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April 2024 by Jacob F.
I purchased the membership for access to the cafe. Upon arrival, there is no working ice cream, no pretzels, 40 min wait for hotdogs, no silverware, and woman would not give me a water cup. Will not renew
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March 2024 by T S.
The Optical Center located within Sam's Club in Florence Kentucky has been THE BEST office that I have found locally over the past 20 years. I have been prescribed and I have ordered: contacts, progressive lenses, frames, and sunglasses too. I have been very very happy with the professionalism and with the selection of eye products available. I highly recommend that you try this office for your optical needs!
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February 2024 by Samuel Thacker
You don’t have to have a membership to buy liquor at Sam’s liquor. Who knew.
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February 2024 by Jesse Hughes
I purchased tires and had them installed at the club in Florence KY. I noticed leaking at my valve stems, and upon inspection, they were not replaced when the tires were installed. I reached out to the club and they told me that they were incapable of replacing them because they didn't have a torque wrench or the appropriate valve stems. I complained that it is an industry standard to replace the valves but I was turned away to solve the problem on my own. I feel like I was taken advantage of because they advertise servicing the valve stems, my invoice shows that the valve stems were completed, but it was not completed, and I was refused a refund. I also feel that this is extreme false advertising and other customers need to know that they will not be getting the service that they are paying for. I want to make sure this problem is not affecting other customers. I recommend going elsewhere for tires.UPDATE:After filing a complaint with Sam's Club corporate and the Better Business Bureau, I was able to schedule a time to go back into the club and talk to a manager. I was refunded my original purchase. I was also assured that they are doing the necessary things to get their marketing material and signage changed to reflect that they will not replace metal valve stems.
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February 2024 by Rodney E
I like the store. Never had problem. I drove a friend's car who recently had surgery to get tires. The woman in the auto center was beyond rude. She was more concerned with vaping out back than anything. The gentleman who worked on the car were friendly.
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February 2024 by Brad Gollifer
It was your standard Sam's club
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February 2024 by timothy ragan
Only saving grace is the chicken and the guy packaging them...
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February 2024 by Avatar Phil
They have good service like Walmart and there Cafe food such as the pizza is amazing but the hot dogs are Mediocre. At least they have icees
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February 2024 by Franklin James Orangias
Quick in/ quick out. Had plenty of help. Nice experience
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November 2023 by William Osborne
Great place to buy bulk items. I hate the fact that I had to upgrade my membership just to shop before 10 am. Prices are fair, and this store, in particular, is very clean, and the associates are kind.
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October 2023 by Teresa Hockney
Shop for husbands lunches and fresh fruit only real complaints my breads not been fresh last two times. It’s dated fine but feels like it’s going bad. Even kinda smells. I don’t think I will buy here again! Shelves often are out of product but they usually have the item next time
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October 2023 by Paul Brown
I like coming here for the convenience, but I'm only giving it three stars because of the gentleman in the alcohol section. I won't mention his name to avoid causing trouble for him, but he seems to really dislike his job. I've tried being friendly, saying hello, but every time, I get a grumpy look and zero response. It's a downer when the rest of the place is fine. Hope they can sort it out and make the whole experience better.
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September 2023 by Tracie Crowder
Very nice employees there, also the floors were clean for being such a big area i was surprised, every place I went down it was nice clean, the items were stacked, for being my first time in I'll come back FORSURE!!!
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August 2023 by Darkhorse Kevin
Shop at Sam’s. And then, shop at Costco.You’ll immediately see the difference in just who shops where.Gimme Sam’s any day. Costco customers are rude and think they’re privileged. They block aisles and expect you to move around them. I can’t stand visiting Costco.Even their gas is higher priced.
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August 2023 by Lisa M
Check your scales in the meat department. I usually go to Eastgate. Now I know why. See photo.