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July 2025 by James Summers
Costco is the ONLY major retail store who closes their pharmacy on Sunday. You better listen to your consumers because people are NOT happy with your pharmacy or the way its operating currently.
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April 2025 by Greg Bray
The staff is amazing!!!! For those people who give them one star...GO TO WALGREENS!!!!!
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January 2025 by Joe Derosier
Just transferred from Walgreens and they are quick and helpful! Transferred everything for us over the phone!
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July 2024 by Randy Teetor
Incredible customer service. Always quick with their refills.
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March 2024 by Kim A.
Costco on a Sunday is always an adventure. The place is busy and everything goes so smoothly. Great parking, isles are wide and fully stocked. Samples all over the place. Staff is so friendly and helpful. Great selection of high quality options plus love the organic. Can we talk about the clothes - I am a big fan - quality at a great value. We always stop for a hot dog and treat on the way out. Great pricing.
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February 2024 by Anne B.
I have been searching for lean, delicious, non-gamey lamb between Lexington and Cincy and I finally found it! Yesterday I found lamb in the fresh meat section of Costco in Florence along I-75, bought it, brought it home and cooked up the chops -- FABULOUS!!! Nothing at Kroger, Whole Foods or elsewhere in Northern KY tastes this fresh and good! Check out their fresh meats -- and SEAFOOD! They have great extra large shrimp and awesome COD!!! Of course it's bulk, but portion it out and freeze for a spur of the night dinner. You won't be disappointed.
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January 2024 by Eric B.
You can't beat many of the values at Costco. Of course you've got to buy in bulk or large sizes in many cases. The products, for the most part, are on par with more traditional stores. The weekend crowds are awful, but the staff works them effectively. My only negative would be the lady we dealt with at the membership desk. We were using a gift card to renew a really old membership and the woman turned on the heavy used car salesman shtick. It was awful.
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January 2024 by Kathy Mills
Eddie and I have been using Costco for probably about 3 years now, and we always get great service. Josh, Mike, Stephanie and the gang recognize us upon sight, they see us so often. We appreciate them all. And we miss our dear friend, Ian.
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November 2023 by Lori A.
I really wish costco had curbside pickup. I feel like I'm going into battle with my shopping cart for just a couple of key items. with other stores offering more selection on bulk pricing I wonder if it's worth the extra work.
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September 2023 by Yushi N.
Economic, speedy, trendy. Whetted my appetite by making my rounds on the free samples. (At the canned beets sample stand I informed the worker, "Tastes like beets.") Food court food was not bad but not good. Why are people going feral over it idk. Is it the mems. Dessert was round 2 of free samples. Goddamn I love Costco.
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August 2023 by Delilah Hennemann
Never refill my husband pills on time. I get a text to refill and a week later no refill done. Going to find different place to go.
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July 2023 by Joseph H.
Let's talk about ridiculousness. Tried calling the Tire and Service Department 4 straight days. Nobody ever picked up. Only called because the online appointment maker was not working. In the store today and stopped at the actual Tire and Service Department to make an appointment to rotate my tires per my warranty for tires I purchased at this Costco. Two employees can't figure out how to "schedule" me and told me to download some app I don't want after repeatedly telling them I just need to make an appointment while I'm standing right here. How hard is that? Apparently very hard. They acted like their collective heads were going to explode. It was too much for them to make an appointment for me? Wow. Ridiculous. That's embarrassing.
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June 2023 by Mary R.
I was a member for years I loved that store. Then I had a customer service representative cheat me on my return. I had eye surgery and I made a mistake of telling her I couldn't see. The same representative did the same thing three times. I told the manager Todd and Brad . I even ha a customer service manager tell me that I ate half loaf of bread before I brought it back. She embarrassed me. Of course I didn't the bread was stale. I did receive my money back? The visit with the third refund Todd gave me back my money. Brad would act like he was going to talk to me but he would answer when I called him back. I guess because I'm elder they treated me like I was dirt. I was followed around the store by security? The last time I took back around chuck because it was topped with beautiful red meat then the middle was brown. I turned in my card. Todd a manager got a person from customer service that was not nothing but an employee acting ! I know that because when I went back in the last time I showed her card. I was so embarrassed plus I'm physically sick. I was so upset. One more thing my cold bag that the customer service representative kept. Todd wouldn't get me another one? Is there a problem with returns at this store and are the managers involved in it?
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May 2023 by Savannah Johnson
Prescriptions are never ready even after calling hours ahead or refilling days ahead. Constantly being told it will be 10 more minutes over and over while waiting.
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May 2023 by delilah neace
Never refill my husband pills on time. I get a text to refill and a week later no refill done. Going to find different place to go.
