stopped in the morning and they took me in the afternoon, by appointment. My option with Hyundai was sit and wait-1st come 1st served or appointment in a month! Thanks, Urbs!
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July 2023 by Tyler Jones
Quality work done on the car. Amazing customer service helped me every step of the way. While breaking down what they were doing and why. I like the text quotes and the text telling me my car was ready thank you!Services: General repairs & maintenance
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July 2023 by Alicia Densler
I got my oil changed at urbs a month ago. I had one guy come tell me my oil was fine and didn’t need changed. Two minutes later another guy came out and said my car was ready and gave me the price for the oil change. I was confused but he said “no I just changed your oil, it’s fresh” so I paid for it. He also said they couldn’t rotate my tires because the back tires were bigger than the front. Today, I took my car to my usual mechanic for a different issue and he said it was my tires and they needed rotated. I told him it couldn’t be done because they were different sizes. He looked at every tire and said no ma’am they are all the same size! Sooooo if I could give 0 starts to urbs I would. Two different people telling me two different things about my oil then not even being able to tell that all tires were the same size!!!Changing my review to 5 stars. Urbs instantly messaged me to apologize and send me a full refund for my troubles. I’ve never heard or seen a company due that before so thank you urbs for doing the right thing!Service: Oil change
