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September 2023 by Modern Rustics
Underwhelmed by service.
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August 2023 by Amanda S
What a waste of time. Needed a replacement tire. Called to see if they had my size. They said it would be easier to know what I needed if I brought the tire in. My husband brought the tire in. They looked at it said we don't have that in stock, call back tomorrow.........
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May 2023 by John McGue
Awesome. Didn't buy my E bike there, but they have been so helpful with issues. Kyle has went way way way beyond the call of duty on my bike. If every small business could be as good as this crew we'd have a lot more small businesses around. Also as far as repairs, REALLY affordable. Can't say enough.
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May 2023 by Jeremy Eubank
They are excellent at fixing bikes. Super nice and did everything they could to keep the costs reasonable. They even stayed 5 minutes late since I was stuck in traffic.
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April 2023 by Tim Banish
Always great service and the staff is so knowledgeable and friendly. I wouldn't think of going anywhere else with my business.
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January 2023 by Jessica Ketron
My boys and I came in and got some caps in the ends of their handle bars and they were very helpful and nice! We will be back for bike tires!
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July 2022 by Joe R.
Andy and Todd are super helpful and incredibly accommodating to help. I won't go anywhere else but here. they are always willing to help on the spot no matter what time I show up or how busy they are.
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July 2022 by Desi-Lu Stage9
Competent team. Diagnosed and fixed a problem that apparently another bike shop missed. Courteous and listened to the customer. A real take-charge business. Thanks!
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July 2022 by Randy Milner
Wow! What a GREAT EXPERIENCE I had here at Montgomery Cyclery Erlanger! Started out at another shop in Ft.Wright starts with Txxx. Service looked at it said it needed a lot of work, a lot. They put pricing together & I thought the bike is a bit old. Then I made a call to MCE where I bought the bike many years ago. They said bring it in we’ll look it over. Drew the 1st person greeted me professionally and ask how he could help. Told me he would call me in a couple of hours. I can back before they could call and my bike was SAFE & READY to ride. NO BIG BILL TO PAY. I met Ken Toppin Mgr, told him I appreciated the great service. Ken assisted me with quite a few upgrades, not pressure from him at all just great at answering my questions. I highly recommend these guys. They are 1st in TRUE Customer service. Thanks so much. Stop buy and see these Professionals for Service, upgrades, repairs & of course New bikes. They can do it all. My 1 stop shop from now on. Thanks to Drew & Ken.Randy Milner
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May 2022 by Mary Kordish Shelton
I had a wonderful experience yesterday! I took my daughters bike in for a repair. They were all so helpful and knowledgeable. They made sure my daughters bike was fixed and safe for her to use! Would highly recommended them for bike purchases and/or repairs!
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May 2022 by Amy Bonino
Great experience purchasing a new bike today. Stellar customer service- Ken Toppin, manager, goes out of his way to provide the very best customer service Ken is helpful, no pressure, accommodating., . We will be lifetime customers. Thank you!
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February 2022 by Michael Steward
Got a call from someone who found my lost wallet and returned it to me, probably out of their way and he was driving one of their vans. They have some A+ people working here. Thank you so much Andy!
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November 2021 by Ashley Nicole Riley
I am so amazed with this bike shop both the gentleman that work at this is shop are friendly helpful and knowledgeable! They work fast and efficient! Thank you so very much again! I definitely recommend this bike shop and I will be telling everyone!
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August 2021 by Just Eat K.
Just got my sons bike back they kept it for 2 weeks previously stated it need a replacement. Came to pick it up and they were ok with handing me back the bike with no new replacement and still ok with changing me for it. This place is a joke. Don't waste your time here.
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July 2021 by Dennis McKenna
Just goes to show how one bad apple can ruin a rating. Thanks for the help.
