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September 2023 by Shalken
I have taken my family's 3 cars here for a few years and seemed like I had finally found an honest, trustworthy mechanic in NKY, but boy was I wrong. I dropped off my 350Z because the door handles weren't working on the inside and out. I was getting physically locked in and out of my vehicle from both sides. There was also an acceleration problem with the gas pedal. After a couple hours from drop off, I get a call and am quoted a singular $600 exterior door handle. Once questioned, he stated that he hadn't diagnosed anything yet on the door. I told him that I didn't approve the shotgunning of parts before a proper diagnosis had been completed. He said he'd open the door up and find out what's going on and then call me back before performing any repairs. Of course, I don't want to crawl through my tiny car window anymore so I wanted it properly fixed. The next day, I get a call that it's all fixed. They never got my approval for any part replacement on the door. They never told me what was wrong with it. They just simply ignored my denial of service and did it anyway. When I brought this up, the man didn't care. He stated that the part was $300 and got it from O'Reilly. When I looked it up it was only $144. He said he'd reduce the price to $120 but when I got the invoice they charged me for two door handles. This is literally fraud. They only replaced one handle yet I got charged for two. And they initially just doubled the part cost to get some extra cash. The worst part of it isn't the money. It's the lying and deception. I told them I didn't want the work done but they did it anyway. They've obviously lost my business, but for the naive and elderly, they don't understand and will be taken advantage of. That's what upsets me the most. Please don't take your vehicle here. They will not treat you or your vehicle with any respect.
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August 2023 by Geoff Owens
A trustworthy mechanic my family has been going to for many decades. Helping my truck and I get to 300,000 miles and more. Fair pricing with fair assessments, just what you would want in a family owned neighborhood shop.
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August 2023 by Karen Jones
Problem was discovered in a timely fashion, some work done so I could drive Jeep until parts are delivered. Will return vehicle for complete repair . So happy they didn't have to keep it while waiting on parts. Very customer oriented
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June 2023 by Matt Ready
Absolutely awesome service at a fair price. Timely and good communication. I will use them again for sure!!
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June 2023 by Mrs. Mary Shaw
We have taken our vehicles to Don’s Garage for a few years now for brakes, oil changes, new tires and other things all because of increasing trust being built over time. They repaired a very bad oil leak with excellence about three years ago. And we have had No issues ever since. They have educated us and instructed us about brakes, tires, oil filters and all kinds of things like what the recommended next steps were and heads up on what might be needed in the near future. These men are professionals you can count on to give you the right diagnosis, fix things right with excellence, explain to you all the options in layman’s terms, and patiently provide 5-star customer care even though they are very busy. Appreciate them very much.
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June 2023 by Shawn LaRowe
Always explain everything in detail, always try to find the best price parts highly recommend.
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June 2023 by Kevin Dowell
I have always had great experiences with service from Don's Garage
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April 2023 by Mike Myers
I was passing through town when I had some unexpected car trouble. This was the only garage in the area that would see me immediately without an appointment. They checked out my car in record time and got me back on the road. 10/10 recommend
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February 2023 by Megan Weigold
Completely disgraceful! They diagnosed and “fixed” oil leaks BUT after it sounded and drove worse than before they serviced it!!!! After taking to another shop, found out they didn’t replace gaskets/valves properly and they permanently damaged my engine!!!!! DO NOT RECOMMEND!!!
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January 2023 by Charlene Barlow
I have taken multiple vehicles to Don's for about 10 years. As a woman, I appreciate that they communicate respectfully, explain issues in detail, prioritized work needed based on safety and/or my budget, mentioned tires needed replaced suggesting I could have work done cheaper elsewhere, have taken unscheduled time to assess a concern and reassured not an issue to be concerned about. I have recommended Don's Garage to several co-workers, all of whom have returned to Don's with other vehicles. I originally went to Don's Garage due to proximity and return to Don's because of service and reasonable costs. Glad to be able to support a local business.Service: General repairs & maintenance
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December 2022 by Mallory Perry
I've never had a car shop tell me I'm welcome to leave my vehicle there until I'm able to afford it. I had a red chevy Colorado get severely damaged by "friends" who left me for dead once I was without a vehicle. Dons garage ensured me it's fine and that I can pick it up when ever I have the money . Here it is 2 mths later and it's still there because we've had rent, car payment Christmas, and they still have my Colorado. Which is my next priority after Christmas (praise the Lord ) but anyways I'll never forget this favor they're doin for me and I highly recommend them my grandma has went here for 20 years and has never had a complaint they're very understanding and patient. They enjoy their work and that's obvious. Thanks to all dons employees I'll be around soon
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November 2022 by John S.
My son is attending college in Northern Kentucky and his 1996 Jeep overheated warping the head. We found Don's online. They have been amazing. Fast service, fair price, and very kind. We will be using Don's from now on. They helped far-away parents know their son was in hands.
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October 2022 by Darren Turner
I live about 600 miles from Don's. My daughter moved to Elsemere about a week ago. She called me with a vehicle issue. I told her it was most likely a bad alternator. I went online to try and find a trustworthy shop. (Not all auto shops are honest and fair.) I reached out to Don's based on ratings and reviews. She used them for her repair and we both could not be happier or more satisfied with them. I thank them from the bottom of my heart as it is not easy being so far away an unable to take care of this as I always have.
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October 2022 by Randy Schlosser
They did the work that was needed at a fair price and completed work when promised. Also seemed like very knowledgeable guys that were pleasant to deal with!
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October 2022 by Jeanine Hellmann
The very best! Do not go anywhere else! I wish I could give more stars!
