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November 2023 by Lori A.
I really wish costco had curbside pickup. I feel like I'm going into battle with my shopping cart for just a couple of key items. with other stores offering more selection on bulk pricing I wonder if it's worth the extra work.
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September 2023 by Yushi N.
Economic, speedy, trendy.Whetted my appetite by making my rounds on the free samples. (At the canned beets sample stand I informed the worker, "Tastes like beets.")Food court food was not bad but not good. Why are people going feral over it idk. Is it the mems. Dessert was round 2 of free samples.Goddamn I love Costco.
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August 2023 by Matt Wells
Service was slow despite having an appointment. When I got home I realized that they took off the nice quality factory valve stem caps and put on a set of cheap, mismatched, and bright green caps. They look obnoxious. They also left my wheels covered in the grease the used to get the tire on the rim.When I called to request my old caps the associate (I think his name was Todd) told me they replace them so that you know they were nitrogen inflated, and that my caps had been thrown away. I told him they should ask the customer before throwing away perfectly good parts, and replacing them with a mismatched set. His response to me was "I'm not asking for your opinion, I'm telling you the facts of how we do it."I then spoke to a manager (Jeff) who was dismissive of the whole situation. He told me he wouldn't replace the caps but I could buy my own, drive back to the store, and have the cost reimbursed as long as I brought a receipt.When you factor in the cost of the tires (same as other shops), the slow service, no alignment, wastefulness of throwing away perfectly good parts, and the rude service I'm not sure what incentive there is to shopping for tires here. I know I won't be back.
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July 2023 by Mike Carone
The guys at this Costco tire center are nothing short of amazing. My wife and I were in town for a wedding and picked up a nail in our tire 4 hours before the wedding. The guys at this tire center got us in and out in an hour. I was blown away by their helpfulness, especially in light of their busy schedule.
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July 2023 by David Kennett
Had my tire patched from a nail. Quick and efficient
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June 2023 by Mary R.
I was a member for years I loved that store. Then I had a customer service representative cheat me on my return. I had eye surgery and I made a mistake of telling her I couldn't see. The same representative did the same thing three times. I told the manager Todd and Brad . I even ha a customer service manager tell me that I ate half loaf of bread before I brought it back. She embarrassed me. Of course I didn't the bread was stale. I did receive my money back? The visit with the third refund Todd gave me back my money. Brad would act like he was going to talk to me but he would answer when I called him back. I guess because I'm elder they treated me like I was dirt. I was followed around the store by security? The last time I took back around chuck because it was topped with beautiful red meat then the middle was brown. I turned in my card. Todd a manager got a person from customer service that was not nothing but an employee acting ! I know that because when I went back in the last time I showed her card. I was so embarrassed plus I'm physically sick. I was so upset. One more thing my cold bag that the customer service representative kept. Todd wouldn't get me another one? Is there a problem with returns at this store and are the managers involved in it?
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June 2023 by Claudice Stacy
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June 2023 by Lori Keough
I am so grateful Mrs Lauren Ashley, you have made my dreams come true, after trying to invest with so many expert traders which yielded no profit and negative, I finally met Mrs Lauren Ashley through someone she had worked for. I invested $1200 unbelievably I got $14,750 after 7 working days of trading, I earned so good profit . Contact Lauren Ashley directly on this to invest and earn good profit, join her platform on . ➡️➡️ WhatsApp: +1(601) 348-1049
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February 2023 by Roger Brunson III
I like it there. The people are friendly and it’s clean.
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February 2023 by Glenn C.
Similar to ohio costco stores, except they have a liquor store in the front with wine, lots of bourbon, and minimal amount of vodka and tequila. Snack bar ordering is thru a self-service register. Saturday store was packed with people and lots of samples.
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February 2023 by Bailey D.
There's nothing quite like a good Costco run. From the samples and sales, to their signature $1.50 hot dog and drink combo - I always leave this store with a smile (and a considerably lighter wallet).Speaking of the food court - I'd like to shout out some stellar service last Friday night. I, like many of the other shoppers, decided my shopping trip wouldn't be complete without a whole pepperoni pizza to-go. At $9.99 a pie, this is a total steal. I was alerted that wait times may vary when I placed my order, and I did indeed wait around 20 minutes. But I didn't mind at all - because the crew behind the counter was hustling hard, and doing the best they could on a busy weekend evening. I opted to drop my groceries in my car and then come back in to pick up my pizza, which worked out perfectly timing-wise. By the time I got home, my pizza was still hot! Even though it was worth the wait, I did take note of their call-in ordering option, and will probably do so when I arrive at the store, so I still have plenty of time to shop before picking up my pizza. This Costco can get pretty busy - especially since it's one of the only locations for miles. If you want to avoid the crowd, I suggest stopping in on a weekday evening (mid-week is probably best). I avoid visiting on Sundays if at all possible - there's a mega-church next door that they share much of their clientele with. Similarly, this location gets pretty packed throughout the month of December.
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January 2023 by Anthea C.
I had a membership with this location when they first opened around 2015. It was lovely with kind employees, helpful guides to know what to expect at checkout and how they differed when it came to the membership system versus a regular grocery store, and an overall knack for customer service. Prices were great and my family was happy. I canceled a couple years later due to budget constraints only, no issues with the company. However, that sentiment has entirely changed in 2022/2023. Both of the women working the Membership counter in the evenings absolutely should not be in customer service in any way. Rude, mumbling under their breath, rolling their eyes, talking to each other about how sick of their job they are. One of the employees had the nerve to accuse me of lying my membership status when in reality she had me mixed up in the system and didn't apologize when proven incorrect. Overall, customer service is poor in all areas of the store. I witnessed a stocker berate a customer for standing to the side on her cell phone when she was looking up an item on Costco.com. As long as that customer isn't in anyone's way, it's no one's business what she does on her phone. Don't take your frustrations out on innocent parties. I've worked retail half my life and know better than to treat people like this. TL;DR: Store has gone downhill, crowded with rude employees and apparent management issues causing rude behavior from staff.
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December 2022 by Reese W.
I expected the place to be busy due to the holiday rush but everything was so lined up and inconvenient. I wanted to return a shirt, I sent my daughter in to return it while I ran and grabbed gas. I did not know you had to be older than 18 to return a shirt. The return employee was rude to my daughter.
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December 2022 by Kris R.
As far as wholesale shopping experiences go, I think Costco has about perfected the experience. I don't benefit as much from the wholesale food items because I don't have enough mouths to feed before the food would go bad. However, I definitely take advantage of the nonperishables, clothes, liquor store, gas, tire center, etc. I really like the clothes section. The options are forever changing and there are some pretty good brands represented, including Eddie Bauer, FILA, Adidas, Levi, Banana Republic, Spyder, etc just to name a few that I've seen. Please note, this Florence location has a liquor store and you do NOT have to be a Costco member to take advantage of the discounted alcohol prices. Also, to really get the best bang for your buck with Costco, I recommend getting the Citi bank card, as well as utilizing the Costco app, including the travel offerings (ie discounted car rentals, hotels, travel packages). Costco has relationships with some car dealers who agree to provide no haggle pricing. However, I've never used this and I'm not sure if it is as good as it was once described to be due to the pandemic, chip shortage and overall issues with auto industry and price hikes. I probably sound like a Costco spokesperson. I'm not paid or sponsored in any way. I just really enjoy Costco. I've been to other wholesalers, I have a particular one in mind. As far as everyday shopping for groceries goes, the experiences are pretty similar. The beauty of Costco is in all of the extras that you might not initially know about. One thing I dislike is that online pricing for items is generally a couple dollars higher for the same item. They claim that this is due to shipping and handling but competitors also deal with S&H and don't have different in-store and online pricing. They also offer military sign up discount for those that qualify. Check it out. Don't forget to grab one of those giant hotdogs or some pizza. I doubt you'll be disappointed.
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July 2022 by Angela A.
This Costco is nice. A little Bizzarre to get to. Ample parking. Nice clean club. I actually stopped while driving through town because I was having an issue with my tires and had bought my tires at my local Costco. The guys in this tire center were absolute jerks and refused to help me. I arrived at 10 AM and they told me that I could sit around until maybe 6 o'clock and they could get to me. They were unwilling to even answer my questions. I was highly disappointed. This is not the customer service I am used to it any Costco club.