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March 2024 by Regina S.
I'm looking for a Gold Cross ring in a small size between 5 1/2 to 6. I'm also looking for a march birthstone or opal ring
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February 2024 by D P.
I've been shopping with castle jewelry for over 10 years. Spent thousands of dollars. I purchased a 14k bracelet that broke once and was fixed by castle and broke again so I wanted to trade up! The new management is terrible! I took in a 15 gram 14k bracelet and was offered $100. Then I advised them that I purchased it at castle and would like to trade up as that was there guarantee you could bring it back and get full price paid towards the purchase of double the amount. The General Manager refused to allow me to upgrade. The Gm is Not concerned about returning customer service only concerned squeezing you for as much money as possible. Please remove this General Manager.
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November 2023 by Nancy Morrison
The people at The Castle are the kindest people. My friend dropped off a necklace to be repaired a couple months ago. He ended up losing his phone and then went into long term rehab. He wasn't able to get their calls to ask something about the necklace, so they had to put a hold on the repair. My friends birthday was going to be in two days and I was going to visit him. I went to pick the necklace up, to surprise him. It hadn't been repaired yet because of the issue. I answered their questions and not only did they repair it within an hour, but it was repaired by the President of the company who happened to be visiting that location. He did a great job on the repair and the staff actually gift wrapped it for me and gave me a discount on the repairs. I HIGHLY recommend The Castle in Florence, KY for all your gift needs. In addition to the President of the company, I can't remember his name, Stephanie was PHENOMENAL! They went above and beyond all the way!!Love you guys! And my friend was so ecstatic to recieve the necklace he jumped up and down and kept hugging me! The necklace has special meaning to him. They helped me make the best birthday for him during a difficult situation. Thank you! Thank you! Thank you!
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October 2023 by Peggy Schmeisser
I stumbled across this “gem” in Florence KY. The Castle Jewelry store!! The girls were all friendly & helpful as soon as I walked into the door. But the Jeweler, Jorge Cunha, is who will have my business as long as he is there. I have a very sentimental necklace gifted to me when I recently lost my son that I needed help with & Jorge was not gonna give up til he had it exactly as I wanted it… and he did!! It is perfect. He is not pushy at all but just wanted to help me arrive at what was a perfect fit & fix for me.You have a wonderful kind man in Jorge & I am sure my friends & Family will be shopping there now too!! I know I will!
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August 2023 by Lynn Lucas
I always deal with Jennifer if she’s available because she is so sweet, very professional and always does her best to get you the best deal! Anytime I get jewelry I go to The Castle in Florence!!! They are all great!
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August 2023 by Luke May
Went in to get my necklace repaired I accidentally caught it with my hair clippers possibly cut or snapped it either way it was broken.Went to Florence the lady working front desk said it would be several week's jeweler is going out of town. Same time he happened to walk in with boss Stephanie explained to him what happened that I wear it everyday has three crosses on it for my boy's..he said he'd fix it right now took 20 minutes Stephanie the boss was kind friendly easy to talk to we talked 15-20 minutes necklace was done couldn't of had better experience reccomend it to anyone needing any service they offer.
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August 2023 by gracie breeden
Went with my mom and dad today to get the rings that the new jeweler at the castle had prepared George. He exceeded their expectations. My mom and dad are so happy with their new rings. The castle went above and beyond to make their dreams. Come true! My mom had a difficult piece that most jewelers would not touch. But George made it happen! They also got the best deal in the most for the money! I am so happy for my mom and dad as they celebrate 21 years of marriage August 17 I highly recommend this jewelry store
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August 2023 by Diane Vickers
I just went with my daughter to the castle for the first time. She got her ring back from the jeweler George who did an amazing job fixing her ring. I highly recommend this jewelry store. Prices seemed more than fair in the work that the jeweler did was far better than I would ever expect from a pawn shop.
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July 2023 by Jamie Breeden
The castle in Florence Kentucky over exceeded my expectations! Stephanie helped me with my jewelry concern I had with my ring. I am very pleased with Stephanie and the whole castle team! And Anitia is so helpful as well. I will be doing all my future jewelry shopping at the castle in Florence! Highly recommended
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July 2023 by KB 633
Everyone at the castle has been so helpful! They have a new guy named George, who does all the sizing and repairs on site. He is amazing!!! He used to work at Tiffany and Company. He is very thorough and went above and beyond to size my wife’s wedding bands without damaging any of the stones, and also went above and beyond to help us with her wedding ring! Millie, Stephanie, Denita, and Jennifer and Don have all been helpful in our shopping there! I recommend this jewelry store over any other! They give you the best product for the best value inn are willing to negotiate prices and give you a better deal. You guys have my business for life
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July 2023 by Kelly B.
Stephanie at the Florence location is awesome! We just purchased our second diamond ring from her and couldn't be happier . She is very knowledgeable and professional. She will go above and beyond to make sure you are happy and well satisfied with your purchase. Her friendly personality makes you feel welcomed and her knowledge puts you at ease with your jewelry purchase. We will definitely be back for all of our future shopping adventures! Thanks Stephanie! I also want acknowledge Jorge, the jeweler at the Florence location. Jorge is extremely talented and professional. He also went above and beyond to make my ring just perfect! He is very personable and wants to make the client happy. He made my new ring look great with my existing wedding bands! I couldn't be more pleased with his work. My advice to anyone looking to purchase jewelry is to visit Jorge! Hurry! Don't wait if you have any jewelry in need of repair, sizing, design, etc! Jorge will make your jewelry dreams come true! Thanks so much Jorge!
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June 2023 by Ryan Hopkins
Purchased a cordless hole puncher today and was greeted with friendly staff.The transaction was quick and efficient and the product was as advertised. Will come back for sure for my future needs with acquiring more freedom.
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March 2023 by Jennifer Frolo-Baker
Limited availability in stock but they have books to order from, are super helpful in assisting you, offer great prices, and your items come in quickly. Def. recommend!
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February 2023 by Kaitlin Koch
I have always loved coming into The Castle just to browse, everyone is always so kind, especially Stephanie. When I was getting engaged I knew that they would be just the place to get my engagement ring! They have everything you could think of from antique to new rings. I was having a problem with my engagement ring having a loose center stone, so I brought it in to have it looked at and they sent it off to be looked at and fixed hassle free. I always have such a good experience, my husband decided to buy me another ring while there to have as a backup and it is beautiful. I will definitely continue to recommend them whenever I can! Thank you!
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February 2023 by Jim Neuburger
WHOA!! The prices are outrageous!!! Used merchandise, some of it in not good condition, priced as new. Don’t waste your time here as did I. Let Castle eat their bloated margins.
