-
August 2023 by Daniel B.
Took my F-150 here because transmission went out and they said it would be 4-6 weeks but it took 8 weeks. I get it back with the check engine light on and the engine making a noise it didn't before it went there and smoke coming out of the exhaust. This place sucks never ever ever ever ever ever ever ever take your vehicle here.
-
February 2023 by Carl K.
Here's a follow up to my previous post. Just when you think the problem is over . . . for the very first time I get a call to update me on my car they've had for over a week and quoted me a price to fix it. The wrong part that came in that they have to reorder is cheaper than the part they were supposed to order in the first place. A LOT cheaper. I approved $800 of work to be done to fix the car. The new price is now $1700 dollars! More than double the amount I initially approved. If I don't have the work done and just take my car back it will still cost me $700. Do NOT use this business! I still cannot leave less than a star which is the only reason they get 1 star!
-
January 2023 by Kayla J.
I'd leave 0 stars if I could! Scheduled a oil change service appointment 1- 2 weeks ago on my ford app. You know... the app with the ford car I bought from this dealer. You'd think you would have the convenience of being able to actually use the dealership that sold you the car! Nope. Always some problem. Always. Never availability. Schedule sucks. Always have to "drop off" and can't ever wait for the car. The app allows you to schedule online and gives no problems at all. I schedule and plan it on a day I am off work. I show up for appointment today only to be told, "sorry, those online / app appointments don't work or we don't see them. Some places can but we don't. So you actually don't have an appointment. " I have a confirmation via text, email, app, etc. I show this... doesn't matter. Means nothing. Why in the year 2023 is there access to such options on apps or online websites and then I'm told it doesn't work there or only does some places. Poor excuses and customer service for sure. Super inconvenient and frustrating. If something isn't available or doesn't work I would definitely ensure the function isn't set up for that specific location on FORD APP or website to ensure problems like this don't occur. What a waste of time. Every time I come to this Ford in Burlington Ky there is always something like this that happens. They need major customer service skills work too. You don't just say," sorry... not my fault. We don't do that." It makes the business and Ford overall look awful when they just shrug shoulders like "sorry can't do it. Not our problem. Not all places do it. " What happened to taking care of the customer especially when it's not something they can't help or control????Fix the problem! Fix the app or website to not allow customers to schedule if in fact you aren't able to do so for certain places! I will never purchase from this dealer again and I will never go to this place again. This may be hard to comprehend for most people but I am actually a working mom and person. Meaning... unlike half the lazy world sitting at home looking for hand outs or waiting on everyone else to take care of them...I am out working. Therefore when I schedule something like this I have to do it when I schedule it due to very little availability because I actually work!
-
December 2022 by Elizabeth T.
My car has been in and out of this shop for MONTHS because the bozo mechanics can't figure out the root issue and keep giving out Band-Aids that keep my car running for two weeks and then I have to take it back. The most recently atrocity committed by these folks is them LOSING my car. They organized for my car to be towed to their shop after it broke down and they can't find it. Don't take your car here.
-
October 2022 by Josh C.
This is the worst service from a dealership I have ever had. Made an appointment, dropped vehicle off at the time scheduled and then have to call them for update on my vehicle at 4pm because I haven't heard anything. They then tell me my vehicle hasn't even be touched and to expect it the next day. Why the hell do they have appointments, if they aren't going to work on your vehicle till the next day?Why are the service desk people so clueless about vehicles?I am dumbfounded how this place is even still open
-
July 2022 by Bad A.
Worst experience at a dealership ever. First the car was falsely advertised as a gt350 and it was not. I was told the car went through inspection and nothing was wrong with it. Took my car to a mechanic and the rear end had to be rebuilt. Cost 1200 and airport ford said they would not cover any of it. Manager told me he didn't care if it was an 80,000 dollar car if you drive off the lot and it breaks to bad sold as is. Then contradicted himself and said if you brought to us first we might have fixed it. Worst dealership ever very unprofessional and they don't back their used cars.
-
June 2022 by Sandy S.
As I was reading thru other reviews I noticed laughing emojis posted to some reviews. I assume that is someone at Airport Ford because that's exactly how I was treated - disrespectfully and if how I was taken advantage of was a joke to them. I never received a call back like promised. When I took the time to call them the guy couldn't have been more disrespectful and express less concern for how my vehicle had to be repaired by another shop after Airport Ford had it. I was charged for work not done correctly and for work NOT DONE. I was charged $75 to recover my key code. The incorrect code was given to me which caused a major inconvenience and yes - MORE MONEY. LIVE & LEARN I wouldn't take a vehicle here if it were free and the only place on earth!
-
April 2022 by Amy C.
I was very disappointed. I did not think I had a choice other than to take my car to Airport Ford, but knowing what I know now I should have had it towed to another Ford Dealership. I was shocked on how rude they were to me. I had to have a water pump replaced. I don't know if this is common for all cars but for the taurus it is a pretty time consuming job. When the car was finished they called me to let me know and to tell me that control module is broke that controls radio and heat. That will be another $600-700 dollars to fix. There was not a problem with that prior to bringing it in. They said " That sometimes just happens over time" I will never go back we had to fix a problem they created when they reassembled the car.
-
March 2021 by Michael A.
They tried to sell me a $130 fuel treatment service on a 3 year old car with less than 8k miles. Please.