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October 2023 by Sherrie P
Tried calling several times a day, 4 days consecutively to arrange an appointment for tire service, no one ever picked up the line. Finally on day 3 I did get through to store customer service and was advised they do take appointments but best bet was to just show up, as I stated this defeats the purpose of wasting time and arranging an appointment.
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October 2023 by Tequilla Austin
If i could give this place 0 stars i would!! i normally have a ton of patience for retail because i understand the Craziness it can be. This walmart changed all 4 of my tires and told me everything was good to go and have a good day. Well they Failed to mention to me that the passenger front tire sensor got smashed and the light came on. When i noticed the light and asked them about it, i was told they it just needed to be reset and that they were not able to do it there. Well i took it to my car dealership to have them do it to be told about the sensor being broken. So i (attempted) to reach out to this location for almost 2 weeks. Called numerous times to have somebody “Transfer” me to them just for it to continue to ring. I also showed up to this walmart plenty of times to see about in person but found a note on the door saying “Closed” and all the lights being off and nobody there. Well after 2 weeks of trying and wasting my gas to drive to florence i finally decided to stop in at the Alexandria Walmart where they had absolutely no issue in helping me and were extremely understanding and helpful. I was told by them that this is no surprise that they had the store closed or just not answering phone calls. This is ridiculous!!! i will never be returning to this walmart for any auto care related issues again.
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September 2023 by Alex
Apparently they just work when they want too, and even the customer service rep said they have a "serious problem" about answering the phones or texting people with their appointment information. Drove to the store at 430pm and found a note that said they were closed on the door. Charming. Honestly it's my fault for buying tires from them, truely a case of "you get what you pay for." Next time I'll pay an extra 50 dollars more a tire somewhere else just to avoid this headache.r.
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August 2023 by Chris Crabtree
Tried to get tires but they do not have in stock. Would have to wait 5 days if ordered. People need their tires fixed now...not in five days. All those tires they have but you have to order them. What a hassle. Walmart not run right.
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August 2023 by Monica Felix
If you have a day to throw away. Then your in luck. You can sit there all day waiting on your car.Service: Oil change
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June 2023 by Valerie Baughn
Very fast and efficient. I love the text notification when they're starting service and when they've completed service. Most affordable oil change options in the Florence area. Always great service!
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June 2023 by ALI AG
Excellent service, I had a scheduled appointment in and out within 35 minutes for a oil change.
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March 2023 by Rachel Marie
I tried to purchase a tire from the storee was unable to. Was told to call auto shop the next day and when I called they didn't answer for two hours and when they finally answered they put me on hold for ever after an hour I hung up. I mean how hard is it to give decent customer serviceService: Tires
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March 2023 by Nick Woods
They was fast at putting new tires on but once I got home, half the lug nuts was so loose I could move it with my fingers..?♂️
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February 2023 by Christian Maines
Got my flat tire repaired there on a Sunday. The staff I dealt with were friendly and the repair was quick. Two weeks out and the tire has had no issues, I would go back if I ever need another flat repaired.
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February 2023 by Judy Cardoza
We were willing to stay to see if anyone was a no-show and we were told to leave even though the first two clients of the day were no-shows after 45 minutes. They could've just told us from the beginning they wouldn't do it even if they had two no-shows back to back.
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January 2023 by Pipers Dad
Five stars because I didn't have an appointment but they were able to fit me in after Pep Boys wanted to charge me over $100 for a synthetic oil change! I walked out of there and went to Walmart. $55 for a full synthetic. I was in and out in less than an hour. They were friendly too. I'll be back.Service: Oil change
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December 2022 by Stevie
Five stars because I didn't have an appointment but they were able to fit me in after Pep Boys wanted to charge me over $100 for a synthetic oil change! I walked out of there and went to Walmart. $55 for a full synthetic. I was in and out in less than an hour. They were friendly too. I'll be back.Service: Oil change
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December 2022 by Steve L.
Five stars because I didn't have an appointment but they were able to fit me in after Pep Boys wanted to charge me over $100 for a synthetic oil change! I walked out of there and went to Walmart. $55 for a full synthetic. I was in and out in less than an hour. They were friendly too. I'll be back.Service: Oil change
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December 2022 by Stephen Karanu
Very useless auto care center,The technicians are lazy and unwilling to work efficiently on winter.. they behave like civil servants .Walmart loses a lot of business due to these lazy technicians who behave like they are doing voluntary work
