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April 2024 by Elizabeth Gulick
Manager is pretty rude and you have to make an effort for them to check if you have rewards available. I have encountered friendly staff, though. Then everything is just expensive for low quality items. I don't shop here often unless there's buy 1 get 1 sales or we have Hot Cash.
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March 2024 by Rachel Dirkes
The staff on the floor are nice! But sometimes when you walk up to the counter to pay, you're going to be there for a minute while the staff looks at you weird.
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February 2024 by lori e
Love this store and the sale prices
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January 2024 by Camokygirl
One of the few places left in the mall worth going in for. My daughter loves everything in this store. I love the band t-shirts. Most things are decently priced. The store is well stocked. All but the last time they've given us Hot Topic Cash coupons to use on our next purchase, which adds up to great savings. I've never seen an unhappy employee either. They are all helpful and friendly.
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January 2024 by sherry bella
They have all the cool stuff and the staff is so helpful!
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January 2024 by Shane Barnett
Friendly and helpful
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January 2024 by Ryan Hogle
All 4 employees really rude. I couldnt figure out why, we were polite, we purchased stuff.
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January 2024 by Rebecca Coleman
Rude staff.. bumped into us several times with no apology. Ignored questions we had. The store wasn't even crowded. Definitely won't go back to this particular location.
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August 2023 by Andrew “Drew” Brunner
Google asked me; How was Hot Topic? Lets put it this way, my daughter won't stop talking about it. I guess the reason it is called "Hot Topic". Definitely a really fun place to shop. We will be returning soon enough!
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August 2023 by Abel Wright
I go to this location a ton, it's amazing for both goth and pastel fashion. They have tons of anime and media based products, as well as themed mystery bags. I wish the prices were a bit lower but that's not their fault.
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June 2023 by Ashlee Baket
most of the best workers left I haven’t seen them in there lately. the store is not what it used to be. The place is always in shambles and looks like a tornado went through it. the only help I received was from someone named Levi. I don’t know their pronouns. do better hot topic florence.Updating 5/24/2023: still an awful manager in place. doesn’t deserve the good employees that are there. I don’t understand how that company lets bullying and pushing people around slide.
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May 2023 by CrimsonKirbo
This Hot Topic used to be amazing. The workers are so nice and helpful. They made the place really fun. Then we get this new dreaded manager, and I feel like the store moved to Detroit. I walked in just the other day and the music playing was distasteful, N bombs andF bombs. Plus I find out some off my favorite workers had quit. I will not be coming back here anymore.
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May 2023 by Diana Linz
Don't buy the earrings. They fall apart before you get home.
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April 2023 by Edgyspace Mom
Went into the store with my husband and daughter today the woman with the dread locks she didnt give me her name was very unfriendly. She would roll her eyes when other customers would ask for help and huff like it was such an inconvenience. We asked for assistance multiple times to just be ignored by her and having to find another employee for assistance. The other employees there today where very sweet and even helped my child pick out a few items and let her in the fitting room. I believe she said her name was yukie she was so sweet and polite and very helpful and managed to find a piece of jewelry my daughter seen here last time and it was the last item. Then the black haired one was super helpful letting her try on skirts and helping her pair some outfits together for her birthday this week. The other woman though clearly shouldnt be working in customer service she was so judgmental and very rude and the way she asked her employees to do things was in such a nasty tone and like it was benieth her to do these things. I appreciate the help from the other employees but wont be returning to this location because of this employee. I missed the other girls that worked here they where so much more helpful then this woman at least we where greeted and offered some sort of assistance.
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April 2023 by GingerSnap
Fun store. They have many options to choose from.
