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February 2024 by Tara Louis
The most dirty and unorganized Joann’s I’ve ever been to. Looked similar to a dollar general between seasons with boxes around every corner and piles of dirt in the floor.Very few of the sale signs were correct or current and a lot of price tags were missing.None of the fabric (other than fleece) seemed to be organized by type or any other criteria. I spent 2 hours looking for a specific type of fabric that I found in the wrong color in 4 separate isles. Maybe it’s because of understaffing but I won’t be visiting this location again any time soon. Far too much work to find what I should have been able to find in one area in maybe five minutes.
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January 2024 by Christy MH
Found what I needed
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December 2023 by Lilly Garland
Always have loved JOANN Fabric and Crafts. I wish they didn't run out of bead stock so fast!!
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November 2023 by Beth Brockman
Pretty hard to shop of the stop isn’t open during their regular hours.
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November 2023 by Sabryna Keeton
Went by there the other day because I noticed that there wasn’t inventory showing on the app or website for the store and when I called noticed that their hours had changed majorly. The place was an absolute mess fabric everywhere. Didn’t seem as any of the workers cared for their job. Boxes of product everywhere. Honestly I thought the hour change and issue with the app was due to them shutting down but apparently it’s because of management change but at this point the place has fallen apart so badly I would think they would be better off shutting down. I hate to say that about my go to craft store but management has run that store specifically into the ground.
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November 2023 by Margaret Chamberlain
I stopped in Joann Fabrics in Florence KY to get tips, advice with a craft project I'm working on. Not one employee in the store knew anything about what I was trying to do. I said to the girl at the register that this is a Craft store and there's no one that can help me out? She replied yeah
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November 2023 by Andrea Smith
Their hours changed, they don’t open until 11am now (not updated online). Also can’t buy yarn for pickup anymore so forget that coupon. Boxes everywhere. This was my #1 craft store but it’s a mess. Going to place my orders at another location and make the drive to Ohio.
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October 2023 by Sunshine Hippie
Not sure if they got a delivery on the day I went there or what. There were things strewn everywhere….boxes piled on top of boxes. It wasn’t enjoyable.
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September 2023 by Brian Clark
Just met a wonderful lady by the name of Stephanie when we were looking for cushions for our couch. She was extremely informative very friendly and polite and also gave us Other advice on how to get our couch taken care of. This is great customer service, and this is why we will be loyal customers to JoAnn Fabrics. Thank you all!!!
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August 2023 by James Roberts
Gave them a part number and waited 30+ minutes for a simple stock check. Called back and they just ignored me completely - never even answered the phone. PATHETIC customer service.
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August 2023 by Nicole Gary
Found what I needed staff wasn't extremely friendly but they weren't rude either
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August 2023 by Vivian W.
It's an amazing store, and has everything you need for handmade stuff. Recently I falling love with sewing, and turning old jeans into bags. Husband recommend me to check this place as they might have the material i needed. I found the price of item are much more expensive than China, but they have everything! Love the store, I'm coming back!
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July 2023 by Bethany M
I went in for a specific item which was listed in stock. After 10 minutes looking on my own was told they were “by the yarn” and when I said I couldn’t find them was told they didn’t have them, without even looking themselves or looking anything up. Customer service is subpar.
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July 2023 by Jenny M.
I purchased a mini iron so my granddaughter could use it, but it didn't work right. I went to return it but they said it couldn't be returned cause it had a cord. nowhere was it advertised you couldn't return it on the walls, register, receipt. cashier never told me either. when I looked at the receipt info on back it only said see website for more info. not happy at all. spent 20.00 and will never get it back and I still have a defective iron. will never buy anything from joanns except for fabric cause we only have two places to buy fabric. beware if you buy a sewing machine, it has a cord too.
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July 2023 by Troy Weaver
Item listed online but not at the store. Staff looked up item but only gave a vague answer of where it was. Did not go to help look. Closed store on us without any check ins.
