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January 2024 by Dana H
Very good dealership experience. Especially recommend Marlon P****, the sales person that assisted us with this purchase. I’ve purchased 5 vehicles in 6 years and used Marlon on the last three. Excellent service here also.
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November 2023 by Nick D
Top Notch Dealer ship! Great experience! Great people got a great car drove over 540 miles to purchase a car would do it again! Sincerely *******************
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November 2023 by Nikki Marthaler
What an amazing experience at Florence Tom Gill Chevrolet. Tyler Earls took such amazing care of me and all my needs. I work in retail and this is a very stressful busy time for me and he went way above and beyond to get numbers ran while I was at work. He kept looking for cars that were gonna make me happy. What an amazing experience woth a terrific guy
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November 2023 by Kevin Hughes
No pressure car buying!! Our sales guy, Chris Hensley was amazing!! First time I’ve bought a car where the sales guy wasn’t being pushy. Tom Gill sales staff are non commission so the whole experience was laid back!! Thank again Chris and the staff at Tom Gill Florence, Ky. You made this fun!!
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November 2023 by Shelly Harder
Wow! Fantastic experience buying a used car from Tom Gill from sales person Chris Hensley. He was very patient and personable answering all my questions! I would recommend Tom Gill’s Chris Hensley for hassle free car buying experience. I love my new car!!!
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November 2023 by David Harpring
I bought a new Equinox from Tom Gill Chevrolet, and it was a great experience. My salesperson, Jennifer, got me additional savings beyond the advertised rebates! She handled the entire transaction including test drive, getting an offer for my trade-in, and procuring the best loan rate. I've previously bought new vehicles from 4 other dealers, and this was the best experience yet!
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November 2023 by Lisa Taylor
We had a great experience at Tom Gill. Chris Hensley was our sales person. He was friendly and extremely knowledgeable about the vehicle we were interested in purchasing. The dealership was extremely busy and he had more than just us as customers. He kept us in the loop of what was going on and made the whole process as quick and painless as possible. We highly recommend Tom Gill and asking for Chris Hensley!!!
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November 2023 by Rob N.
Very bad experience at this dealership. Put a down payment on vehicle and decided to go another direction and dealership would not refund money. Poor business with poor ethics!! Sales guy was nice but the rest of the people were very short with me and rude when I wanted my money back. Definitely not "A business of character" Would not recommend them to anyone for sure!!!!
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October 2023 by Sarah Fuller
We purchased a car from Tom Gill on Wednesday 10/18/2023. Our whole experience was fantastic. Our salesperson Christian was one of the best we've ever worked with. He was very helpful throughout the day while we were getting everything in order to come sign papers. When we got there, they were a little busy, but Christian was very attentive and managed his time with the other people he was helping and us. While it took a little bit of time, there was never a moment we felt forgotten or ignored. We'll definitely be returning in the future, and will be recommending Tom Gill and Christian to anyone who asks.
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October 2023 by Tom Geftos
Absolutely the BEST service experience of my life! Stephanie, Joel, Jason, and the entire service staff went over and above, by far! My battery decided not to work any longer after 1 year of operation brushing and when I came to Tom Gill Chevrolet. I was immediately greeted warmly, and a warranty exchange was performed in under an hour! Talk about great service!!!
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October 2023 by Shaun F.
Bobby the Buyer was very straightforward and honest. He gave me the agreed upon amount, other than it needing tires( I knew it did) and had to pay for that. But I would 100% recommend him to anyone, short distance from cinci. A+
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October 2023 by Jennifer H.
Updated 10/18/2023:Picture is what the clutch looked like when it was removed to be replaced. The damage to this clutch is extensive and the worse that several of my mechanic associates have seen. The 3,000 miles that I drove would not have caused this much damage. So this just shows that there was already an issue prior. Purchased a car less then 3 months ago to not only have the clutch go out, but the engine develop a tick 2,500 miles in. I do not recommend purchasing a used car from them. I've bought better used cars from J.D Byrider and that is saying something.
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September 2023 by James Youncé
Last fall we looked at vehicles for the first time since the pandemic. A LOT had changed at the local dealer lots we visited - very few sales people, very few car selections, prices sky high, and very little interaction with customers period. So we were not expecting much when we started searching again this summer for a new to us car. We happened upon Tom Gill's dealership through a chevroley certified used site search for a Chevy Bolt EV. I asked a question and before you knew it - a salesperson Jessika Hensley - was reaching out to us by email, text - asking us to make an appointment, letting us know all the great things. We get to the dealership the next day - and it's like pre-pandemic in the dealership! Customers everywhere, lounges & food counter setup and fully open, salespeople, technicians everywhere! The car lot was fully packed with cars - it was great! Jessika answered all of our questions, had the 2 cars we wanted to look at already pulled up and ready to go when we arrived, and we got right to test driving both of them. Then Jessika even handled the finance part of the buying experience. She knew everything - and everyone - to help get us the best available financing possible. She clearly knows what she is doing and does both sales & finance with expert skill! During the process, we even had two different sales managers stop by the office, asked if we had questions, got us beverages, and also told us the awards that Jessika has won and how awesome she was. We walked out of the dealership with a great vehicle, great warranty, and one of the best car buying experiences we have ever encountered. Thank you Jessika Hensley & Tom Gill Chevrolet for a perfect experience!!
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September 2023 by carolann whitman
My experiences over the years with Tom GIll Chevrolet have all been gratifying. The atmosphere is friendly and professional. Jordan Holt, in particular, has become my "go to" person for advice and completion of my purchases. His relaxed unhurried manner is very helpful in making the experience a good one. He takes the time to help me understand all aspects of the process. I appreciate his professionalism and knowledge of the product. I leave as a happy and satisfied customer.
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September 2023 by Haley Wisdom
Jessica H did amazing! She did absolutely everything to get me approved for my ‘23 Malibu I walked in expecting to get a used car but she got me into a brand new vehicle and worked extra hard to do so. She was amazing if you’re looking for someone to really take time and care make sure you ask for Jessica!
