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February 2024 by Makc Sulima
Waiting too long for the prescribed medicine
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January 2024 by Bri May
I'd give this location 0 stars if it was an option, the customer service from the techs are disgusting but after speaking with their supervisor, it makes more sense as to why the techs act the way they do, they only know as much as they are shown. Being in healthcare sometimes gets a bad rep, because we allow uncompassionate people such as the individuals employed at this pharmacy to handle our healthcare needs and they have no regard for us other than a paycheck. FILL SOMEWHERE ELSE, where people can communicate at a level higher than a barn animal.
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January 2024 by Kleyz
Sure we will have the pain meds your son needs for oral surgery he just had this morning on Tuesday(it’s Friday right now)! Pharmacy employees including pharmacists are rude multiple people waiting multiple hours for meds called in days ago. Even employees of other Walgreens hate this store and its staff.
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January 2024 by Chris Drennen
Extremely long wait times for prescription pick up, with some rx taking 48hrs to fill.
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December 2023 by Alexandria Alsup
I love shopping here. I'm able to get most everything I need and at a great price with all the sales and coupon offers. Usually has multiple different merchandise options that you can build Walgreens cash from. They always have a deal or sale running.
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December 2023 by Evelyn
Friendly staff...well stocked shelves
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November 2023 by Linda
Waited for ever on hold for the lady in pharmacy to be extremely rude. I needed a medication last week it is sold otc but I have 2 insurances and should be covered they told me it needed a pa and were unwilling to explain that process and told me if I needed it and it was cheaper then I should just go ahead and buy it elsewhere.Got a text something was going on with another prescription so I called, they said that they would start working on it and asked about the pa for the other medication and how it worked... and then asked when for an estimate for how long the medication would take, she didn't want to answer questions and when I said would it be like 3 or 4 hours she was really dismissive said no MAM you'll get a text when it is ready, and then I asked who I was speaking with and she hung up on me.Tried to call back and ask who I had spoke to because I am going to be a Karen about this the gentleman I spoke with said everyone in the back answers the phones so he wasn't sure who it was.I have lived in this area my whole life and gone to this pharmacy as long as I can even remember, they are hiring some absolute scumbags here.
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November 2023 by Drew Ziegelmeyer
Maybe they are understaffed, which shouldn't be a problem nowadays. Plus they they had plenty of people working. Yet I came around 1:30 p.m. to get my fiance's prescriptions and was told they are shutting down for lunch. Never seen a place where everyone takes lunch at the same time...Not good business..
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November 2023 by Nyisha Avery
HORRIBLE WAIT TIME AND CUSTOMER SERVICE! I have been waiting in line almost two hours and the staff is extremely rude and insensitive!! I was in the drive through and they then told me my RX wasn’t ready because they are short staff and told me the only option would be to wait and come inside and stand in another long line! This place is insane! Corporate needs to do something about this immediately! Go anywhere BUT HERE!
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October 2023 by Jenny Holly
10/4/23 @ 830 Called and listened to their recording for 15 minutes. The one that repeats itself every 15 seconds. Had to call back. Again. Finally talked to Melissa. We were trying to find what store a prescription was sent to. She was so incredibly nasty. I'm appalled. Holy cow. Really. To be so nasty when asked for help and to say point blank "I can't pull it up out of thin air" I'll be making a call to corporate.
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October 2023 by Erin Stewart
Walgreens pharmacy on Mall rd has really gone downhill. The staff is rude, extremely long wait times and overall not helpful. I would not recommend this pharmacy.
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October 2023 by Christy Fowler
Mall Road Walgreens has the rudest female pharmacist. They are very disorganized. I waited over an hour to get 3 prescriptions filled, got home to find they had only filled two of them. Called them and because my insurance didn’t cover it, it was not filled nor was I even informed of this and could have used my HSA card to cover it. Will never go back! Long lines and many discontented customers.
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September 2023 by Elizabeth Bulmer
Retail side is great. Cashiers always friendly.Unfortunately for a drug store, their pharmacist are a rude hot mess. The Line at this location moves like molasses and if you can get service, it's going to just be a mouthy rude individual anywayDon't bother.
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September 2023 by Christina Blaine
The automated system said that all 5 of my prescriptions were ready. I was the only person in the drive-thru and after 4 minutes of waiting, some finally came to the window. She serviced the man who'd JUST pulled up to the tube first. I finally get helped and they only give me 4 of the 5. I advised that I have one more I need picked up and the system said it's ready. The woman then informs me that they don't have a prescription for said medication and that I'll need to call my Dr to approve a refill. I have a record, from my Dr, saying the prescription was sent in 9/13/23, the automated system said the meds were ready for pickup. But, when I go to pick it up, not only is me prescription not ready, the prescription order is magically not in the system. I'm so fed up with the pharmacy.
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July 2023 by EducatedIdiot97
I hate this pharmacy, prescription was sent over 2 hours ago and you're telling me its not ready when i come to pick it up. So rediculous