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December 2023 by Brian Bodner
Our doctor called in our prescription and the pharmacy told us they didn't receive it. We spoke to the doctor the next day and together decided it would be better to use a different company. We wound up switching to Walgreens because of the constant issues and lack of care Kroger Pharmacy has shown us.
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October 2023 by Karen Reid
They all in the surrounding area been out of a certain medication that is very important to take daily if not withdrawals will happen..I have asked a few times now and thier answers are always not in stock and I don't know when we will have them..Get it together kroger
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August 2023 by Jama K.
My turn to rant.I use Kroger for pick up.It is easy and simple, until tonight.I picked up my order and drove home.As I unpacked the bags I saw something odd.It was a container from Larosa's.I wasn't sure so I pulled out of the bag.Thats where I made the biggest, most , discusting discovery.It was leftover food. Smelly, rancid, food...IN WITH MY GROCERIES!I have emailed, and called Kroger about this. I can't get a HUMAN.Online it's a damn bot asking all the wrong questions.On the phone its voice mail hell.So now i am here on FB. Kroger I am not asking for anything, butThis is unacceptable!Employees should know not to dump their leftover luncd/dinner in THE PICKUP/DELIVERY BAGS!
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July 2023 by Andrew Washington
I just began using Kroger pharmacy again after years of going elsewhere. I will be transferring my prescriptions to another store after the unpleasant interaction I had picking my meds up a couple of days ago. The person ringing me up was confused by the prescription I was having filled, as it's unusual given my assumed medical history. They stayed at the computer for a while, then disappeared from the window. I waited several minutes before seeing him reappear at the window with the head pharmacist. She proceeded to rather loudly ask me questions that should have been asked inside the store, not at the window where anyone walking by could hear. There seemed to be no concern for my privacy. I find that very unprofessional and somewhat disrespectful. They need to do better.
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December 2022 by BigBeardedPanda
Teach your associates to underpromise and over deliver When telling people on how long it's going to be to prepare their medicine Don't tell somebody it's gonna be 20 minutes till their medicine is ready and then when they show up it's going to be an additional 40 minutes till the medicine is ready. If it's going to take an hour to prepare the medicine make it 2 hours so you give Your team enough time And you don't Waste a customer's time
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September 2022 by Kevin C.
The worst Kroger ever, cannot find anything, rude employees, ice that is completely unusable, and cramped aisles with pallets of stuff blocking the aisles. I would rather go through other Kroger's dumpsters than go to this Kroger
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August 2022 by Debbie Thomas
I think they are very professional and pleasant. I love the phone notification I get, with the amount I owe, after my RX is completed and ready to be picked up
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August 2022 by Larry Easterly
They do the best they can people need to be more patient
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May 2022 by Linda Markwell
Using the automated system now is RIDICULOUS!!! instead of simply entering your prescription # your DOB & ph# They want you to speak out this info. Then the recording will say " I'm sorry. I didn't get that " so something that should only take a few minutes now takes forever & is FRUSTATING!!!!! PUT IT BACK THE WAY IT WAS!!!!!!
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March 2022 by John Whitson
They have had my prescription for nearly a month and didn’t order it. I had a procedure done and can’t get the medication for three days because it wasn’t ordered. 0/10
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January 2022 by Tiffany S.
Some of the employees are very rude. Store needs updating. They are out of stock in certain items almost every time I go there.
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December 2021 by Sam K.
I was here picking up my girlfriend's meditation for her and the cashier at the register told me that she would have to call her insurance company for her car to be accepted into the system, in order for me to get her medication. Otherwise they were going to charge me for it. It is her first time at this Pharmacy and it will probably be the last time at this Pharmacy. Because y'all's workers don't know how to just input information into a system. I was not explained to at all about why she wasn't able to put anything in the system. Never coming back here for pharmacy needs again. Horrible service. Horrible staff. On top of everything I stood in the pickup line when I first got there and was skipped over by four or five other people until the lady finally said hey my window is down here at the drop off window but I was there to pick up.
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December 2021 by Ruby Napier
I am extremely devastated, because you guys didn’t call back, my grandmother ended up not having her VERY important meds. This morning I ended having to bury her. All because she didn’t have her meds. The people at the pharmacy are cool but, they really need to work getting calls out to people who need there medicates, why? Because they will end just like granny Joe. Thank you, for taking time out of your day to review this message. Fly high granny Joe ??
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November 2021 by Teri S.
The worst pharmacy I've ever experienced. (Silver lake) They're inaccurate with time. Prescription was called in 4 hours prior to me coming to pick it up. Wasn't ready. Told me 15 minutes. So I come back 15 minutes later only for another lady to tell me 30 more minutes. So I went through the line a total of 3 times waiting 3-5 minutes after each wait. Absolutely uncalled for. Will be changing pharmacies.
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October 2021 by Tim D.
The deli is the absolute worst. They have one lady that works hard (Mary). The other ladies don't care if there are 20 people waiting. They either find something else to do or move as slowly as humanly possible. Give Mary a raise and get rid of Michelle. Michelle is the laziest person I have ever seen with a job.