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July 2024 by Parshuram Reddy
A pool of electronics.
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July 2024 by Tommy Lee
5 stars for the store manager Keith. He is super nice and helpful
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July 2024 by Jayden Larson
I want to extend my heartfelt thanks to Keith Lyons and Agent Frank for their exceptional support during the entire process of purchasing my electronics. Their dedication and commitment to ensuring my satisfaction were truly remarkable. From guiding me through product options to patiently addressing all my queries, Keith and Agent Frank went above and beyond to make this experience smooth and enjoyable.
Their expertise and professionalism were evident in every interaction, and their willingness to go the extra mile did not go unnoticed. It's rare to find such outstanding customer service these days, and I feel incredibly fortunate to have had Keith and Agent Frank assist me. They exemplify what excellent customer service should be, and I am grateful for their help.
Thank you once again, Keith Lyons and Agent Frank, for your invaluable assistance. I wouldn't hesitate to recommend your services to anyone looking for exceptional support and guidance in their electronic purchases. You have made a lasting impression, and I am truly appreciative of everything you did to ensure I was happy and satisfied with my purchase.
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July 2024 by Victor Pezzotti
A huge variety of electronic and electric products
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July 2024 by Chris Lee
Me and my wife paid over $2,000 for a TV and waited for 2 weeks for delivery because that's their earliest availabilities. We were just told that "they cannot find TV at the store", they cannot deliver it today, and they cannot promise when it's going to happen. Most ridiculous, aggravating experience I've ever had.
Me and my wife ended up finding a much better deal at Sony website (with 2% cashback from Rakuten). We also bought the tv mount with mounting service at Walmart for a fraction of the price - so I'd recommend just taking a look at the store and buying somewhere else.
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June 2024 by Daniel Triparmadi
Kudos to the staffs working here! They are always very helpful, nice, and knowledgeable.
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June 2024 by C B
I have been a loyal customer for many years. The experience I had while shopping for my personal account/use is what triggered this review.
As a small business owner in the local area, I have consistently relied on this establishment for my tech needs, purchasing a minimum of 10 iPhones for my employees every year, along with several large-screen TVs and other tech for my establishment.
However, my recent experience has left me deeply disappointed with how I was treated by the blonde female at pick up counter. The customer service I received was far from the standard I had come to expect and appreciate.
Not only did she have a major attitude with me from the moment I walked up to the window, but when I asked about a phone case, she would pick up the box and the iPhone I was going to purchase, and instead of placing it back down, she let it drop on the hard counter at least twice! No customer should experience any of that disrespect, let alone a regular one.
When I asked for and spoke with the manager, he was obviously unconcerned, and though not rude in any means, he asked me what I thought should be done? Really? You're her manager yet asked me how to do your job? Strike number 2.
Given the volume of my purchases, both for personal and business use, I expected a certain level of professionalism and courtesy. Unfortunately, this was not the case during my last visit. The lack of respect and being talked to like a dog because I asked a simple question, was surprising and unacceptable.
This experience has led me to reconsider my choices. I have decided that I will no longer be using this location for my personal or business purchases.
I hope my feedback is taken seriously and that no other customer has to experience this.
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June 2024 by Darryl Carson
It seems that customer satisfaction is at the bottom of their list. I've had to return to the store twice now after receiving the wrong item, two times. The only thing the manager could say is," if I had sold you the item it would be different, but since I didn't there's really nothing I can do".
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June 2024 by Luis Salazar
Excellent place
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June 2024 by Bharat Chowdary
Had purchased many items from Best Buy florence in the past and last week we Went in to purchase a cannon camera and the camera we are interested to buy which was in display is not working and did not have a chance to check the item and we place online order and after checking it the picture quality was low and had to return it.
The worst part is the restocking fee which was 105$
Will never shop at Best Buy as it does not have customer service and satisfaction.
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June 2024 by Aaron Mahoney
Taj was a great help!
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June 2024 by Jim Wilhelm
Khmari was very help and informative. He helped guide me towards the purchase that was right for me. Thanks!
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June 2024 by Reginald Perez
Good service
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June 2024 by Robert Ziko
Great place good service knowledgeable
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June 2024 by Der Umweger
Product in stock
