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November 2023 by Ken H.
They want your money as long as you are standing in front of them, but don't ever expect their attention if you want their help to buy out a leased vehicle from you got from them. I left a message well before 10am this morning and never got a return call until well after 5pm and that was after I called and complained and was told they were too busy to take my call. Kerry Mazda is the worst dealership I have ever dealt with in my entire life and I wish to God I had never strayed from Airport Ford, where I have purchased over 5 new vehicles in my life. What was I thinking of. Anyway, a quick phone call to Mazda Financial Services, I had the buy out package emailed to me, and went to my own bank to obtain financing, saved money by eliminating the dealer.
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April 2023 by Pat Stricker
I had both my headlights replaced because of a class action suit filed and I was notified of in 2022. It took a year for the replacements to get to the dealer and/or to be next on the list? Repair took two hours. I waited in the lobby. Lobby was neat and clean and I was able to watch TV. Courteous customer service. Lights looked great after they were installed.
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April 2023 by Edward Cunningham
Kerry Nissan performed an oil change on my Toyota Highlander that I purchased from them and washed my vehicle— excellent service in a timely manner!Services: Vehicle Inspection
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March 2023 by Mel Cooper
I called and ask for a tire and wheel as my car did not come with a spare tire. The sales person was very pleasant and helpful. He called me when the tire / wheel came in.When I got there the service dept put the tire on the wheel. They checked the tires already on the car. Everything was fine.I trust the work you do on my car. Thanks.Service: Tires
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March 2023 by Samantha Goldsberry
They charged me $180 for an estimate basically. I was having major issues with it, so I brought my Tucson in to try and figure out what was wrong. They told me I needed a whole new muffler system and that would cost me around $3,600. Knowing my car is a 2016 and only has around 70,000 miles, I didn’t think replacing the entire muffler system was necessary. I was right!! So, I paid Hyundai $180 just to be told that I needed work that I really didn’t. I took it to a mechanic out in Florence instead, and they were able to replace the catalytic converter total price $417! I didn’t need all the work Hyundai said I would. I saved around $3,200 by not listening to Hyundai. I still want to know why it cost $180 just to have a mechanic look at my car to tell me what the issue was?!!Services: Exhaust
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March 2023 by David Dannemiller
They were prompt on the service and finished quicker than they estimated. They also washed my truck after just an oil change. I would recommend Kerry Nissan to any potential customers.
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March 2023 by george shumway
Got car back and within 50 miles I had check engine light on,heater fan doesn't work,oil pressure light is on the service department sent a wrecker service to pick up vehicle.Services: Auto engine diagnostic
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March 2023 by Hugh Gizaphuq
Tons of Kerry Automotive group dealers around, this was a small VW one. I was welcomed, given details on services done or needed, and in and out quick for an oil change when I was passing through town. 5 stars I would bring my VW again if intown or lived nearby. No complaints.Service: Oil change
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March 2023 by Karen Hobbs
Dave Shaw is the Ultimate Gentleman! Sales person of the century. I have purchased 3 cars from him and will continue to do so as long as Hyundai continues to provide cars. If he leaves, so would I. He is the greatest!!Service: Oil change
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March 2023 by Dianna Shelton
Kerry Nissan has earned my trust by providing me with great service, honest feedback, and not suggesting or pressuring me to approve unnecessary repairs.I highly recommend Kerry Nissan to anyone in need of car maintenance and/or repairs.Services: Tire rotations
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March 2023 by Julie Morehead
Nice customer service and didnt take to long. I was glad to be able to schedule oil changes now instead of just walk in only.Services: Tire rotations
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February 2023 by Jeannie C.
my mom is a 83 yr old women with a 2017 mazda Miata with no miles on it but yet you try to push her into oil all the time when it's absolutely not necessary your calls make her think she needs oil changes all the time . All I have to say is shame on you for taking advantage of her and probably your elders! Ridiculous!!!
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December 2022 by Katie U.
I already knew the car I wanted in their inventory. They were responsive when I reached out and gave me a great price. Apparantly a lot of folks from Louisville go here because Louisville dealers are still adding a $2000 or more markup to MSRP.
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August 2022 by T M
I traded in my vehicle for a new truck. Everyone we dealt with did their best to make the transaction as quick and painless as possible. Theya also made every effort to be transparent throughout the process. Very much appreciated!
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August 2022 by Sharon Gargano
Thanks to Brent, salesman for taking care of getting my Kicks in to service to repair a tire with a nail in it...He arranged for me to come right in and they fixed it good as new! Everyone there has been personable and professional!Service: Tires
