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February 2024 by Tracie Crowder
Wonderful Employees work here and very kind.
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November 2023 by Brittany Snyder
Wanted to literally get one balloon inflated for a birthday party and was told no by the rudest lady there. She literally laughed and said we are about 2-3 hours behind with online orders and orders placed ahead, you should have thought of that. I was shocked and said it’s only one balloon… there was no one in the store and 4 people standing behind the counter. When I asked if any of them could blow up the one balloon I wanted she said no. I had other party supplies I was planning on buying as well, and just left the stuff on the counter. When I asked to speak to the store manager I was told by her that everyone is a manager there and no one cares about my Karen attitude. Ended up going to Kroger to get my balloon and additional items needed. Won’t go back to the Florence location ever.
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November 2023 by spencer gatio
Just went and bought a captain jack costume $50 ! And it was missing 3 vital pieces which make the outfit.
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October 2023 by Paula F.
can I minus stars ,bought one costume charged me for 2 ,reciet says one bank statement shows 2x charged for same item 1 minute apart ,how many people this store ripping people off .....check your receipts then your bank statements .....heck Im all for a class action .....I hate liars an thieves an bad customer service that all they do is say well ,we'll we'll .......well your company are thieves well we'll we'll ..........check your bank statements !
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October 2023 by Danielle Woods
Doug from the Florence KY location was extremely helpful I’m helping me find an item. Everyone there was very friendly with excellent customer service!!
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September 2023 by datDude ScottY (d'Man)
Get in fast!!!While they have nearly everything that may be needed to party...even at this time of the year things are flying off the shelves. BooYa!!
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September 2023 by Verna Carpenter
They have all source of any party and all items for all occasions .This is the first area to check if we need any party ideas.
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September 2023 by Scottie D'Man
Get in fast!!!While they have nearly everything that may be needed to party...even at this time of the year things are flying off the shelves. BooYa!!
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August 2023 by caroline mcmillan
Mayra and Doug (the supervisor) have a gift for dealing with people. Thursday night, I bought balloons for a grad arrangement, but Friday morning, they were all deflated. When I went and explained what had happened, they immediately replaced the balloons without even asking for the receipt. I've never had issues with balloons at this location before, but I'm grateful that these two people assisted me yesterday.
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August 2023 by Sarah Juterbock
Not much in stock. The people working were nice and helpful
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July 2023 by Gil Diaz
Got tons of great decorations for my son's bday party here. They have everything!
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July 2023 by Michelle
Went in to get 1- $16.00 balloon and was told it was at least a 30-40 minute wait. Store was empty with 3 workers on a Saturday. Put back my birthday cards and went to the dollar tree next door and got helped right away. How ridiculous of a party store that can’t take a customer with 1 balloon.
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May 2023 by Elizabeth Payton
This store, its selection, and customer service are pitiful. We purchased a bag of balloons for my son’s birthday. We were encouraged to have them inflated mid day (for the following day) bc they would “be busy”. Paid the $1.20 per balloon (after already purchasing the balloons there, mind you) and brought them home. The next morning? Balloons on the ground. I called to ask if that was normal, and he said yes bc if you don’t get the upgraded helium for latex, they last 8-10 hrs.1. No one thought to mention this to us?2. There were no other packs of the same balloons available to repurchase because as you know if you’ve been in there, the store is damn near empty of inventory.3. Steve is rude. These balloons were inflated at the time they were due to the staff insisting. Now we’re out nearly $40 and have no balloons for my kid’s party.What a great experience!
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April 2023 by Valerie Huff
Not impressed. Disappointed in the selection. Definitely not worth my trip
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March 2023 by Carey Luke
My nephew was on the hunt for some Heart shaped glasses for his Valentine's party. We didn't find what we were looking for, but we found souch more. I didn't realize how much party city has. I also didn't realize the costumes, masks, ears, different color merch and holiday stuff they have year round and not just for Halloween. We had a good time. Store is clean and well kept. I Would recommend this Mall Rd location. They are located right back the Dollar Tree in Florence.