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February 2024 by adrianna couch
They just recently fired Maurice because he was telling customers he fixed their car and never fixed. It was just charging them for it please please please if you want to this location make sure that you are not part of his scam he has going on. Apparently he has scammed over $100,000 from that business according to new manager.
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February 2024 by Ashley Martin
Over the phone, the service representative was very kind and offered for me to bring the car later in the evening. When it was brought in without an official appointment, they still took the car and got what I needed done in a timely manner, and at a very fair price! Thank you pep boys!
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February 2024 by John Connor
Hard workers
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January 2024 by Sandy and Rio
Fast service good price
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December 2023 by Sarah Renken
IF I COULD WRITE THIS WITH NO STARS I WOULD!!!I took my car there for a oil leak.I have an extended supreme warranty on my car.16 chevy cruze, im sure i will be remembered since i had to call several times for communication about my car.They had my car for 5 days total, 3 of which they were "working" on my car. No engine light, no other symptoms other than an oil leak.I was told that they needed to keep diagnosing to see what was wrong.First i was told - Massive oil leak & leaking coolantSecond - I was told you are not leaking coolantThird - I was told my head was leakingI asked how they knew? They didnt break down the engine, do any tests, so how did they know? The service manager told me that they could VISUALLY SEE THE LEAK FROM MY HEAD mind you did not take my engine apart.Then i was told that they could fix the crack in my head, or if it is warped they can send it off to be fixed (Also later on was told WE DONT FIX HEADS, THEN WHY OFFER????) BUT HE recommended that i just replace my engine but the warranty company wont pay for it all so i would have to pay for part of it "dont shoot the messenger" his exact words, I told him I am not replacing my engine.I asked him to get the head authorized to be fixed, and he said well we would have to break down the top of the engine first, so he was supposed to call to have that authorized but instead called my warranty company telling them he was going to replace my engine, of course my warranty company asked for a diagnosis and they could not come up with anything other than they visually see a head leak without removing any engine parts.The day i called to just go ahead and pick up my car, I called and the lady at the front desk and she told me "YOUR HEAD IS DONE FOR" i said "its done for?" she said "Bad choice of words, its leaking" ARE YOU KIDDING ME? Then i was told i had feathering on one of my tires, took it to two shops, no feathering, and ALSO YOU GUESSED IT MY HEAD ISNT BLOWN. I was getting SCAMMED, AND GOT SCAMMED OUT OF $148 DIAGNOSTIC THAT THEY DIDNT EVEN DO!!! I have every encounter with them recorded, DO NOT GO HERE! I asked for the mechanic to come talk to me about my car, and he would not come out to talk to me. I received no paperwork since the tests didnt show anything, i walked out with a receipt for a $148 diagnosis fee that i shouldn't've have had to pay for.SHAME ON THEM!!!
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December 2023 by Jon Kloentrup
Great oil change prices cant beat them doin it yourself. Mount and balancing is pricey for only doing half an hour of labor cost me like $140 on 205/45 17 did all 4 tires. But plus side Alejandro did fantastic job my cars clean inside and tires are perfectly balanced
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December 2023 by Thomas Baumann
I recently had a screw in my tire and needed to get it looked at. Took the tire off the car and ran it up to Bob Sumerel on US 42 in Union and they were an utter disaster. After screwing me around all day I went ahead and got the car and tire back and ran it over to Pep Boys.I dealt with Stacy and she was amazing. Got me right in, found that the screw didn’t even puncture the wall (2in self tapping screw that lodged itself in the tread only). Upon finding that she said they weren’t going to charge me because they didn’t really do anything.I asked them to take a look at something while they had it up on the stands because I had a knocking in my upper left wheel well. Turns out my old TPMS sensor was free in between the wheel and tire and that’s what the knocking was (bought the car used, so who knows who did the previous work). Even after fixing that and getting the sensor out they didn’t charge me anything.Highly recommend their services!
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November 2023 by Christopher Neumaier
Scheduled appointment online. Needed oil change and ride sharing inspection. Did first available Friday appointment 8am. Walked in at 759am and was told it would be awhile there was 8 other 8am appointments booked prior to mine. WHY WOULD THAT TIME SLOT BE AVAILABLE THEN. Secondly, was told they don’t print the blank form anymore for the inspection like they have done in the past and I would have to bring my own. I live 2 hours south. Wasted trip! Will never return for any service!
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November 2023 by Amanda M
Awful experience getting new tires. Be sure to purchase online for the best price. The assistant manager was a bit huffy puffy about honoring the price from the website & the price the store manager, Maurice, quoted me. They also did not return my spare tire. Tpms is not working properly. They tried to sell me a $220 battery by saying it was dangerously low levels. Miraculously my battery is fine after a jump & no problems since then. I knew there battery was good since it was checked 2 days earlier. The older lady check-in us out said I couldn't buy a battery & carry it out to install ourselves. The website clearly allows customers to do just that. Good thing I didn't because my battery was still good.They literally say anything to get you to spend money. If your air filter is bad then but 1 on rock auto for a few bucks then install it yourself. Save $60Btw, this is the 2nd time they tried to price gauge. Stay away!
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November 2023 by Traci Bedford
I just purchased 4 tires and had them installed today. This location not only gave me a great price, but by far they were the most friendliest tire place I called after 17 places! The location is clean has a great working area if you have to wait. Thanks for taking such great care of my car and me! Hands down I will come back.
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September 2023 by Alayna
Maurice and Sandra has outstanding customer service and truly cares about helping people get whatever they need fixed! I had a lot of complications with my car but with their patience and hard working team, everything was done professionally well in a timely fashion at an excellent price! More than happy with my experience and planing on returning if I need to!
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September 2023 by James Gibson
I purchased 4 new tires, alignment and road hazard warranty. Well after spending 3 hours and $1100 later I thought that my vehicle would be fine when it was done. However while driving home my alignment was so bad, the steering wheel was not straight when I was going straight and it pulled hard to the left. The technician never even test drove my vehicle, I checked my mileage in and out of the store. Here I have 1000 in tires that are being ruined from this so called alignment, so now I have to go back again and hope they get it right. I only wish I could give no stars!
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August 2023 by Ally Liming
Couldn’t recommend them more! Great prices, love the appointment and quick fix 2 hours and my oil was changed, ac fixed and tires rotated!
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July 2023 by Dave C
Never again. I ordered tires online from someone else, had them delivered to PB and an appointment was already set up. I got there 15 minutes early, was told it'll be 45 min, so I waited there. THREE HOURS go by and they still aren't finished. They were not busy, at all, employees were standing around in the bays talking, not working on my vehicle.Come to find out they were just being jerks (from the attitude of the employee when I asked what's up, were they having any problems because it had already been over two hours, and no they weren't having problems at all) because I didn't buy the tires from them, at a higher price of course. If they had a problem with that then why offer tire packages where you bring your own?While I'd been waiting those hours, I wandered the store countless times just to pass time and get an idea of what they had. Everything was overpriced compared to local competitors. let alone online merchants. The store looked run down as well, which is unusual for businesses in this area of town.When I got home I checked tire pressure and lug nut torque. Lug nuts weren't bad but only one tire had correct pressure, a 2nd tire close, but the other two were over 10 PSI low.This store has to be bleeding money, not getting work done and barely any other customers in the store for the hours I was there, and this store isn't in a low rent district. Just the wages of those employees standing around doing nothing while I waited, must have far exceeded the minimal profits made during that time period from selling goods and services.If they were at least friendly and TRYING to get the job done, that would be something but nope. I will not return.
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July 2023 by Ron Q.
I scheduled an online appointment for tires from their parking lot since the in-store worker was not able to price match the free installation being offered online. While at the store on Friday, I asked when the first available appointment was and was told 1:00 on Saturday. Online showed availability for Friday, which was not accurate. I wonder if this disconnect between online appoint availability and actual appointment times lead to the long waits in other reviews. After booking the appointment, I went home and looked at the reviews for this pep boys location, to say the least, the reviews were not good, which made me question my decision. I got to the appointment the next day about an hour early. I wanted to give them every opportunity to get my tires installed on time. The quoted time was 1.5 hours after the car was on the rack, not 1.5 hours after the appointment time, which made me nervous, and was expecting to be there all day. However to my pleasant surprise, they took my car in about 12:15 and had the work completed by 1:05. The wheels had some paste on them, but there were no scratches and the tires felt nicely balanced allowing the car to ride smooth. Perhaps I got lucky on a slower day, but my experience was positive. Pricing was they best I found for name brand tires. Would recommend to verify appointment time and make sure tires are in stock.
