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January 2024 by Ruby Riggs
We enjoyed our sales lady with her help... And we learned a few things from her, one was about nature Ruby or lab made... Thank goodness mine is natural.. Kay's ALWAYS has great products and good employees to help with a smile! .. That's so important...
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December 2023 by Rick Witt
I want to Thank Bernie at the Florence mall shop, he was Amazing. Very kind and extremely helpful, did everything he could to help me get the ring that I wanted. Will definitely go back there for any future jewelry purchases!
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December 2023 by Tammy Hartman
Dory and Sharon are amazing. So patient and helpful. I would recommend Kay to everyone.
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October 2023 by Crystal Young
I have been a customer for 12 years at Kay, I have several pieces all flawless and easily cared for jewelry, I go to Kay often for warranty checkin and cleanings. However this visit was very special. I went to Kay not knowing what I wanted. Hands down the best customer service I will ever receive! My ring was due for an upgrade 10 year anniversary ? Jamie got me the best deal on a solitaire diamond and had my ring back within 3 days!!! My original ring was a quad set diamond, currently is being turned into earrings for my two daughters with Jamie’s advice (what an amazing gift I can give). Y’all if you want superior customer service and an experience of a lifetime see Jamie she won’t let you down!! Thanks so much I absolutely love my Ring ?
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October 2023 by Leila cantrell
I purchased a ring from Dora Back she was super friendly, patient and helpful deciding on what suited my budget and style.She is was so knowledgeable about the different diamond cuts and settings you all offered I won't buy jewelry from anywhere else!!!
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June 2023 by Cammy Hammitt
Definitely get Bernie, amazing service nice guy! He helped my boyfriend and I and checked after our order got here how it was! He’s been VERY helpful.
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April 2023 by Amber Noe
Dora is the best! She was very friendly and helpful. She is attentive to every little detail. I am ? satisfied with my purchase and will return to shop with Dora again!!
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April 2023 by RandomCrappyName
Bernie was super helpful for us and got us everything we needed (and more) and kept a smile on our faces the whole time with his fun nature and wit. Had a great time and will definitely come by again if anything just to chat him up.
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April 2023 by Matt Cagle
Bernie brungs was amazing! He was very helpful with all my questions. He was very knowledgeable about all the products. He had a fantastic personality. He made my purchase a great experience!! Over all it was the best customer service I’ve ever had across the board period. Kay Jewlers and Bernie is the best place to purchase jewelry ever. By the way I am from North Carolina.
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April 2023 by Chandler English
Dora is a rockstar!! Had a bad experience that put me in a bind, made a phone call to the store and she got it resolved the same day. Drove over an hour and it was well worth it.
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March 2023 by michelle wright
We drive 45 minutes, to see Dora. She is amazing and has the best customer service!!!! She always makes sure we are taken care of!
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March 2023 by Josh Schirmer
Came in looking for an engagement ring and Bernie was very helpful I'm leading me to the perfect ring! Never done this before and Bernie helped every step of the way and made it super easy!
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March 2023 by Sharon Schlasinger
I was in the Kay Jewelers store at Florence Mall the other day to pick out an engagement ring. My boyfriend had sent me in. I dealt with Sharon. I was so impressed with the amount of knowledge she had. She showed me the Leo First Light diamond. It was the prettiest diamond I have ever seen. I sent pictures to my boyfriend and told him to come see her. I would highly recommend if you are looking for an engagement ring to go to Florence Mall and see Sharon.
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March 2023 by Alex Simpson
Joe and Sharon helped me pick out my engagement ring! Answered every question me and my mother possibly had to ask! Showed us every option available and make it an amazing first ring buying experience! Will definitely be back and would definitely recommend!
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March 2023 by sierra sand
Sharon and joe were both amazing! They were not pushy at all about selling to me and my fiancé. They explained everything that other jewelers have not. They helped us pick out the perfect sets and we’re extremely kind, professional, and easy to talk to. 10/10 recommend!
