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November 2023 by Robert Land
Customer service is not something that this dealership strives for. The oil change took an hour and twenty minutes. Refused to honor a coupon that I thought was just a general Ford coupon, but turned out to be a competing ford dealer coupon. Then I asked if I would be getting survey to leave feedback and apparently this dealership doesn’t do surveys. Everything was blamed on the owners of the dealership. Needless to say, I won’t be back for service or to buy any vehicle. Save yourself the trouble and visit a more friendly Ford dealership.
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September 2023 by Kenneth Huff
I scheduled my car for repairs took a month to get it in and then they tried to say they made a mistake scheduling it for the day they did and would have to reschedule it after I had waited a month then when they finally got it in they said they couldn't figure out the issue but I needed to fix other things that wasn't related so I did so I wasn't just out the diagnostic fees. I am scheduling it with another ford dealership and they said they have repaired the same vehicle for the same issues before. I love ford's but Airport Ford and their mechanic with over 35 years experience must be in poor customer service.
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September 2023 by Joshua Plummer
I had a horrible experience here. Showed up here to sell them a very nice 19 F150 platinum. And told them I'd be interested in purchasing a brand new expedition for my wife. Never have a I felt so disrespected after they offered me $25,000 for a truck that had a retail value of 38,000. I even showed them a big stack of cash for the expedition that I was a serious player. So after being completely disrespected on my truck I drove exactly 2 miles down the road to Jeff wyler honda and they cut me a check for $32,500 for my truck without blinking a eye. The person who appraised my truck I tried to walk up and shake his hand and smile but he just had this look on his face like he hated life. So anybody thinking about going here you will leave upset. I am no longer apart of the ford family we are on our way to a chevrolet dealership.
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August 2023 by mark brown
I bought a Ford Focus there. When they are working on your car, if you are outside watching them they will close the doors so you can't see what they are doing. Furthermore, the car is a piece of junk, and I have since replaced it with a Toyota. I will never buy a Ford again. There is no reason to be afraid of the customer being able to see you work on their car. This is the only garage that has done that to me.
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August 2023 by Tamar Stanford
My door latch had broken and come to find out it was a recall. Even with the mix up about my appointment Brandon was able to get my car in and they finished in a timely manner, sooner than they thought. Brandon was very pleasant and helpful! I appreciate good customer service. They have a worker with an orange shirt older white guy I believe works in service (sorry didn’t catch his name) but he also was very nice wore a smile was very welcoming.
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August 2023 by Lauren Davis
I purchased a 2020 Dodge Durango in January with a man. warranty and unfortunately there was a warranty issue that needed to be addressed and it needed to go to a Chrysler Dealer, this also was something that was not resolved the first time and needed to be dropped off three more times. Airport Ford was an amazing help resolving the issue. They could have simply washed their hands once we drove off the lot but NOPE, they didn't!! Even though we did not buy a Ford, they still treated us like we did, HAHA! Thanks Airport Ford :)
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August 2023 by Cody Smith
Took my 2016 F150 with Sync 3 screen to get a system update and different Media hub so I could have apple carplay. During the process my screen cut out and hasn’t come back on since. Airport Ford claims that it is Ford corp. fault that my screen stopped working due to the software of the update. 3 weeks and dozens of phone calls and they have no answer from Ford Corp. on if they will pay for it or not. Screen worked perfectly fine when I left it with them and now I have no radio/backup camera, etc. Nobody has made an effort in the service dept. and they probably won’t ever. GO SOMEWHERE ELSE
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August 2023 by Daniel B.
Took my F-150 here because transmission went out and they said it would be 4-6 weeks but it took 8 weeks. I get it back with the check engine light on and the engine making a noise it didn't before it went there and smoke coming out of the exhaust. This place sucks never ever ever ever ever ever ever ever take your vehicle here.
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July 2023 by Lenton Woolley
Hit or Miss at best.I live 4 miles from Airport Ford, and I’ll be driving to Fuller Ford for the future. For the fourth time, Airport Ford service has not been able to help. I brought a vehicle in that developed an issue right before a family road trip, probably a simple fix for a beginner mechanic, they wouldn’t even run a diagnostic on it.I understand that the world is short on mechanics, but even so, managing the staff so that you can look after a repeat customer when they come in is how you keep business. People need to be able to ‘depend’ on you, when you work in the service business. Not be told, I only have one guy and he’s busy. If you have one person, hire a second or a third. Grown the business!Sometime Airport is good, sometimes they are bad, at this point 2 good, 3 bad. That has been my experience.
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July 2023 by Alex Schweinzger
Place is terrible went in for a bronco and they said they will sell it at msrp, nope. Not a chance. Then a friend went there for a recall. Drove his car there no issues now it’s not running….
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July 2023 by Lisa Woltenberg
I really wish I could give zero stars. We have been customers of Airport Ford for over 15 years. The service had always been fine with no real complaints, until now. We will never be stepping foot in here again. My vehicle, only having 40,000 miles on it, all of a sudden had electrical malfunctions going on. The only thing this location has ever done on this vehicle was change the oil. With them being around the corner from our home, we decided to go there as my husband's F150 has been taken there for many years, as well as one our previous Fusions (we have had 2 of those over the years). My husband simply asked if a possible unplugging of the battery to reset it, would fix the issues. The service manager was arrogant and was very rude to my husband and said "no that won't work". The person, when facing the manager, that was to the left didn't even look up from his computer when asked if a loaner was available. We dropped it off on a Thursday afternoon and was told, multiple times, they would look at it on Monday - which seemed reasonable. By Wednesday of the following week, I called and the person on the other end replied "no we haven't' looked at it. I called dispatch and they might look at it tomorrow or Friday". Then hung up. Did not say, 'I'm sorry, Have a nice day...' - nothing. I was very angry as not having a vehicle this day and age with kids, jobs, etc is not feasible. By Friday morning, when no one had yet to call to give me an update on my car that they had had for over a week at this point, we stopped in to check on the status. The man looked it up and said "oh no, we haven't looked at it". I had already called Cronin Ford and had an appt with them to look at it so I demanded my car keys back and left. We then googled the issue and found that others had had similar issues and the immediate fix attempt is to UNPLUG THE BATTERY - amazing considering the service manager had said that wouldn't work. We took it to Cronin Ford still to ensure there weren't any other issues going on. They have a much better setup and are very organized. Got to my car on the day promised, assessed it and I had it back in 48 hours. Cronin Ford had serviced my previous vehicle for several years with no issues which is why I had called them. Airport Ford needs to have a "come to Jesus" on organization, customer service, etc. The other Ford dealers have surpassed this location. We are in the market for a new F150 in the coming months and had originally planned to go to Airport Ford. Definitely not happening. We will drive the 30 minutes to Harrison Ohio. Our cars will no longer have oil changes, etc done at this location - this is the worst LACK OF SERVICE that I have ever encountered. Additional emails / letters have been sent to Corporate on this situation as this is not acceptable. Get your act together or you will continue to lose customers. We are only one so it may not make much difference but as the trend continues, so does the reduction in customers. Just horrible and very disappointing.
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June 2023 by Joe Sageser
Lucky to get one star. Service guy is rude and cussing at customers while on hold on phone. Phone customer can't hear but other customers like myself could. Only have one lift to do work on anything F250 size and weight causing simple things like an oil change to take all day.I'll drive an hour and half to my hometown dealer where they earned my buisness yrs. ago
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May 2023 by Nitaya Bowling
Mother took her truck in for a simple oil change. They not only put the wrong oil in, but a day later there was a major oil leak in it after having no problems for the ten years we've had it! When we took it back they said they weren't responsible. $2k in damages and corporate would not help us. DO NOT RECOMMEND.
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May 2023 by Megan Weaver
I’ve been working with Airpot Ford since 2018, and I won’t go to a different dealer. I’ve gotten two vehicles from them and both times were excellent. Anytime I need to bring my vehicle in for service they are always ready and willing to help!
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April 2023 by Diane Wilson
Ed in service helped us 2 ladies out on our way to Florida. We had no appointment, just drove in off I-75 and he was so nice to check out our new Explorer that would not set the cruise control. Ed got us all straightened out.Thanks Ed and Airport Ford.Great people