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November 2023 by John Mark Thajer (JT)
Easy shopping and really nice people to help !
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September 2023 by Meagan Davis
Silverlake Kroger is my favorite store. I know where everything is and the staff is friendly and very helpful.
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July 2023 by Matthew Farmer
Not the nicest Kroger around But IF you Like Krogers you' can get your shopping done easily They keep there shelves Stocked Well and Customer service is great
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July 2023 by Heather Wagner
I like this Kroger a lot. They have an amazing ice cream selection!
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May 2023 by Ashley K
I don’t want to be bothered by spectrum every time I go shopping and it’s always hot in there
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May 2023 by Nathan Stone
They had a lot of stock in the isle's and it was hard to get around some things.The store was clean and had some courteous and helpful people that works there.
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March 2023 by Angel Puckett
Everyone is so nice, friendly and knowledgeable. It's very clean and pretty much all shelves andbitems are stocked.
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February 2023 by Whitney Walker-Lynn
I don’t know if this place is under new management but it’s fallen off completely. The customer service is terrible there is never any lanes open but self check. And the attendants at self check get aggravated when you ask for assistance. Today I was accused of making a counterfeit $10 off coupon and it was not honored. Which is a joke because I spent thousands of dollars at this location and have proof of every purchase. Workers at this location are always blocking isles standing in groups talking not acknowledging customers and don’t try to help. The best thing about this location is 1 employee by the name of Jacob he is always pleasant and always helpful. The rest of the staff needs to be demoted. If you have to go to this location don’t waste your time just got to another location because this group of people are rude and get an attitude and get huffy if you ask them to do any duty required of them.
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February 2023 by Kendra Wells
I go to this location (Erlanger)quite often as well as Covington, Cincinnati, ft. Mitchell and Newport I come to this one for the pharmacy and whenever I am this way. I have never had an issue except twice now in the same location same employee Kimberly the cashier that looks after self checkout lanes at the Erlanger location last time I encountered her was rude acted like she did not want to be her and like it was a burden to get my cigarettes this time asked for her to do cash back on my card she flat out said "No!" And that I would have to go to customer service desk she said that after I had told her it's never been an issue before and was only for 30$. After going to the service desk and Ruby done it no problem at all and was extremely nice and was confused as to why Kimberly would have refused to do it said she would address the issue with her. I absolutely love Kroger the deals and the employee's most of the time it's sad though how just one bad apple can ruin the bunch. Thank you Ruby for turning this visit and my mood around you should get a raise.
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February 2023 by Whitney Walker
I don’t know if this place is under new management but it’s fallen off completely. The customer service is terrible there is never any lanes open but self check. And the attendants at self check get aggravated when you ask for assistance. Today I was accused of making a counterfeit $10 off coupon and it was not honored. Which is a joke because I spent thousands of dollars at this location and have proof of every purchase. Workers at this location are always blocking isles standing in groups talking not acknowledging customers and don’t try to help. The best thing about this location is 1 employee by the name of Jacob he is always pleasant and always helpful. The rest of the staff needs to be demoted. If you have to go to this location don’t waste your time just got to another location because this group of people are rude and get an attitude and get huffy if you ask them to do any duty required of them.
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January 2023 by Meg highlander
A lady named Kimberley works the self check out, she is extremely rude and unhelpful. Have asked her for help and she will just flat out say NO and huff walking off. Made my teenager cry being so rude. I called and spoke with management and they were amazing. We have stopped coming to this Kroger. Hopefully something is done and we can return to shopping back there since it’s our closest Kroger!
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November 2022 by Ross Arbogast
Worst kroger ever. Never enough lines open and the slowest people work the register. Go a few miles to fort Mitchell
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October 2022 by Duane Bradner
I use a mobility cart. This was not a one time event. Has happened several times. T cart's they have retain no charge. The first three I looked at were low battery. The forth one showed a full charge. I went straight to the pharmacy and picked up my scripts.as I left the pharmacy the battery died. M any times I have been stranded in the middle of my shopping. Someone needs to contact corporate and replace all the scooter charts.
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October 2022 by Kellie Nogueira
Terrible! Disorganized and not like any Kroger I've ever shopped. Sad.
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September 2022 by Kevin C.
The worst Kroger ever, cannot find anything, rude employees, ice that is completely unusable, and cramped aisles with pallets of stuff blocking the aisles. I would rather go through other Kroger's dumpsters than go to this Kroger