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January 2024 by Chandrika Prajapati
Always wait for30 minutes no staff
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January 2024 by To Mecca T.
I went for a deposit on my lunch break. Spent 9 mins before even being acknowledged after the 2nd car pulled up. She apologized then waited on us both together. That was another 10 mins.. it was all too much for a lunch break and a bank that had no lines in the drive thru. I'm gonna say it again, do better PNC. This the 3rd branch I went too and they all are slow as molasses but the service is not smiley friendly. It's more of I smiled back but I know you're upset from waiting so long. They do say thank you each time they take my money. But they make me feel so conflicted while giving it to them.
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December 2023 by Bri Smith
Very unprofessional. Only been twice and it’s the worst PNC I have ever been to. The first time I needed a replacement pin for my debit card. They told me two hours. I go to another one and it was 30 secs. I am here now and I have been waiting 15 mins for a withdrawal bc the atm you can drive to is being worked on. I have already sent my debit card now I am stuck waiting for these slow bankers.
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December 2023 by Katie T
ATM is broken. If I didn’t catch the bills they would’ve all fallen to the ground, and the door to the money exit thing keeps opening and closing..
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October 2023 by Katana Hayden
Second car in the drive through and waited 22 minutes!!! Ridiculous!!! The time of day that I stopped by was 2:15 pm. The wait should not have been this long. Very frustrating.
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May 2023 by Turd Ferguson
This place is awful. You can't go in and see a teller and do any banking. It's just a loan sharking operation.
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January 2022 by Jess Pulido
Everybody is very friendly and they go above and beyond for the customers. They made every process I was going through fast and efficient and very helpful I highly recommend PNC Bank.
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November 2021 by Steve Eldridge
I have been with them for about 10 years and I’ve never had a complaint, just recently someone tried to hack into my bank account through coin base and tried to take upwards of $3000 out of my account, I went in and they started working on it the first day I came back the next day to check on it and Austin personally took it The time to fiddle with it to make sure I got my cash back immediately, they are great I highly recommend PNC and the exact Florence branch in specific, they are awesome!
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October 2021 by Patricia Hartry
My bank just merged with PNC. I have only been to this branch 3 times. Every visit has been a good experience. The bankers are very helpful and pleasant.They go the extra step to work on resolving account issues / answering questions/ or contacting nearby branches for open appt availability. It's understood about the skeleton staff due to the world's " new normal" society / business / economy terms. . I actually just came for a notary service, which is a perk for customers at no charge :)
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September 2021 by TOM HOPKINS
Been banking with PNC for maybe 20 years and never had a problem. The mobile app is very good and bill pay is great.
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November 2020 by landon turner
The audacity of people who work at banks. The manager had the nerve to tell me I should be happy to know I was charged overdraft fees because, “they went ahead and made the payments for me and billed me for doing so.” Charging people overdraft fees during a pandemic and telling me to be positive about it? Making broke people more broke? That’s the banks. Or at least PNC for a fact.
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October 2020 by bigbrian75
I called this branch because i found a wallet to one of their customers. Just trying to be a good samaritan to locate him to give him the wallet but PNC refused to even call him to let him know. Its very unfortunate that this bank wont help out and do the right thing.
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March 2019 by Alison Krise
I went in to open an account but was told they didn't have time. I thought banks ran their business based on taking people's money....
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December 2018 by Tammy Hughes
Always had good experiences with them. Very helpful and caring. The only thing is I wish they had a branch that was open late and on Sunday.
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September 2018 by kate moore
They were horrible to me as a customer, not understanding at all. I would say dont waste any time with them. All the care about is taking your money not servicing you right.
