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April 2024 by Laura Bowling
Steven Engles was our wonderful salesperson. He was very personable and informative. He helped us pick out our recliner and then walked us through the purchase process. We also enjoyed interacting with other salespeople there also. One of the most enjoyable furniture purchases we have ever made. Thanks so much. Jim and Laura from Northern Kentucky.
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April 2024 by Susanne Bodine
Great sales rep who helped us. She really knew the product line and steered is to just what we wanted. Thanks!
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April 2024 by Judy G
Warranties are complety useless. We purchased a $1900 Lazy Boy Electronic recliner only to have the back break. We have no kids, pets etc and only people who sit in this man sized heavy chair are under 185 lbs and it broke anyway. We have tried to get it fixed thru the warranty service that cost $160 to just show up to look only to have them cancel 3 times so far on us after clearing a day for them to come/ waiting on them. I would advice using another company besides Lazyboy!
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April 2024 by Mike Drysdale
Furniture we purchased was not the quality of items purchased there in the past. Also took 6 months to get delivery and 2 chairs were not as ordered. Had to send back. Replaced with ones from another company due to having to wait another 6 months. Couch cushions also had to be repaired due to not having firmness on edges.Paid $18,000.00 for couch, love seat, 2 chairs and tv wall cabinet. Definitely not the quality expected for the amount of money spent.
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April 2024 by Nancy Ritchie
Emily was extremely helpful in helping us pick out our new furniture. We welcomed her expertise on coordinating our pieces and we were so pleased to work with her.
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April 2024 by Brad Baker
Very helpful! Just looking for a couch and found exactly what we were looking for and your sales assistant was very knowledgeable and customer focused.
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March 2024 by Barbara Halter
Very friendly & helpful. It helped that I had researched what I wanted online.
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March 2024 by Miguel Angel Martinez
Excelent customer service!
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March 2024 by Connie Cole
Had a wonderful experience at Florence Furniture Fair. I babysit my granddaughter every day so my husband did a pre shopping trip for me and found a chair that he knew I would like. He took a picture and I was able to call and finalize the transaction since I have bought several items from Furniture Fair recently! Great customer service by Sabrina.
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March 2024 by dianne hight
Have bought SEVERAL pieces from La-Z-Boy over the years. Never been disappointed. Most recent purchase is recliner chair. Cannot review because it was just ordered but can say that our salesperson, Steven Engels was great. He was very patient with my upholstery selection and informative while going over final paperwork. Highly recommend.
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February 2024 by Chris Rupert
Excellent customer service. Our sales rep, was very helpful
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February 2024 by Bob Ahlquist
My experience was shopping the way I like it. I was able to roam free without salesperson pressure. A salesperson did introduce herself and said she is available if I had any questions. I was in the store for hours periodically requesting assistance or asking questions and the salesperson never seemed annoyed. They actually were pleasant energetic and knowledgeable. Generally I would go home and think about the differences between the products in the peace of my home. In the end, I purchased a recliner that same day because I had all day in the store with no sales pressure.
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January 2024 by Rae Wise
No pressure sales. Very informative
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January 2024 by Jason Milburn
Great service, relaxed shopping atmosphere, and fast follow up on questions. Only reason for 1 star off is extended lead time to receive purchases.
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January 2024 by Larry Pranger
Everything went smoothly and there were plenty of models to try and choose from. The process went good with the help of the sells person. We are return customers and never been disappointed.
