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January 2024 by Travis Nunn
They lost a prescription. We had to get the Dr to resend it. Called to ask when its ready. Showed up when they said it would be. Of course its still not ready. These places know you have to have them and could care less. This place is horrible.
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December 2023 by Kyle Faehr
Best walgreens in Ky
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December 2023 by James H
I changed pharmacies for convenience. My experience was nothing like convenience, unfortunately.The pharmacy staff were rude and disrespectful on multiple occasions.First, there was a problem with their automated refill request system. I would confirm a refill only to arrive and be told it wasn’t in their system. I patiently tried to explain that the issue needed looking into and corrected, (perhaps some personal information was missing or incorrect), but they repeatedly ignored me, asking if I was waiting for it or coming back later. They never offered to advise the manager of the issue so that they, or an information technology professional might look into it. Therefore, every time I went to pick up my prescription I was told the same thing and asked to wait 20 minutes or comeback later. I’m not an impatient person but this got to be extremely inconvenient, as it would for anyone.Once, a staff scanned a controlled medication I had requested to be refilled. They attempted to pass it to the wrong person, without having checked identification. When the mistake was discovered, however, instead of notifying a manager they simply put it aside, leaving it in their system as “picked up”. When I came to pick it up, two days later, I was argued with and scolded, sternly, stating the same thing 3 times: You picked it up on Friday!”. (It was now Sunday.) This, by the pharmacy manager, who then realized, after the scolding, that it was an error of another associate. And, I would have to wait 20 minutes while he got it ready. I asked information about what happened, trying to clarify it. The manager began, very angrily, telling me “your problem is you don’t like to wait!”, and he very clearly told me , “it seems we can do nothing to make you happy! Why don’t you just change to a different pharmacy!”. I told him I would go home, (having walked there with our Pomeranian), and return in our vehicle. He avoided me when I returned. No apologies.I contacted their customer service team to complain, after the first angry episode, in June. I contacted them repeatedly after this horrible experience persisted, a staff attitude problem, that, even after an apology from the GM, didn’t improve. On my last visit, there were 4 employees, counting the pharmacy manager. They proceeded to act like a bunch of hyenas, laughing and painstakingly trying to extend the simple process of picking up one’s prescription. My spouse was with me, witness to their behavior. My spouse insisted to pickup any medication for me in the future.I decided to change pharmacies the next day.I cannot express in words the stress I was forced to endure by this ongoing problem, from changing pharmacies in May, until now, late November. It has been horrible, and it’s extremely unbelievable that any business, especially one dealing in healthcare, would tolerate management and staff who behave like these.
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December 2023 by leopldo alvarez
price misleading on some products and the manager wont adjust it
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May 2023 by Robin Pruitt
I am finally officially fed up with this location. I have been getting my prescriptions filled here for almost a year after my insurance stopped allowing me to go to Kroger. Staff there literally just hate their job and are so rude and unhelpful - and it is not just one or two people, its all of them. They try to make you feel stupid when you ask questions. They close unexpectedly during the few hours they claim to be open. They are always “out of stock” of certain meds. Today was the straw that broke the camel’s back when I was asking questions, my phone rang in my passenger seat so I turned to silence it, and turned back and the technician had hung up the phone and walked away. I have talked to management before about the behavior of the staff and they don’t care either. I’ve switched all of my prescriptions to a new pharmacy.
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November 2022 by J Davis
Stopped by here to pick up a few items and am always glad that no matter which location that I shop it always runs smoothly! The stores are all pretty much laid out the same and Walgreens just seems to have the knack of fielding first rate employees that are always friendly, helpful and eager to help you out! As Always, Enjoy!
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November 2022 by April Pinkelton
"THE CASHIER LICKS HER FINGERTIPS TO COUNT OUT MY CHANGE!"You guys should supply your cashiers with Eflen. It's a product most cashiers have at their registers to moisten their fingertips when counting stubborn sticky bills. It's disgusting and unsanitary, to say the least when your cashier licks her fingers to count your change out! Money is filthy, but why do I need to touch her fresh salvia on top of that?!?! This wasn't a young person either. This was an older woman, whom I would think would do better than that. I understand she shouldn't have to supply tools herself to work as a cashier at Walgreens, but this answer wasn't to link on her fingers.
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October 2022 by Vinu
Some of the pharmacy staff are utterly irresponsible and arrogant. I have faced consistent delays in my order pickup and they don’t inform when the order is ready for pickup. I had one of the worst experiences today when I went to pickup my order, they said it wasn’t filled as my insurance don’t want to cover until another week. But they failed to clarify the insurance that they are giving the reminder of my partial order. When I asked for further info, one of the lady yelled at me saying I missed pickup and refused to provide further information. She couldn’t even tell me how much more is left on my prescription. It’s disgusting that we customers have to deal with people who don’t have basic manners. If I were the manager of that store, I would have fired that staff right away.
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June 2022 by Angelia Couch
Been trying for a few days to see what medication I keep getting calls for. Every time I call I'm put on hold then hangs up after a minute..It won't let me check through my number either Keeps wanting me to talk to someone but Noone answers then hangs up... I used to love this place but not so much anymore. Will be transferring everything to kroger after today....
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June 2022 by Crystal C.
For months have been having issues with the pharmacy getting meds covered. They always claim meds will be ready at x:xx then you show up at said time and they say oh it'll be 15-20 minutes we'll have it ready. Come back in 20, then they tell you oh it'll be another 15-20 minutes and we'll have it ready. Who has the time or the gas to keep driving back and forth?? Then they don't get the proper insurance coverage so I've been over paying for my meds for months! Then they say I can't pick up the meds without an ID suddenly, even though I've been picking up the same meds for the better half of a year. I gave birthday, address, phone number, names on the account and after all that they say you can't pickup without an ID. Then argue with me "it's the law" but usually we recognize people and give them their meds. Okay... you know I've been coming here forever and now you want to make things difficult because I don't have my id. They agreed to do it this one time, and I told them that's fine because after this month we won't be coming back. Been thinking of switching for a year now because of the non-stop issues. The last 6 months have been the worst and this event topped the cake. Every single time it's one issue or another, they don't have a tech there to fill the meds or to call the proper people... the list goes on and on and on! Find another pharmacy and save yourself the hassle!
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February 2022 by Sing Song
Ignore Tucky, Emily is a wonderful employee who goes above and beyond for her customers. Walgreens is lucky to have her! Tucky is a miserable person with nothing better to do than harass retail employees.
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February 2022 by michael goodenough
Collaboration with kroger has made the experiences better for variety.
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January 2022 by Matthew Adkins Sr.
Thank you Walgreens Florence!! You grabbed my prescription from the lacking Buttermilk Pike location, got it filled in 30 minutes and were super helpful during the entire process, by keeping us updated on the progress!! Great Pharmacy and Pharmacy personnel!! Thanks again! We will drive there from Villa Hills, instead of the Walgreens less than a mile away!!!
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January 2022 by TUCKY
USELESS PHARMACY WORKER. EMILEY WAS LOUD ,GOT MY PRESCRIPTIONS WRONG!TRIED TO CHARGE ME $47 TWICE! THEN ARGUED ABOUT IT! NO RESPECT! I HAD TO ASK FOR A DIFFERENT PERSON. I AM GOING TO CONTACT CORPORATE! SHE SHOULDN'T WORK WITH PUBLIC PERIOD!
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December 2021 by Brian Estep
With partnering with Kroger, i was about to cook dinner had no onions. Grocery store is 5 miles in heavy yraffic. Walgreens was 2 blocks away! I remembered they have a complete small grocery store. Got eveything for dinner from meat, veggies. Baby supplis and food. Liquor also. Plus a full pharmacutical drug store.