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November 2023 by Mandy Dunn
Kerry Volkswagen service dept gets 5+ stars from us. We were on our way through KY and our skid plate became detached. We took our atlas to Kerry and they were kind and helpful in getting it removed so we could continue on our road trip with our 2 small kids. Thank you again.
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October 2023 by Matthew McKnight
Good service. They notice what you have wrong or what you will need soon so your car is ready for the road. My first time at a dealership for maintenance and they accepted my cash when they only take card. (Don’t bring cash for new people) Employees are nice and informative. I heard they give you a loaner while you car is getting serviced. I didn’t get it but sounds very nice. Will definitely be coming back here. Thank you Kerry Volkswagen!!
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September 2023 by Hunter Hawes
Customer service was great. Got in within ~5/10 mins of my appointment and got the car back same day. I even had something come up in the afternoon and was able to pick up next day. Best car repair experience I’ve had to date.
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September 2023 by Deron Voet
We always receive great service from this department. We were able to pick our vehicle up after service hours as well.
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August 2023 by Robert Moore
Another great experience: I have never had any issues with this team at Kerry VW Florence. Always friendly and courteous and my vehicle is always ready when they say .
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August 2023 by Elisa Hoskins
My appointment was for 8am and I overslept by 30 minutes. I woke up at 4:00am (my normal work time) but went back to sleep. I was worried that I would get in trouble, but they were kind and said not to worry about it. I had to wait about 15 minutes since it was my fault and they started working on someone else, which I totally understand. Once my car was taken in, it wasn't too long of a wait time while I waited. Everyone was really nice and even the mechanic, changed my new windshield wipers right in front of me when I was ready to pay since we almost forgot to change them.
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August 2023 by Justin Jones
Scheduling is a nightmare. I used the online tool last time, selected ‘40k mile service’ it let me schedule it for a sat. Come to find out, they didn’t have someone available for that on Saturday.I didn’t want the same issue this time and it was SO difficult to get someone to answer the phone to schedule and make sure everything I wanted done could get done.Tools were left in my car.Grease on my door, door handle, steering wheel, and shift lever.Other than that. The communication when they have your vehicle is great, and the work seems to be done properly.
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July 2023 by Lauren Adams Conigliaro
I have purchased two cars from Kerry Nissan and my experience both times were nothing less than amazing. The level of service from top to bottom is outstanding and I would hands down recommend them to anyone.
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July 2023 by Lala Adams
I have purchased two cars from Kerry Nissan and my experience both times were nothing less than amazing. The level of service from top to bottom is outstanding and I would hands down recommend them to anyone.
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July 2023 by Marie D.
I was visiting in Kentucky on vacation. My EPC light came on my 2013 VW Jetta and the car became sluggish. Not knowing anyone in the area and knowing that I had to leave in just a couple days I called Kerry Volkswagen service. I spoke to Amy Wuest. She listenEd patiently and told me to bring my car in in the following morning. I did, they diagnosed it Within the hour, we got the necessary part and they fixed it all within 24 hours! They provided a shuttle for me to get a rental car so we could finish up our vacation and provided a shuttle back from the rental car to pick up my car. This company went above and beyond to help out a stranger in their area, and I would recommend them to anyone. Thank you so much. And for us, you made a problem much easier to resolve.
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July 2023 by The Gill Master
Oliver was our salesman and was a pleasure to work with. We purchased a 2023 Pallisade XRT and are extremely happy with it. The staff was incredibly professional and made sure we felt welcome even though we were a bit indecisive at first. They were not pushy at all and made sure to explain everything fully. I would definitely recommend using Oliver and kerry Florence for your future purchase.
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June 2023 by Barbara Farney
We had a great experience, Dave Shaw was able to find the exact vehicle that I wanted! He made the whole process go very smoothly! Everyone at the dealership is so helpful and friendly! Very happy, will definitely recommend Dave and the Florence dealership to everyone I know looking for a new Hyundai! Thanks so much!
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June 2023 by Harold Matlock
Very good buying experience. Sales and finance was very thorough and professional. My only complaints would be the promised gas fill up never happened and tire pressure issues were never resolved. I had to take the car to another shop and have the tires checked again. Had a nail in the tire that was overlooked initially. Otherwise a pleasant buying experience.
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May 2023 by KDS Smith
I must say the customer service I received from Amy B, service manager was superb. She was so kind and helpful when my vehicle broke down in Florence. She went above and beyond to assist me with my needs to get home. I cannot thank her enough for her kind hospitality. Amy you ROCK!!!!
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May 2023 by Mark Foley
I took my 2015 Jetta in for hub replacement, dropped it off 4 days before appt. Was emailed on the Wednesday following (i was out of town on work) stating i missed my appt and to reschedule. Then when i talked to the guy who performed the inspection he started telling my that springs and brakes weren't part of the warranty when i never even mentioned anything but the hubs. They charged me for doing nothing. Never again.