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November 2023 by Terri B.
Had my tire repaired at another Tire Discounters and after 3 days was leaking, again. This location had us wait 3 hours to locate the problem, which in my mind is unacceptable for poor workmanship within their business. Others were taken ahead of us, granted, but seemed excessive for a small fix not done right the first time.
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November 2023 by Steve Pitlick
Picked up nail in my 6 month old tire went to Tier Discounters, could not be repaired so I asked it they had exact tire as the others, they went over and above to get the exact tire and would have next business day. Left my wheel and old tire got call next that tire was ready and if I came in with the car they would mount it and put the spare in the trunk they did great service and took care of me
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November 2023 by Hunter B.
Dropped my car off on Saturday afternoon for an alignment, didn't get it back until Monday. They said they'd call if anything came up, and didn't inform me that they would close and leave me without a car all weekend. Owner was nice about it but probably won't go back to this location for how poorly an alignment was handled. My car was serviced correctly, but was handled awfully.
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November 2023 by Eric Kirchner
First, let me say I have used this location for years and bought at least three sets of tires here, and always had a decent service and price before. This time, though, I bought four tires on September 26. It became obvious that they weren’t balanced so I took the car back in. Driving on the highway later, it was much better, but things still weren’t right. I took my car to a different tire place up in Cincinnati and they said the front two tires were balanced fine, but the rear two were way out. They balanced them, and things are great now. I don’t know why Tire Discounters couldn’t balance my new tires given two tries.
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October 2023 by Noah Harris
I came in a few weeks ago and had a bizarre request to get some rims mounted for a vintage Volkswagen. They happily took on the job and even balanced them using the adapter I brought with me, and had it done before lunchtime. The prices are on the steep side compared to local shops, but considering my weird request, I didn't mind paying a little extra.
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October 2023 by Bruce Fiedler
Amazing customer service. I was traveling and got a nail in my tire. They made time for me shortly before close. Due to issues outside of their control they couldn't fix my tire. But they did everything they could to help me after two other shops had turned me away.
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October 2023 by Charles
Had tires done here the thing that made me mad enough to leave a review is the fact after installation my steering wheel didn’t track straight and I picked up a wheel scratching sound on the right side. I brought it back for another alignment and to check wheel bearings or to why my car was making the noise that it didn’t previously make until after tires were done. I wasn’t upset just wanted the issue fixed so I could pay to fix it but instead all I got was another alignment and my keys to leave with the sound persisting. Do better guys.
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October 2023 by Michael King
Tire store on Burlington Pike was great!! Great and friendly staff. Completely satisfied.Tire store on US 42 in Florence is not good at all. I would rate them as negative 1. Won’t shop there anymore
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September 2023 by Karen Schroeder
Wesley & Cole were great! They persisted in finding the source of the tire pressure light on my dash & were able to diagnose the spare tire was 5 psi low. Great service from these two young men. Thanks guys!
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September 2023 by Tammie R.
Not sure whats going on with this place but everytime I try to get an appointment they wont give me one then when I show up they tell me they cant fit me in. Also always say whatever tire I need it out of stock. Very bad service.
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September 2023 by Annica B.
Been coming to TD for years. Ive never had an issue until today.. my car had an appointment for oil change and tire rotation at 11am. Said it would be about an hour, no big deal. I dropped it off 945 in case they could do it earlier. 1140am they call and say that they stripped the oil pan somehow and need to find a new one (free of course). 1210 I call and ask if it'll be ready before kids pick up and my appointment. They said they're still looking. 1230 they found the part and are JUST leaving to get it (drive is 30 minutes there 30 minutes back) 215 I call and ask if it's ready because I leave at 230 to get my kids. The guy tells me the person JUST got back and they're working on it. I told him I was told 2 hours ago it was getting picked up and he's JUST NOW getting back? He laughs and said, "well.. it is a ways away (Beechmont)". he'll try to hurry. Here I am 310 no phone call or anything. What would happen if I didn't have my parents car to get the kids? Or to my appointment at 340?
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September 2023 by Taylor Napier
Some of the employees are nice, some are condescending (Bill). Way overpriced for the services and they cut corners when they can. We had new tires put on, they confirmed for us that they skipped a step that would ultimately lead to an bead air leak (which it has) and were told that it could be fixed free of charge. However, what's not free is my time and having to return for a service that should have been done the day of. I've been to this location on and off for 15 years, they have never gotten better and quite frankly are not worth the money.
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September 2023 by Chris Gronotte
I’ve been a 20 year customer. Went in for a nail in my tire at noon. Asked me if I had an appointment…. for a nail in the tire. I always make an appointment but a nail is kind of a spur of the moment thing. They didn’t seem interested in doing it and said it would be 2 hours. I said no problem, I understood it is a drop in. I’ll ge next door and get lunch. Came back at 3:30 and still haven’t got to it. Went back to the restaurant, came back a 4:45 and was informed I was 2 customers away from them starting. That’s 5 hours and still no end in sight for a nail. I’ve spent probably $5,000 at this location just this year. Won’t be back. Thank goodness another customer came in with a nail in his tire… heard my story and walked out. I wish I could give 0 stars.
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September 2023 by brent hegge
Bought 4 tires, oil change, and alinement for a work vehicle back in November from the 18 Florence KY location. The front tires of 2 years were balding inward. Dropped off and told them to take their time getting it done. Two days later, they called say its ready, and I picked it up. Before i left the lot, i asked why the tire light was on. They told me i needed to run it a few miles above 55 to get it to go off. So I drove it still on. When I returned later because the light was still on, i was told that they could not reset it that daybut to return the following day, when another tech that knew how to reset it was in. I did, so they reset it. Trip number 3. 1 week later, I discovered the oil change life system was not reset on the system and had to return to have it reset. Fast forward to the earlier this week. 10 months later, a few rotations as well, roughly the same weight in and out of it. i noticed the new tires balding bad in the same place.This truck is 1 of 5 in our company fleet and is the only one to have the issue. It carries the same weight as the others. I reached out to 2 other tire discouters who looked at them and said it might be a more serious problem and that it might be a warranty issue with the work completed to take it back to 18. Both locations also told me that the location has had a higher turnover for techs for not following protocol. When i brought it back to 18 the 4th time and tried to discuss the issue, Bill looked at the vehicle and kept insisting that the problem was due to non rotation. When I brought up what the other Tire discount location told me and my concerns that I believe the old crew did not notify me or failed to complete the original service. He then told me to leave and never come back. Needless to say, our company fleet will not be returning to tire discout.
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August 2023 by Faith H
If i could give them 10 stars I would. Victor and Wesley fit me in last minute for a tire patch just to find out 10 minutea before close that it was unpachable. They stayed late so to fix my tire so i wouldnt have to go without my car! That was the kindest act and im so thankful. They are good honest hard working men. Thank you guys!!!
