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March 2024 by Scott Fay
Nick was knowledgeable and great to work with. I will add another review after I sleep on it. The process was smooth but VERY expensive.
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February 2024 by brian lewis
Awesome experience!
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January 2024 by Lee Heisler
Our salesman Barry was so helpful, I had to order the mattress cover.
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January 2024 by Tim Mccormick
Excellent experience. Knowledgable, friendly and helpful staff.
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January 2024 by Herb Valentine
Nick was our salesman and he did an outstanding job. No pressure, simply information about the bed we bought. A welcome change from many other transactions we have had with other companies.
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December 2023 by Andrea Anderson
Best mattress purchasing experience ever! Nick was very informative and helpful. No high pressure sales and was not rushed. Don't have the bed yet but looking forward to a great night's sleep!
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December 2023 by Sheri Cromer
We went in and the customer service was great. So good in fact we financed a 9000.00$ bed. Set delivery for Nov 22nd and confirmed numerous times it would be sent to our new address (we just bought a new house) 3 days after we purchased the bed we get an automatic text saying our address was updated and the new delivery date was a week later. Called the store to fund out why and was told by the salesman Barry that he would talk to his DM and I would hear from him in the next 2 days. That was Tuesday, after no contact for 2 days I reached out to the store to be told it's not able to changed, it's no one's fault, and we had not had any communication because the salesman who told me he would follow up was actually off for the 2 days when he suppose contact me. Do better sleep number. We will wait the extra week for delivery, but this was 100% avoidable if your salesman had updated out address when he told us he did, and even texted me to say so, only to wait a few days to actually do it. 9000 is alot to start off this dissatisfied, I'll let you know if the bed is worth the terrible customer service once you sign the line.
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June 2023 by Lee Hart
Friendly Helpful staff.
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April 2023 by A. A.
Great place to buy a real bed. I have slept on a sleep number bed for 21 years now and to be honest no other bed is even close to comaprison.Value+comfort=a good night of sleepThe store is exceptioanly clean, the demonstration beds are well taken care of and the latest models. They use a safety cloth when you test the bed for the pillow.The staff is easy to work with and keep you in mind the entire time with their personal experiences and consideration to the product.If you are in the market for a real bed that will last you 20+ years. Have the comfort of sleeping on a cloud. I highly recommend this place as you will not be disapointed at all. Remember its not the cost of the bed, its how well the bed is put together and your money's worth. Sleep number is by far the best value for the sleep you will get everynight.The staff will give you a quote and line everything up so all you have to do if you want delivery is be present to receive the bed. There will be a set up crew if you choose to have that service. I know first hand, always best the first time or a new bed for the set up crew to assemble the bed.Just so you know I'm on a die-hard customer not directly affilliated or being comped for this review. This is my experience and opinion alone.
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April 2023 by Rebecca Routt
The staff was amazing. Kerry was super helpful helping us reach the best level of comfort. The process was simple. We can not wait to start enjoying our bed
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March 2023 by Chris Conlin
Everyone at the store did a great job of being patient with us through the purchase experience. They explained all the benefits of the different beds, bases, and pillows. They were extremely kind and friendly without being pushy at all. Would highly recommend the Florence store and John and Carrie again!
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March 2023 by Jody Barker
John was amazing! He was super knowledgeable and helped us get the perfect bed.
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December 2022 by brandon godsey
Buyer beware!!! Junky blowup bed with even worse customer service. Bed started leaking air out of the pump. Paid for a new pump that has been delayed twice now. At last check they have no clue when we could receive the replacement pump that we paid for. Now we have a junk bed with a partially flat tire that is nearly impossible to sleep on for who knows how long. Will likely be sending bed out with garbage, and replacing elsewhere. Also we were told this is great for hot sleepers. This couldn’t be further from the truth. The mattress air vent pad that they sell for $700+ per side is a joke as well, and does not work inside of a year of purchase. Do yourself a favor, and stay away from this company. Junk product, and they could care less once they have your $$.
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December 2022 by David Mastruserio
Worse buying experience I've ever had. We tried to purchase a queen size ILE mattress. After waiting a month for delivery. The delivery team showed and and refused to try to take the base up my stair because the insisted it would not fit. After 30 min of no effort. They left and said we would here from customer support about our options. Our option were either get a non adjustable base or buy a king. We decided we would get a king if they would still honor the 50% off the mattress deal we got with the queen. Thwould not honor the deal. After talking to our salesman again they said someone would call us on Monday. Monday came and went with out a word from them. So we have decided to go with another brand. My recommendation is run away from sleep number. The sales team was about the only positive experience I had with sleep number.Update 12/29/22.Nice of sleepnumber to respond on my review 10 days after they screwd me. Too bad you didn't call me 8 days ago like you said you would.I don't believe your concern to be genuine.
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December 2022 by Keith Emerson
Good selection but prices are high due to covid i guess
