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June 2023 by Pat Seuberling
Just ordered my new sectional. The best customer service!
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June 2023 by Nick Johnson
John (and the pup) was amazing to work with when buying our first sectional. He wasn't pushy at all and was truly trying to educate us on style, brand, etc. He was flexible in staying after they closed so we could finish our selections and was easy to communicate throughout the process. His prices were much better than some of the big box stores, so we highly recommend!
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March 2023 by Brook Whisler
What a unique store. I have been to a ton of furniture stores and they all tend to blend this together, this place stands out because of the quality and unique pieces. Plus the customer service is fantastic and the dog was a super bonus.
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March 2023 by Shawna S.
Their communication is horrible. After receiving excuse after excuse as to why our furniture was delayed-and actually having to walk in because they rarely call back-I canceled our order. No communication, and the finance company was never refunded. Still working out this issue. Do not order from them. Read all the reviews-my experience is consistent with others'.
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December 2022 by Terry Hoffman
I thought they went out of business 5 or 6 years ago. Someone had signs out to that effect. Maybe different owner. Maybe someone could clarify. I need a recliner now.
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February 2022 by Russ DeVita
Bought our first piece of furniture from John more than 10 years ago. Always have gotten great service and support. Was glad to find the store was still open for business when we drove by last week. Found a couch we liked, 2 days later it’s delivered and setup in our living room. Thanks again John !!
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February 2022 by Laura Workman
I was very pleased with the attentive service I received when I visited the store. I had my small dog with me and made sure they were pet friendly so I could bring her in. Of course they were. :) I inquired about a specific couch that I had found online and they could get it for me and it was similar in price. Although that particular couch didn't end up working out for us, I will for sure keep this store in mind for all my furniture needs in the future.
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December 2021 by Laura Stupak
BEWARE. Bought a couch, chair, and end tables from J&L and was it delivered Nov 2019. We noticed issues right away with the couch. J&L washes their hands of the transaction once the furniture is delivered. You are turned over to 3rd party company. It is now Nov 2021 and we are still waiting for our replacement couch. At no time has J&L offered to compensate or help other than calling the 3rd party company and relaying there excuses to us. Buyer Beware. Poor customer service.
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December 2021 by Debbie Fisher
My husband and I had a great experience ordering our furniture from John and Linda. Our furniture was delivered and it’s everything we had hoped for. Thank you John and Linda.
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November 2021 by Jayme Cundiff
Received a couch 2 years ago today that was found defective upon delivery. Owner has made no effort to compensate us for this couch and kept promising a new couch which has yet to be seen. TERRIBLR CUSTOMER SERVICE! Th owner washes his hand of you after the sale is made.
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November 2021 by Laura S.
BEware. We bought a couch, chair, and end tables from J&L and was it delivered Nov 2019. (And like all the other reviews, it can take months and months for the furniture to come in. They need a truckload from a vendor before it ships to store.) We noticed issues right away with the couch. J&L washes their hands of the transaction once the furniture is delivered. You are turned over to 3rd party company. It is now Nov 2021 and we are still waiting for our replacement couch. At no time has J&L offered to compensate or help other than calling the 3rd party company and relaying there excuses to us. Buyer Beware. Poor customer service.
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November 2021 by Julie Quartuccio
Love my furniture. Delivery was delayed because of Covid, but well worth the wait. They were very helpful helping me pick colors etc.
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November 2021 by michael grace
John helped us spec out / order a 2 person Elm desk with chairs. He was great to work with on the custom order. These items came in earlier than quoted. John had no problems holding the desk / chairs until we could get back from an out of town trip. Highly recommended.
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November 2021 by Lisa Hils
John and Linda were amazing! With Covid delays, etc. they went above and beyond to keep us posted on our furniture. Quality of furniture they supply is top-notch. We love visiting their store. Cheers to J & L Furniture!
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November 2021 by John Godar
Great folks to work with in a difficult time ! They were great help picking out and making suggestions on our furniture. They kept us up to date on the shopping of the furniture.
