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December 2023 by Kim A.
It is always fun to go to Home Depot. You will get what you came for and find something you didn't know you needed! This evening I went looking for the Christmas Tree storage bins they had online. The store is always clean and well organized. Parking is plentiful but be sure to park between the entrance and exit. The staff is always friendly, knowledgeable and helpful. When I couldn't find the storage containers I was looking for, I asked the young man on the orange vest. He looked it up and told the containers were on a pallet and asked if I minded waiting while he found someone to get them down. It was quick and they helped me with everything I needed. The containers are a great product at a great price. The Home Depot is always my first stop!
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January 2023 by Debora D.
If you want to buy appliances or want good customer service, this store is not the place. After seven weeks, we still have not received our $7,000 worth of appliances that we bought. We cancelled two because they were wants and not needs. We have had Al, one of the store managers lie to us because he did not want to deal with us when we returned to the store and told us that an employee cancelled the order and that we would have to come back. That was a lie! He did not want to take the time to make the correction on the order. I have asked to speak to Allen, the store manager, but the employees act as good gate keepers and have not been able to tell him what a cluster mess this has been. As a matter of fact, Al pretended to be the store manager in one phone call when I was calling in to talk to store manager and I reminded him how he previously lied. I still do not have a total or a new receipt of what we are being charged. You call the store and they do not answer the phone, or leave you hanging to transfer you, and they certainly do not leave messages for employees nor management. We used Citibank's Home Pro card and found out that the employee entered our home address incorrectly and we were being charged for the product that we never received a bill and it ruined our perfect credit. Fortunately, Citibank verified the incorrect address that was given and reversed the late charges that hit us. Not sure how it will affect our credit still. We still do not have a final bill on what we are being charged. Would someone buy a car, a home, or any large purchase without knowing what their final bill is? No. This transaction has been stressful than buy a home or a car. Jay who was our salesperson was delightful. However, the rest of the interaction with the staff was so disappointing as we heard vocal sarcasm or and disdain on the phone and in person. I had to almost demand a new sales receipt to prove that they were removing discounts as we had to start canceling appliance to get the remaining balance. Obviously, this was a horrible experience. I contacted Home Office and will follow up with the regional director. Obviously, the employees and management need additional coaching.
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September 2022 by John S.
They have the fastest shipping around for a hardware store. Their online website is awesome. I can always get help when I am in the store.
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September 2022 by Mike G.
This is my second opinion on this business. It has everything you may need but one thing - help. There is always one person willing to help but you to usually (if you even succeed) find them at another department trying to help with another department not assigned to them. For the most part you can not find an associate to help you. They hide and Home Depot must force them to roam by policy but they defitnetly walk with pace and stealthy trying to avoid eye contact for fear of being called upon.When you do find one, like I did (in another department) he tried to help but not his department again. Out of nowhere another associate showed up to relieve him but it was obvious he also did want to be there with me...and with good reason. The man knew absolutely nothing of the product he was supposed to be dealing in. His best response? "Good question. I don't know " and "Just take it and if it doesn't work bring it back". Excellent training. I'm not expecting a master plumber or electrician but some general knowledge or better yet how about the old college try - "I don't know but let me ask or find out". Who does their DYI classes? The customer I suspect - no clue how to do it but Google it and I'm sure we ha e any thingy you will need. GOT TO GO!!!!
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September 2022 by Kevin H.
My level of frustration is at an all time high with Home Depot in Florence, Ky. We bought a new front and back door to be installed by them back in February. Its now almost October. We have been given 4 different dates the doors will be shipped. I have made numerous calls to the millwork dept only to receive their answering machine. I leave a message requesting to be called back. Then nothing. I have easily left 5 messages and not a single one has been returned. When I do finally speak with a manager im given the excuse that the Manufacturer is who is delaying the order and this problem is out of Home Depot's hands. I took that excuse the first couple times but this is ridiculous. Cant home depot for one.....keep me informed of issues or delays? And for two......contact the manufacturer to get a more accurate reason? And for three......call me back when I leave a message? Have no orders after mine been filled either? Its like pulling teeth to get a straight answer from Home Depot. And if it truly is a manufacturer problem then at least make an attempt to keep me informed and provide atleast some level of customer service. Or is this the level of customer service a Home Depot customer should now expect?
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June 2022 by Sue N.
I went here to get blinds. I checked online and it shows they had 5 in stock. Went to store went to the row with blinds and couldn't locate any in the size I needed. Saw there were some at the very high shelf where I guess they just throw up there if no room lower. Went to service desk and asked if they could page someone to help. I heard them announce over speaker. Stood there in row for 15 mins. Then saw employee walking down aisle and asked if they could help and they said they don't work in blinds but she would get someone. Waited another 15 mins and I just gave up. Very very poor customer service
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May 2022 by Alyssa F.
So frustrated--I put in an order for 12 bags of mulch the night before and came the next day (this afternoon) to pickup my order which I have an email saying it was READY for in-store pick-up. Well, I'm both pregnant and still recovering from a pulled back, So, knowing you can request curbside at the store or on the app, I did just that when I parked in the curbside spot. Can you believe that 25 MINUTES later I go into the store with my two little toddlers in tow to customer service and find out that not only did they not even know I was parked at curbside, my order wasn't even pulled!! So I couldn't even just take it and load it myself if I wanted to because it wasn't ACTUALLY ready for me. So so so disappointed. I WILL NOT do pick up again. Worst customer service ever. Another 15 min and I'm still waiting for my order.
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January 2022 by Robert Brunt
Fast in and out
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December 2021 by Deb M.
I had ordered a dish washer from Home Depot. Paid for installation When they came to deliver it they said they didn't install and we would have to call Home Depot again and get a Plummer to come out. The plumber would install and take the old one with them. Waited another 24 hours just to have the Plummer say that they do not install and we would have to have the installers come back to install. While they were here we turned off the main water valve for them and then we couldn't get hot water in the kitchen to work. Finally got it to work but the flow was extremely decreased almost to a trickle. They then said they were done and had to go to the next job. So I not only don't have a dishwasher installed but now I barely have enough hot water to hand wash my dishes. NEVER had this issue before they got here. Took a shower today with plenty of hot water. All the bathrooms have hot water. Just the water faucet where they worked. Terrible service. Terrible response. Terrible terrible terrible. Will NOT ever use Home Depot again. .
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January 2020 by Bobby Orr Sr.
If you look around I think spring has sprung at the garden center at Home Depot. I did see that there it s a lot of stuff set up in the parking lot and in the center.
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January 2019 by Brandy Murr
In the heart of yard work season, they didn't have a basic item we needed to finish our rock wall. ?
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January 2018 by tom rinschler
Purchased 60 wall blocks with 60 caps. Also 7 bags of pea gravel. I'm 68 years old while 3 loading employees stood & watched me load it alone. Not pleased at all.