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September 2023 by linda kondorossy
We had cross country break down, the service department manager Josh got us right in and repaired our Fiat. We highly recommend Jake Sweeney Auto sales and Service, Florence, Kentucky.
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September 2023 by Michael Fetz
Great job, guys. Thanks! We live across from Louisville, and the drive to Florence is well worth it. We don't trust our car to the Louisville dealers. Your Florence shop has always been a great experience.
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June 2023 by Jeff (Euphoria)
Used to be 5 stars changed to one. Messed up the easiest and most important thing in a car. An oil change. Left the oil plug out and appears to have damaged the car. They asked us why we didn't ask them to do an engine test. That like a surgeon asking the patient if they want them to stop avbleed they crated. 5 years of service and they're bound to mess up something but take responsibility.
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June 2023 by Benjamin Clore
Brought my 124 in for an oil change. I arrived a half-hour early as I needed to join a work meeting. They accommodated me very nicely! The Wi-Fi service was fantastic without any glitches, and the complementary sodas and snacks hit the spot! The service was performed in a timely manner and it’s great having a dealer who doesn’t get oil residue all over the inside of your car. I’ll definitely return for future services.
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May 2023 by Linda Dallalio
Tony was wonderful. He was knowledgeable, pleasant and efficient. He took the time to answer all of our concerns and questions. We have always had wonderful experiences here.
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May 2023 by Kathy Burdette
Tony Darpel is very nice and friendly when working with scheduling and service issues. I’ve been using the service department since I purchased my fiat in 2014. I’m satisfied with the quality of service I’ve received so far!
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April 2023 by Ed Tellman
They were very courteous and managed to fix the original radiator and pump problem, but it seemed to create another one as now the A/C and heater do not work. So we'll have to bring it back in. The other thing is that there is absolutely no communication. They never answer the phone or give a call back to messages. It seems that they hide behind the answering machine. But they did give us a loaner which was nice. So, I hope they can fix this problem, but waiting for a call back.
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March 2023 by David Johnson
The service here is consistently top notch and the staff are superbly professional and courteous. My big beef, however, is that they no longer offer Saturday appointments. It’s a major inconvenience for those of us who work M-F to try to get there during the hours they have available. If you need to limit your service hours, please choose a different day of the week to be closed.
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February 2023 by Bridget Satkowski
Great service. Quick, friendly and inexpensive.
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November 2022 by Eric the Red
Impeccable work, friendly staff, and an overall pleasant experience. I would recommend the body shop here to any accident victim. Thanks Woody!
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November 2022 by A B
Took my Fiat 500 in for service. I worked with Tyler M. to get this done; he was very friendly and kept me informed by phone throughout the entire process as the technicians ran into (expected) issues. The technicians did a great job of fixing my car. The other employees I encountered as I picked up my car were very friendly and helpful also.
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November 2022 by Claire H.
I highly recommend Jake Sweeney Kia. Keith Ford sold me a 2023 Kia forte, and the experience was great. Keith was personable and he got me at the payment I wanted.
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September 2022 by Vali Dugan
I will never take my Fiat anywhere else if I can help it. The service dept. and especially Tony are truly the best. My concerns are always addressed, problems are solved and literally everyone I have had dealings with there seems super nice! I cannot say enough positive things abt my experiences there.
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July 2022 by Gabrielle Boda
Don't believe the purchased reviews! I bought a car through Carvana (not the dealers fault) but the dealer and the warranty company don't communicate & the dealer refuses to take an extra step... because of their lack of paperwork retention, change in staff & misplaced documents. Now in warranty company denied the claim because time lapse. Once I provided the documents. After really being called a liar! They still said they were never paid. The service guy said "look I don't fix problems with Carvana or the warranty company. If you want the part you got to pay for it or leave. Because I'm not in the business of arguing with people. " says a guy whose car runs. I hope he never treats anyone else like that!
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July 2022 by chris hunter
The service department is second to none tony and his mechanics will go the extra mile to make sure everything is safe and done exactly the way it should be in my opinion they are the best in the business thank you for everything you do for me and my wife
