-
April 2024 by Karissa Wagner
The cookie I got was hard as a brick, I didn't get my chips and the guy that took my order didn't know what he was doing and was not friendly or professional
-
April 2024 by Charlie Roberts
Typical Firehouse Subs, good good, quick and courteous service
-
March 2024 by Kenneth Marshall
It was my first time visiting Firehouse Subs and the food was
-
January 2024 by Stephanie Trevor
Well this is one of my favs and I went to Florence location last night for dinner . Placed my order they took my name .That was last word spoken as when your order is ready they don't even tell ya they just put a bag on a rack if you don't walk up to see if your name on a bag you don't get your food . There was a fella sitting waiting for his food for a long time and realized it was on that rack the whole time. Do we live in a mute community the young people can't even talk and tell ya when your order is ready . The last before you changed your process was much better . The sandwich was the worst I have ever had from firehouse .
-
January 2024 by Melissa Weber
Young boys working with long long hair. Their hair was not tied up and only one had a hat on. I pulled a long hair out of my sandwich, after it was already in my mouth. The food was good, but the kids should really tie their hair back or wear a hair net. I couldn't finish my meal after that.
-
January 2024 by Phillip Mulder
You folks never cease to amaze me. The team was polite as they always are at any of the locations I've been to. Y'all need to open one in Sandusky, Ohio. I'm all for the road trip to get the best sub in the land. Keep up the fantastic work!!Phillip
-
December 2023 by mendy holt
My daughter and I came for lunch. Both our sandwiches were made wrong. Her's had jalapeno which was not to be on her sandwich. I ordered a firehouse hero and got the hook and ladder. The three very young employees were talking,using cuss words, and laughing amongst themselves. Would I return??
-
November 2023 by Jeffrey Albert
We ordered food to be delivered to our workplace. I ordered a bowl (not a cup) of "Firehouse Chili," and was anticipating a generous quantity of not-Cincinnati-style goodness. The initial price was $4.99, plus $1.50 in delivery fees, etc... and as the picture shows, the small container I received is maybe 2/3 full. Was that done to make room for shredded cheese? I hope not, because none was included. This is *pathetic*.[Reply to Anna/Guest Services] Exacy what do you require with respect to "more information, Anna, and why did you not specify up front? This was part of a large food order that was not in my name, so I must ask if the receipt is still in the ordering party's possession... and with said information in your hand, what are your plans for resolution?
-
November 2023 by Rebecca Carrier
First and last time getting food at this location. Salad had almost all the lettuce going bad, the meat is still in full slices, and the wrong dressing. Sandwich is smaller than what was ordered (and paid for) and not customized like ordered. Just an all-around screw up of an order.
-
November 2023 by Jason Marsh
Food was tasty as always. Good service also. I ate so fast, I didn't get a picture.Parking: Spots up close, right out front.Kid-friendliness: Kids get helmets ⛑️Wheelchair accessibility: Accessible parking right out front.
-
November 2023 by Lawrence Meadows
They were very rude on the phone, I was trying to place an order. They talked to me like I was an idiot, very condescending! They wouldn't take my order over the phone.
-
October 2023 by Zach A
Used to be a repeat customer. This specific location has gotten worse. Not reliable for a lunch break... ordered in advance via phone ONE large sandwich that I intended to share with a coworker on lunch break. Of course they messed it up pretty significantly and had to return across town, jeopardizing my employment because why would anyone pay for something that wasn't anything like what they ordered? They refused to remake the sandwich and laughed at me. Called to complain to owner who would not return a call over one simple sandwich that they messed up. Not worth the stress. Don't waste your time or money because they will not remake a sandwich for a pickup order.
-
October 2023 by Elizabeth Slattery
I ordered a meatball sub I received a cold cut sub. Since I did not feel any heat I asked the person handing the sandwich to me if it was hot. I was ignored. When I returned it I was told they do not have meatball sub, they have meatball or sub very rudely. There wasNo meatball on the sandwich.”They should have verified it if they did not understand.Where I come from hero’s & subs are the same.
-
October 2023 by Richard Kilgore
Not what it used to be, small portions on sandwich, thrown together falling apart, employees really didn't care. Probably want be going back.
-
October 2023 by Mike T
My go to place for lunch, greet service, and fresh food as usual.
