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July 2024 by xStarsFaded (Stars Faded)
Do NOT come here, if you look around the reviews you'll notice a trend of people being scammed. You could end up lucky and not have your car destroyed by these people but I wouldn't chance it.
Not only did they ignore me about my alignment they butchered it and didn't bother telling me there was issues with it until after I called and complained.
They charged me after butchering an alignment and destroying parts of my suspension.
Customer service is a complete joke as the chat is all either scripted or bots, the call center is outsourced and doesn't want to help either.
The prices may be good but I'd spend that extra $20 at a place that actually knows what they're doing.
Update: I called customer service and they sent me to another local manager and she was EXTREMELY rude and ended up hanging up on me because I didn't want to bring it in to get realigned.
She scrutinized me every step of the way then refused to refund me because "You expect me to take $110 out of my pocket because you didn't like your alignment"
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July 2024 by Shelley Justice
They were quick and courteous.
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July 2024 by Becki Smith
Amazing service
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July 2024 by James B
This is not an auto parts store line Google tags it… service only! The photos that come up are wrong.
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July 2024 by Patrick G
Pep Boys Florence is my Go To for auto repair needs. Stacie is always super friendly and helpful.
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July 2024 by Megan Siewert
Great prices for good work! Great customer service as well
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July 2024 by Amy Hutson
Easy to schedule an appointment, drop off vehicle. Coupon available for the brake pads I needed. Good price for the work I needed.
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June 2024 by A. A.
Highly recommend getting your car serviced here.
I had a completely great experience from start to finish. Stacy is AWESOME to work with and takes your concerns very seriously. I had to have all my brakes repaired. They take pictures of the inspections, review everything with you and address any concerns. I was there about 3.5 hours which is extremely fast for a full brake service and replacement parts for both axles. Luckily they had all the parts. All the staff and mechanics are great and very professional.
I would also recommend going on their website to schedule the appointment if it's not a last minute issue.
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June 2024 by Dina Dawn
Stacy was spot on with her price quote. Brandon was awesome to deal with booking the appointment and during check in and out. The guys that fixed my AC were fast and efficient. Thank you all for making this seamless!
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June 2024 by Deeanne Jones
Staci(I think that's how you spell it) is awesome and got my car out of there in a flash. Good service and friendy..
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June 2024 by Morgan Arsenault
The store manager, Stacie, was so extremely helpful in getting us all new tires very quickly when we were in a pinch! She worked with us to get us the best deal possible and got my car back the same day. It was a great experience!
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June 2024 by Bill Mitchell
Very happy with the service I received.
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June 2024 by Sean Nonymous
Went in for a scheduled oil change and the tech found a problem with my tire. They were able to replace my tire and do my oil change with no problem and in good time
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June 2024 by Jerry Ward
Quick simple inspection for rideshare drivers.
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May 2024 by W Knight
Stacie was amazing and very helpful in addressing the issues with my vehicle. She made solid recommendations and easily explained options. Pep Boys keeps earning my business with staff like this!!
350z guy.
