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October 2023 by Diana H.
We need more girls like that in customer service. They're so sweet and helpful. Keara and Barbara are amazing.
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September 2023 by Danielle Daugherty'Leek
The unit was rented online in my fiance's name because it was his debit card used for the payment. I was listed on the rental agreement as the additional contact because there was no option for 2 names. I was available first to go to the office so I could get the keys and sign the lease. The woman in the office told me that I was not allowed to sign the agreement or pick up the keys due to their policy and since I was not his legal guardian or an authorized representative of a company I was not allowed to get the keys or sign the lease. Unfortunately it was a few days later before he found the time to sign the lease for the unit and get the keys and access code. When I went in I did mention we needed 24-hour access due to our schedules and our business. I was informed that they were doing away with the 24-hour access at that location due to issues they was having in Ohio and I explained to her that they were still showing it advertising online and she told me that I may be able to speak to the owner and see if we could do. When James went in to sign the lease he asked again about the 24 access and it was explained that it was an extra $10 per month. Unfortunately our access code was not granted for the 24 hours a day when we needed it most. We had rented a U-Haul that was due back on August 8th at 7:00 a.m. We went to unload the U-Haul about 1am and we were unable to do so because our access code was not granted the 24-hour permission. Due to the hours we work not able to load until they open at 9:00 a.m. and the U-Haul was late and it was not returned until after 7:00 a.m. We were charged another day's rental of roughly $75 for the truck being late.It's either been an extra trip to the storage office or an extra phone call to make sure that everything that was done online when it was rented is correct as in our 24 access it was not given to us even though we paid for it and it cost us big money in the long run
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September 2023 by Jaxx
Compass is the best storage facility around. Both Keara and Barbara are professional and kind. The facility is clean and safe. Grateful for a trustworthy spot for my things while I’m in between homes. Highly recommend.⭐️⭐️⭐️⭐️⭐️
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September 2023 by Amy Dearinger
Keara and Barbara are amazing. Super thorough and thoughtful. I highly recommend their facility and know my sentimental belongings that I don’t dare part with are safe and sound in their capable hands.
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August 2023 by Peyton Shoemaker
We have been using Compass for 2 years now and have had the best experiences from management to the actual storage units. The rates are great for the quality of storage units you receive and there is lots of space to move around even large items. Little hassle to enter and exit the premises.
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July 2023 by Carole Jones
Keara and Michelle were so helpful, so accommodating and so much fun! Who knew renting a storage unit would be fun!?! Already knew the quality of Compass because we have another unit we’ve been using for awhile so it was a no-brainer when we needed a second one for my mom. Thanks gang!!!
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July 2023 by Sheri Wilder
My husband and I needed a storage unit as we are getting ready to sell our home. Barbara Honshell helped us. She is very friendly, knowledgeable and brought us around to look at a few units for our choosing. We were very impressed by her professionalism and Compass storage. I would highly recommend this place and Barbara to help you here.
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July 2023 by Casey Woolums
Friendly customer service, respectful, quick to let me inspect unit, n pick which one i thought suited me best. Quick and easy process. Very little and basic info to fill out. And could pay with cash or card.
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June 2023 by Sherri Smith
Absolutely love this place! Very clean which is a PLUS for my family and I. The grounds are kept very nice! Oh the hyacinth in front by office is gorgeous!! Customer service is above and beyond .Keara is very helpful and one other lady. Highly recommend this location! I've recommended numerous times as well.
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June 2023 by Gayle Buder
I recently spoke with a lady named Kera regarding storage spaces.She was very helpful and thorough answering my questions but of course once I hung up I had a few more questions this time Kera wasn't available a lady named Barbara helped me and answered my questions.Even though this storage is a little out of my way I will rent from here because these Ladies were so nice...Plus this site is kept very nice...
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June 2023 by Justice Ann
Barbara and Keara are amazing they helped extremely with all my issues. They're definitely wonderful. They make getting what I needed stress free.
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June 2023 by Alicia Ferguson
This place was amazing. When I went in to start renting a unit, Barb was there. She was hands down theeeee Best! Very friendly, compassionate and worked with me the whole time I had my unit. The staff treats you like family . Great customer service. I would very highly recommend this place! Thank you for all your help.
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June 2023 by Brandon Hammonds
Awesome place! Staff is always helpful and super friendly! We left the storage unit unlocked one day and not only did they call immediately, they locked it up for us until we could get back! Highly recommend!
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April 2023 by scott brumback
Great ladies working there! Very kind and professional!! I would recommend this place to anyone.
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April 2023 by Jamie Craddock
DO NOT RENT from this establishment!!I have rented a unit from them for 2 years now. The rental rate has gone up twice in one year, now after 2 years, the rental rates has increased four times in a 2 year period. About every 6 months, you receive a letter stating "from time to time, expenses increase. In order to maintain our high standards and provide you with the customer service you deserve, we find it necessary that we slightly increase your monthly rental rate." By slightly, it's $20 each time.
