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February 2024 by Amber Ferguson
If I could give zero stars I would. The pharmacy gets worse and worse. Medications are never ready on time, they lie & say your doctor never sent a prescription, they let prescriptions sit in ques for days for even filling. The pharmacy staff is beyond rude and that goes for the pharmacist. The pharmacist yesterday had the nerve to scold me in front of customers because I wanted to purchase diapers and a bag of cookies along with some of the my medications bc of course not all of them were ready and this was after a 20 minute wait in line. I only use this pharmacy because it’s one of the few pharmacies my prescription plan covers. What pharmacy can’t get antibiotics filled in a timely manner?!
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February 2024 by Pete Birmingham
Some good people here. I especially appreciated Sherri's help with photos!
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December 2023 by Kylee Pierce
They accidentally deleted my prescription, so now I get to spend Christmas in pain from the hole in my mouth after getting my tooth pulled! Thanks Walgreens! And thanks to whichever technician canceled my prescription, it's specifically your fault that I'm going to have a miserable Christmas full of pain!
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December 2023 by Kelly Powers
I will drive a few miles extra and go to this Walgreens, as their pharmacy and store seem more organized than the one less than a mile from my house. I hope they keep up the good work.
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September 2023 by Stelsbe
Made online appt for covid vaccine on Tuesday for Thursday. Website showed the vaccine I wanted was available. I arrived on time and was told they ran out of the vaccine. No one called to tell me. The assistant apologized and said they tried to call people but didn't have the staff to reach everyone. Not sure if it's the whole system or just this location, but it seems disorganized and under staffed.
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September 2023 by Dream Weaver 87
Scheduled a Covid test online. Was shown through the appointment schedule it was free, even after I put that I was not using insurance. The woman kept trying to run it through an old insurance I had at a previous job that I no longer have, and said that is why the charge? But I don’t have that insurance. It’s an old card on file. I do not have insurance at this time since I switched jobs. Got to testing and was told it was around $130. And was told it was CASH ONLY. Which is hilarious because I thought card only was the new way because cash spreads germs during the p*dmic. Was never told this online. Was never told this through appointment scheduler. And was never told this through emails received after confirming apt. Needs to update information and keep patients aware of protocol and procedure. Poorly done
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September 2023 by Peggy Keller
If you like quick in store shopping, this is an excellent place to do it.
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May 2023 by NyNy and RyRy Sister
I went into the pharmacy in Erlanger to pick up a prescription for my daughter. There was a young, blonde associate that helped me, I believe her name was Haley. She was very rude and her customer service was just not pleasant at all. I reached out to speak to a manager and I am waiting on a call back. If you can’t be polite and respectful, please do not get a job in customer service!
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May 2023 by Michelle Hall
2 issues- first I ordered graduation announcements and was told they would be ready next day by 9a. Went to the store after 2p and their machine that makes them was broken. Not one person called to let me know they would not be able to fill the job. Very unprofessional and when I asked why she just said she didn't have time to find where the machine was jammed or give customers a call! Not at all ok! Second issue pharmacy was extreme rude. I had a prescription that was ready day before came to pick up after my appointment and my doctor canceled the medicine going forward. They refused to give me the medication even though it had been filled before canceling for the future. The tech was rude and had no explanation just said we won't give it to you. Had to send a message to my doctor to have it resent .
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February 2023 by Sarah W.
The Pharmacy is poor. Have given them chance after chance. This is it! Call in prescriptions ahead of time and every time I come in it is NOT ready. They do not respect your time and act aggressive towards you for questioning why it is not prepared. They even gave me my prescription in a bottle with a label for a different patient for her pulmonary medication. Watch out!
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February 2023 by Bella Jaynes
The people at the store are amazing. Everybody is always super nice, but I have to give an honorable mention to eric, Sherry, Melissa, and Maria. They go above and beyond. They are all super kind people who do truly care about you. The pharmacy staff is also very nice.
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January 2023 by Joseph Stone
It's a pharmacy so they sell pharmacy related things. I've noticed that they mark up products extremely high.$8 dollars for a can of skyline chili ?? Your ratings will take a hit for that one wallgreeens.
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December 2022 by Worthy Borders
I bought an item at this place yesterday and paid for it with my credit card and there, I went to Kroger and discovered that my card was missing. Went baçk to Walgreens to see if they had found it and they replied no. My daughter went there today and they had it in the safe. They could have called me by looking in the telephone book.
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January 2022 by Krista Kissinger
I have probably the best Walgreens experience I’ve ever had tonight at this location. I was walking in to buy my dad a pulse oximeter after he was leaving the ER with pneumonia, but his prescription has been sent to the Walgreens in Union Kentucky because it was a 24 hour one. I noticed the pharmacy was open still on at this location OK requested they transfer the medication to this location and they had it ready for me in less than three minutes amazing customer service and I appreciate not having to drive as far
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January 2022 by Brandon Carver
Just moved into my new house and had some of my prescriptions transferred to this store. After picking one up I got home and went to take a dose of the medication. I was supposed to get 90 for the month 3/per day. When I went to get one I could tell there wasn't 90 there. It was obvious. I got 33 after counting and missing 67 pills. It wasn't a narcotic or anything just a medication to help bowl movements I would not recommend anyone go to this location.
