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January 2024 by lily
Just the worst and incredibly unprofessional. Had a meeting scheduled with Jordan Tolle and he never called me- also didn’t answer when I called him. Took time out of my day to wait for this meeting and it never even happened.
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December 2023 by Bill Simpkins
Great service and very nice people.
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October 2023 by Paul Leason
Been coming here for years and they’ve always taken great care of us. Parking situation has gotten pretty difficult with the traffic pattern change but it is what it is. Build another location in Union? ?
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September 2023 by Judy Tanabe
Houston Rd Ky location. Bank manager is rude with no people skills. He might be educated with whatever finance but as manger he needs to educate himself on how to speak to customers with manners, without belittling someone in front of other customers.
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July 2023 by Lili Hagler
This is a review of Chase in general. They're customer service with the average Joe so to speak is abysmal. No loyalty. My mother inlaw has been on an account with my father in law sine the 80s. He recently died in March. Since they had been Customer the bank had given them leeway paid checks and charged fees if needed. Well since his death they have just awful to my mother inlaw and I as I try to help with everything. Now it is all about algorithms and 20 different customer service lines all of which won't help. Now they have restricted her account and are holding all of her social security money for a week and a half. When asked how we were going to pay bills they said that's your problem. If it was possible to give a 0 I would.
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May 2023 by Brett Kern
Amber spent 15 minutes clicking through the system and had to have two others help her just for me to be told, “I’m not sure, I’ve never had to do this before”. I can see why this Chase has such a poor Google rating, sounds like they’re never training anyone.
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January 2023 by Carl E.
My wif4e and I have been with this bank for more than fifty years now back when their name was FLORENCE DEPOSIT BANK and I have had no problems with them I don't ask for any favors and they don't bother me with any problems Thank you F D B.
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January 2023 by Justin goodman
the worst branch ever.the tall dude doing 6 feets social distancing STILL at his office is just so rude and inconvenient for his clients
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January 2023 by Tedrick smith
they are all rude
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July 2022 by Lee Swett
Can't call the branch and ask a simple question. You get stuck in an automated loophole. Awful customer experience.
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February 2022 by Ali Khokhar
Just went in for an urgent notary required for passport renewal and I was told that the person is heading out for a meeting.When I asked when will he be available today or tomorrow I was told you could go to a nearby ups store.I have been using chase for many years now and have always gone there to notarize as a proud customer and today this happened.I went again 15 mins later and the person was still there and I was given an appointment for a later day.So much to sign on a couple of pages.This incident happen at 1.30pm on 2/15/2022
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December 2021 by Travis Tee
they always have the beanos if you got the loot
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March 2021 by Jason Martin
This bank location is consistently great. Ambria just helped us with multiple transactions and made my kids feel valued even with their small deposits. Thank you!!
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March 2021 by Jenna M.
Not helpful or accommodating at all. Don't waste your time. Bank local, much better customer service.
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January 2021 by William Donnermeyer
Great friendly staff and service but getting in and out of the parking lot is very, very difficult since the US42 and Weaver road intersection was changed.
