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October 2023 by Elizabeth Bulmer
Friendly, fast, and affordable. The mechanics are sweethearts who love to help.
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April 2023 by Lawrence Collins
I used to book my own trips. Not any more. Working with a pro takes all the stress out of trip planning.
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December 2022 by S
Biggest scam ever, lack of transparency, billion dollar company promoting its non-profit BS. Phone numbers at Corp. don't work and have outgoing msg that they're closed even during EST standard hours. Partners think they aren't worth the trouble and in winter months they're, (AAA), average response is 4 hrs. at best!Have had damage done to my car on (3) occasions in past 7 Yrs. AAA as most companies have used the pandemic as an excuse to outsource and unstaff most offices. Florence office doesn't answer phones and sells insurance only. Cincinnati office that oversees all NKY operations has person answering the phone that had no "ideal", (meaning idea), where Boone County was. Really! My last call I was told to go outside and be by my car in rough weather and the partner local towing shows up 3.5 hrs., later. I asked very nice driver if he was late because of a wreck. "No, we don't prioritize AAA calls until our own paying clients are taken care of. My owner only makes a small sum at end of year not based on calls. AAA is suppose to route another partner/tow service if delayed several times. I used text, service cell # etc. Each time I had to call back I had to start over and good luck if you don't know your membership #! Royal run around!
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June 2022 by mark brown
I made an appointment but when I arrived AAA didn't know about it. I was told that I was unable to make an appointment online via their website even though I did. I even received an email from the agent confirming the appointment.
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August 2021 by Jennifer Mauch
They are trying to figure my car out and due to the fact that I have AAA they do a free diagnostic
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April 2021 by R E S
The gentleman who waited on me was very pleasant and helpful. He signed me up with AAA with no issues. I would recommend him and that AAA to anyone.
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March 2021 by Sarah Clark
She made it very easy to get insurance started with my move back to Ohio. She handled everything and it was affordable... EVEN with a teenage driver. Excellent customer service!
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March 2021 by Robert Wenzell
Great Service
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December 2020 by Mark Fields
I've been driving and had insurance agents for 48 years, and Jayme is simply the best.I highly recommend Jayme, she seems to enjoy what she does for clients is very responsive to their needs.
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November 2020 by Richard Bisch
Jayme was very helpful and friendly she helped me save a lot of money and found me better coverage than I had i left the company I had because of her and the great coverage and cost savings would definitely recommend her to anyone
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June 2020 by victor clock
Jayme is always very helpful when I have questions.
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June 2020 by Kyle Fritsch
I was under my parents policy and looking for the best rate I could get and Jayme HOOKED ME UP! Shes super personable, dillegent, and makes things super simple for you.
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May 2020 by Anne Cahill
I reached out to Jayme for insurance quotes for home and auto. She was very friendly, helpful, responsive and knowledgeable. She answered all of my questions. She also saved us hundreds of dollars a year!
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March 2020 by Teresa hamrick
I recently moved family policy to AAA- Jayme was very helpful and accomodating in getting us all signed up...she was able to find me great rates and responding quickly with the details.
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October 2019 by Rob Dalton
I moved several car and homeowner policies in part because of the fabulous service provided by Jayme. She was knowledgeable, personable, and prompt in returning emails and phone calls. I highly recommend her.
