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March 2024 by Special Ed
This was our second visit to Safelite for a window replacement. The first time was for rock damage to a windshield on our months old new car. This time it was because some clowny kids decided to smash the rear passenger side window in my truck. Our customer service was great both times. On the first visit they were able to get the OEM windshield approved by insurance since the vehicle was “new”. This second visit they made sure they had the correct replacement window and the installation was completed quickly. I received text message status which helped us plan for picking up the vehicle. They did a great job.
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March 2024 by DON OVERBAUGH
Safelite always provides great service
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March 2024 by David Fausz
Fantastic service, kinda disappointed that my issue didn't get taken care of on my initial visit, however, was able to get an appt the very next day to do a replacement and tbh it didn't take as long as I thought I would. Thanks again.
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March 2024 by Kenneth Huff
Still see Crack after repair
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February 2024 by Jeffrey Davis
Horrible customer service. Employees drive like crazy people. Had a safelite guy in a company truck tailgate me with my three kids in the car. PKP 1735 Ohio license plate. You can’t get a hold of anyone to report it to. Do not recommend their service.
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January 2024 by Jamie Ruehl
Their scheduling was not accommodating nor clear on pick up details once a schedule was agreed upon. Work was done well, the administration was poor.
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December 2023 by CRYSTAL WELCH
Very nice clean place. They kept me informed on what was going on. They even call to check up. Very nice gentlemen.
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December 2023 by Jessica Jenkins
Had appointment for 8-10 am. Around 10:30, no one had shown so I called to get update. After going through prompt, rang couple times then silence. Contacted agent who said they would get in touch with them. I tried another phone number I found for Safelite . Safelite agent put me on hold to get update. Gave up after 15 minutes. My agent called back and said tech was in Ghent, KY. That’s over an hour away. Agent also said the Safelite rep she spoke with was matter-of-fact, no apologies. It’s after 11:30 am and still haven’t heard anything. Going to go to American Autoglass and I recommend you do too!
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October 2023 by Lamont Taylor
Great service appointment was at 1 arrived @ 12:30 said it would take an hour. 30 minutes later they called saying car was done
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October 2023 by Jessica Goforth
Horrible service. Tech never showed up even after several calls and no one can answer why. And no other technician is available. Can’t communicate with actual facility. You get routed to another state that cannot help you so you have to play telephone tag.
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August 2023 by 64mdjohnson
They will only work through the website. You cannot talk with a live person. The website didn't Include my 2024 year and model. Again, you cannot talk with a live person when the website is incorrect
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August 2023 by Leonard Cross
An hour appoint right on time comfortable waiting room Good Job
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June 2023 by Jacob Garrett
I had a shattered back window in September 2022 Glas was left in my floorboards they damaged thp window motor and left plastic on the window to hold it in place here it is June 2023 and they still have not fixed it horrible place and it gives safeties a bad name
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May 2023 by Jennifer Heringer
Very professional, great service and results. Have been twice in a couple of months for cracked windshields. First was a repair, second a replacement. Unrelated events caused the cracks. Both were done extremely well and timely.
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April 2023 by Dudeistotle
I tried having a window other than a windshield replaced on my car. I set up an appointment. They call me the morning of inform me they haven't gotten the glass yet and they rescheduled my appointment. Nbd things happen.That second appointment gets rescheduled 5 minutes till the end of the no heads up. I call to find out what happened and they don't have the glass still. I complain they promise a credit and reschedule again.They call me in the morning saying they still don't have the glass but they're trying. I call three days later to get an update and am informed they never ordered my glass and my service appointment was cancelled. Absolutely rediculous. And I'm still waiting on my refund.
