-
February 2024 by mark dooley
Not quite sure I would take my vehicle here. Not very organized.Adding to my previous review. Could not patch tire with nail in it due to company policy per Nicole Caldwell assistant manager. Ask to see company policy...."Doesn't know where it is!" Didn't look! Tires are dated per mechanic 2018. Only drive this car 3 months out of the year. Ask for the General Managers name and refused to comply. I did leave my name and # for him to call. Not a professional atmosphere.
-
February 2024 by Tina Calhoun
Friendly customer service.
-
February 2024 by sophia gale
Amazing staff! Honest prices and service was quick and fast. Explained everything great to a girl who knows nothing about cars. Will definitely be going back for any services needed in the future.
-
January 2024 by Larry Mescher
Very helpful.
-
January 2024 by Wyman Berryessa
Expensive, but timely and good service.
-
January 2024 by Craig D.
DO NOT USE THIS PLACE. They lie and will charge you replacement for stuff you didn't need. Did my entire breaks, calipers, rotors, pads, some lines, and mentioned a service light. Get my vehicle back and the e break does not work, then call and she can't guarantee there won't be a charge. It was working before... lied about the wheel barring making a humming noise at idle and charged me 350 for that, turns out it is the catalytic converter and they didn't even solve the problem! Garbage garage. This is all 100% true and accurate. I was lied to by Steven saying they couldn't do the cat because it was a full piece. I looked at it when I got home and its bolt on. Such liars and will never use again and will let everyone know about it. You guys are going down and need a bbb complaint filed. Which I will take the pleasure in doing. What a joke. It also appears they delete their bad reviews!!! My original is gone. What a con job, stay away.
-
December 2023 by Tom Mueller
I have been a customer of this location since before it merged with Bob Summerel Tire. I feel like since the merge, prices have gone up at a higher rate than their competitors. I feel like I used to be able to get a good deal when it was just AAA location , not so much anymore.
-
November 2023 by Ben Reinhart
Took 3 trips and almost $1K to find a short in the alternator wiring harness. Other pieces of work contributed to the large amount spent. In the end, my vehicle is running well.
-
November 2023 by Kim Sparks
The AAA women were so helpful. They gave me information about my upcoming trip to Frankenmuth, MI. I didn't know I needed (but definitely did). Thanks!
-
September 2023 by Wolf Thompson
Our experience at this facility is exactly the type of situation that makes the general public HATE car repair facilities. The people in charge of helping us with our truck, especially employee Rob Hicks, KNEW that we were on a tight time table because we broke down on the way to an important event in Pittsburgh. They took advantage of our necessity to get our truck back because we had to have it to haul our trailer. We had to have it done before lunch that day otherwise we would have rented a truck for the trip. They took advantage of all this and all the truck needed was an oil change. But they said the plugs were warped, which I never saw, and said "major wiring" needed replaced, which ended up being only the plug wires. I'm a licensed mechanic and I know exactly what it takes to replace plugs and wires... they charged us 30 DOLLARS A PLUG!!! And then charged us 500 DOLLARS IN LABOR for a job that literally took 45 minutes. Yes, we picked up the truck and made our event, but they charged us absolutely ridiculous labor and parts prices and exploited our need to have the truck finished that morning. The bill was over 1000 DOLLARS, TO DO AN OIL CHANGE AND REPLACE SPARK PLUGS AND WIRES... It took 45 minutes. This facility should be ashamed of itself, period. And finally, they absolutely pushed the replacement of the plugs and wires on me without ever showing me the bad plugs and wires. Then, after all this, the check engine light pops on 15 minutes after picking up, ONE OF THE PLUG WIRES WASN'T EVEN ON THE PLUG! This facility is exactly what is wrong with tire and auto shops, and I'm going to every public forum to write this exact review so that NO ONE has to deal with them if they can prevent it. Shame on them and shame on you AAA for exploiting working people in times of need.Service: General repairs & maintenance
-
September 2023 by Passion4Food
Great experience getting 4 new tires installed. Professional staff, very clean shop and competitive pricing. Highly recommend.
-
September 2023 by 03C1
While visiting Newport I came back to a flat tire. Aired it up and started my trek trying to find any place that could help. These guys fit me in shortly before closing and got me back on the road with fast and professional service and even went above helping me keep my car clean and recommending items I need in my car. Not only do I recommend them I will make the drive from Lexington up here in the future whenever I need tires.Shop is clean, organized, professional. The waiting area is clean, organized, and welcoming.Staff are friendly and knowledgeable.They had my somewhat rare tire size in stock when no one else did. (275/45R20)Services: Tires
-
August 2023 by Natalie Turner
Had a great experience with the AAA travel services today. I love the personable staff. They're always helpful!
-
July 2023 by Shannan Topolski
If I could give 0 stars I would, because they don't deserve 1.Took my car in because I had a bolt in one of the tires. Got 2 new front tires that day. At 10pm while I was taking my son home from his sports lessons it went completely flat. Bad valve stem. I had to stop 4x in the dark...in the rain...to put air in the tire to make it home.Finally got it back in 2 weeks later. Then my tire light wouldn't go out. I stopped BACK in again, and they assured me it would go out on it's own. It didn't. And I didn't know another tire was losing air until it too went flat. In between that time I managed to lose both hubcaps that were on the 2 tires they replaced. And when I went to get my newly flat tire replaced (somewhere else) they informed me since I have AWD that the 4 tires should match in tread. Needless to say, they neglected to tell me this when I got the front 2. Overall, I was better off driving with a bolt in my tire than letting the folks at Bob Sumerel/AAA get near my car. They've cost me a mint.Service: Tires
-
July 2023 by Cody Lynch
I dropped my wheels off to have the tires removed and that’s all I needed done. I dropped them off at 3pm and by 5:30 they were still not done. Someone came in after me for an oil change and tire rotation and we’re done by 4pm. This is ridiculous and as I grab my wheels and put them back into my truck, an employee tells that no one even mentioned anything about them and they didn’t have a work order for it. I’ve been coming here for years with 3 cars and I’ll never come here again
