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November 2023 by Dru Hutton
Mr. Transmission was amazing. Tyler helped me get a quote to get back onto the road fast.Mike was very informative about what was wrong with it and helped me to understand why the problem was there. I will definitely be coming back for anything further ?
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November 2023 by Savannah Searcy
Very honest and upfront. Car runs great! I worked directly with Mike and Tyler, I asked a lot of questions and they answered all of them without hesitation. Everyone who worked on my car did a great job and I got it back pretty quick.
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November 2023 by Brendan McHugh
Absolutely professional work with fair pricing, they took the extra time to diagnose and fix a complex problem with my vehicle that was not a common issue. Would recommend to anyone who needs an honest opinion and professional work.
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October 2023 by Black Sheep Veterans Association
We are all skeptical of auto repair shops, especially if we’ve had a “shady” experience with one in the past.The crew at Mr. Transmission in Florence, KY, exceeded every thought and expectation I had, from the initial conversation doing my due diligence to the completed repairs.They went above and beyond, in my opinion. Tyler made it a point to keep me informed and provide me with all options, as well as recommendations, even when it wasn’t financially benefitting their business.Having my truck back and driving it for close to 2K miles, the repairs made a world of difference that I noticed from just leaving their lot.I wanted a shop that gave a damn about my truck and me as a customer. This crew, hands down, they were the right shop and will be my go to for future services; without hesitation.We all have different experiences, different expectations, and circumstances…but mine has been nothing but exceptional.Service: Transmission repair
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July 2023 by Ed Ackerson
Mr Transmission is the only place to take your vehicle when having transmission problems.Susan and crew are technically masterful and people of high integrity.I, being a technical trouble shooter for 33 years at a large power company recognize other good technical people.I highly recommendMr Transmission.EdService: Transmission repair
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July 2023 by Aidan Latham
I brought my family vehicle (Dodge Durango) to Mr. Transmission after being told by other shops that a new transmission would be needed, and Tyler put in hours upon hours, speaking with other techs from other shops and dealerships, including an engineer, to see what it would take to get us back on the road safely without the purchase of a new transmission. Tyler and the techs in the shop at Mr. Transmission found a safe and affordable alternative for our family vehicle, and after multiple phone conversations they went ahead and got the work done. Tyler stayed late multiple days to help us out, including the day we picked up the car, to walk me through everything they did step by step, showing me the parts they replaced with a straight forward explanation. We’ve had perfect shifting, and full power in our vehicle again, and it drives like it’s fresh off the dealership lot! A big shoutout and thank you to everyone at Mr. Transmission for all they did for myself and my family keeping us safe on the road! Your hard work is appreciated, Thank you!Services: Transmission
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July 2023 by Kyle Morgan
Outstanding customer service.I usually do all my car work myself because I’m cautious of some shop’s practices but I finally folded because I couldn’t diagnose an issue on my truck and I needed to get back to work.The people here made me realize that not every shop is bad. From the time I first called them they were polite and friendly. I took my truck to them and they had it in and diagnosed the issue for me quickly in time for me to get back to work.10/10 customer service that you will not get at a dealership.
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July 2023 by Margrit Oliver
I wish I could give Mr. Transmission & Milex Complete Auto Care 10 stars! From my first contact with Susan I felt confident that I made the right decision in coming there. She is warm, friendly, informative and simply knows her stuff. She told upfront of the challenges and time constraints. Her 30+ years experience shows. My transmission was replaced well in advance of when I expected it. Susan was just as excited to tell me as I was to get the good news. I have found a new home to take care my cars with confidence. I have already made referrals and will continue to do so. Life is interesting in how people connect or reconnect and how they otherwise cross paths in our lives. Susan, thank you for crossing mine in this lifetime. ?. MargritService: Transmission replacement
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June 2023 by chicodafonz0311
A transmission rebuild on my 2017 jeep Rubicon, Sierra they got it in called me the next day to tell me what was needed. I wasn’t surprised because I took it to the dealership but they wanted 6500 to do it because my warranty had just expired. So I read reviews on places around the area and came to the conclusion that these guys was my best option. The service mechanic was Tyler. The job took a a week or so due to other parts needed to be ordered from a dealership. But other than that they got it up and running. I am writing this review 2 months after the job was done so I can actually put some miles on it to ensure the quality of work was done and I can say yes. So I am a very satisfied customer. So thanks guys
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June 2023 by Jessica Beebe
The staff at Mr Transmission was amazing! Everyone was very nice and they took the time to explain things even when I had not a single clue. I was very surprised and relieved when I found out that it’s actually women owned! As a queer women it’s always uncomfortable and hard for me to get honest work from most places on my car but that definitely was not the case here! I’ve been searching for a go to mechanic for my car since moving here and I think I just found it! With my rebuilt Transmission my car is running good as new!! Thanks again to the staff 10/10
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June 2023 by Christine Robinett
I came to Mr. Transmition because I was having gear slippage. After several days of going through the protocols, I ended up having to do a complete flush with good outcomes. It was a lengthy process, but incredibly detailed.I said lengthy because their busy and had to work me in. Although three days without a car is a really long time I found a way to get things done regardless.Overall, I would come back here in a heartbeat. Very professional customer, service, and knowledgeable. What they didn’t know they found out and figured out.I appreciate their services and hope I don’t have to do it again anytime soon. lolThank you.CRBTW, the before and after pics are fantastic and appreciated.Service: Transmission replacement
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June 2023 by Tim W.
This is a business that takes care of his customers. They bent over backwards to help my granddaughter. If they tell you you need a new transmission you can rest assured it's the truth. This business is a gem in automotive repair.
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May 2023 by Jason Kristin VanDePitte
This is a top notch place to take your vehicle for the simple fact that they treat you like a human being. The owner and mechanics are informative and a pleasure to speak with. They are usually busy and you may have to wait a minute but to me that’s good news because apparently other people trust them too. They take their time to do things right and they don’t screw you in the pocket either. A fair place to go that does a great job with great customer service. That’s hard to find these days but this place has it.Services: Transmission
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May 2023 by John Ott
My son attends NKU University in Kentucky and I live in Chicago as his parent. I found such comforting service representatives that made me feel okay that my sons car would be fixed correctly and that I would not be taken advantage of because I couldn’t be present in the same state while the is being worked on.We received excellent service on my sons car in having the car Transmission Rebuilt. I appreciated the consultation concerning the process needed to fix my sons car and the pricing to fix everything.This office assisted my son with getting his car towed to the shop. My sons car was worked on and completed within the 4 days scheduled. We spoke to Susan and John who were patient by answering all our questions. I definitely recommend this location to anyone requiring service on their car. Excellent customer service.Service: Transmission replacement
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April 2023 by Rickale Weaver
Yes they are very professional and polite. AND when I went to get my freon refilled I was amazed they clean my engine and all the stuff under the hood. Great place to go to if you need your transmission worked on.And they are very patient and understanding when. They understand that your car repair is a emotional financial decision and takes that into consideration. I would recommend them to everyone.Services: Transmission
