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June 2025 by Danielle Grooms
I agree with a lot of these reviews that state how horrible the pharmacy is. Majority of the employees are rude. There is one older lady that works the drive thru and she is very kind and pleasant but everyone else including the pharmacists are so hateful. I find it very unprofessional that the store manager overlooks how horrible the pharmacists are. Instead they want to blame the regular employees who are just doing their job instead of getting rid of management who is obviously incompetent and can't see that they are running the pharmacy into the ground.
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April 2025 by Caskey Kaiden
Just rude Pharmacy Employees…
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January 2025 by Joe Salyers
Absolutely horrible experience at the pharmacy. My wife left in tears. When I went back to address the problem, there was no recourse offered whatsoever. Absolutely some of the worst service I have seen.
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November 2024 by Lesa Phillips
I would just like to say that Randy is the best part of cvs and I sure hope they give that man a raise! He makes the drive through experience pleasant, which I didn't even think was possible. He's always kind, friendly, patient and funny but today he went above and beyond. He realized I had my little one in the car and wanted to pass on a message (that the medicine tasted bad) and took the time to write it in a note he held up so my son wouldn't see it or overhear. Who else would think to do that? Randy, that's who! This man is a treasure ❤️
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November 2024 by Lori Taylor
The pharmacy is ridiculous they make things up as they go along
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September 2024 by Carole Folsom
I had a great 👍 experience at CVS. Saved over $80 thanks to an ex. tremely caring employee 😄
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February 2024 by J Paul-E
Overpriced as you would expect but mostly friendly staff and easy to find items
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January 2024 by Jenna Arbogast
Me and my friend went into CVS for a last minute gift and we were welcomed by two amazing employees, Amanda and Britney !! They helped us out for half and hour and got us all set up with CVS accounts and they were more than happy to explain everything to us and go out of their way to show how much they cared for us!! They have created an amazing experience and environment for me and my friend and have made me feel truly welcomed back into my local CVS !! ☺️
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November 2023 by Chris
My grandma had go to hospital because of a very bad stomach infection they give her antibiotics two days ago and told her she had to start immediately. Yesterday they said would be today. I waited to almost 6pm to make sure they was ready. The drive thru had at least 15 cars so I went in and they were coming out the end of the aisle. Took about 40 minutes to get to the register and guess what. They said it wasn’t ready and should have it in 2 hours. About the time they close. I’m willing to bet it won’t be ready then either. If not kdmc said she would need to come back to the hospital to get iv antibiotics and couldn’t believe they still didn’t have them filled. I would look for another pharmacy. It’s always been bad but nothing like this. So my grandma who lives on a fixed income will have to pay out of pocket for another hospital visit because they are so incompetent at the pharmacy. We will be switching everything over to the pharmacy across from O’reilys I’ve heard nothing but good things about them.
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September 2023 by Steve Gartin
If I could give a 0.1 star I would! I went through the drive through to get a couple of things, the lady told me there was nothing there. I stated that we had called Friday and they stated they would get them together. She rolled her eyes, got very smart about 'looking for it' .... She already looked. It is very uncalled for, for a customer to go through to try and get medical things and get eye rolls, head flips and attitude from someone who is not better than anyone else. I had not been in Flatwoods but for a few months and will NOT stop at CVS again!
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September 2023 by John Braxton
If I could give a lower review I would. Went to get mine and my son's meds. They said a few days ago that my son's meds were ready for pic up and I figured he had some left so I'd pick them up when I went out. Got there today and was told that they were still working on it. I told them I got the message that it was ready days and he said that I should have had it put on rush order. I said I didn't need to because I was told it was ready and he said I don't know what to tell you and walked off while me and others in line were still standing there. I got mad and said I didn't like the attitude and that I wasn't going to put up with it. The pharmacist came and said she would deal with my meds and that It would have taken care of all while the pharmacy tech was staring at me. I told her that I wasn't going to put up with him staring me down and she then talked to me like a child and told me to play nice Isaid I wasn't playing. She then told me to have a seat while she filled the Rx. So I did and the next thing I know the cops were called and I was trespassed from the store. Got his meds but not mine and my wife was told to change pharmacies.
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September 2023 by Judd Hudnall
If I could give less stars I would. Cvs took over when a local pharmacy was pushed out of town. Never fails have to wait a half hour even when prescription are put in to be filled days weeks in advance.
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August 2023 by Shane Badger
This is the worst cvs. Super slow. Terrible customer service
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May 2023 by Brian Keven Kravens-Quaine
Pharmacy may be slow at times but that's to be expected because they stay busy at the pharmacy. I have always got my prescriptions when they are due. The online app doesn't work very well especially when you place a refill order it never seems to get filled. I have to call to make sure but that's not the pharmacies fault. I seen all the bad reviews but I have never had any pharmacist or employee be rude to me. They have always been helpful and on few occasions the pharmacist has talked to me to tell me if any new medicines I get will react to current medications I take. I have been going to that pharmacy for 4 or 5 years now and never a problem. Actually my wife and daughters also use this C.V.S. and they enjoy it there. I recommend them highly.
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May 2023 by Brice Shepherd
The woman that waited on me was absolutely rude and hateful
