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June 2023 by Dave Seeger
I had a very frustrating experience at Wiseway. I arrived at 4:55PM with my two kids to purchase some electrical wire only to discover the only sell electrical wire "over the counter" which closes at 4:30PM, even though Google and other places say they close at 6PM. Two ladies coming out of "over the counter" told me to come back tomorrow, and the front desk person couldn't care less when I asked if there was anyway to buy some wire when I knew exactly what I needed. I work in Cincinnati 7AM-4PM, and Wiseway's limited hours would never allow me buy anything from them. I'm sure the showroom is nice, but for your average home owner their supply hours do not work and makes for a frustrating experience at the end of a long day. A manager or someone else should be able to help for those "after hours customers" who know exactly what they want so they do not risk losing a customer.
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June 2023 by Angela Bishop
Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.
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May 2023 by Mark Wolff
We’ve used this business for remodel parts in the past and found their showroom to be great to look at and choose the installed products.This last job went well until the Moen bath faucet was found to be defective by to the plumber who was to install it. When I took the part back, the item wasn’t stocked. I was advised to contact the manufacturer myself and given the number. I called before I left the showroom and learned of a 45 minute hold time. I went to the sales person and told her that, as Moen’s distributor, she should make the exchange. She agreed to do so.After that, a dispute arose about if the faucet was, in fact, defective. The plumber had to get involved to confirm this fact. The replacement was finally ordered and has taken about a month to come in. It still isn’t installed.To my way of thinking, a distributor doesn’t just make the sale. It should service the sale by being the representative for the manufacturer, holding inventory, and dealing with issues. It seems this manufacturer/ distributor relationship doesn’t work that way.I can’t say if the root cause in this case is Moen or Wiseway. But I can say I am a pretty dissatisfied customer.
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December 2022 by Linda Matus
Remodeling master bath and needed 2 sink and 1 tub faucet set plus new shower. Ryan was very knowledgeable and helpful with selection. Showroom has a great variety of choices. He stayed on top of my order and I received it in exactly the amount of time he quoted. Competitive pricing too!
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June 2022 by Laura Mintkenbaugh
My husband and I are building our dream house. Jessica at Wiseway has been so fantastic & exceptional in her knowledge. I cannot say enough good things about her & Wiseway. I’d also like to mention the young lady who helped us the day Jessica had the well deserved day off of work. All around exceptional staff, quality products, and I felt like an extremely trustworthy company!
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March 2022 by Jayme Gray
I stopped in Wiseway for a master bath remodel and Kristin Carr worked with me until we found the perfect shower and sink fixtures. With supplies down everywhere and a small window on my timeline I didn’t have the luxury to wait, but that didn’t stop Kristin from helping me figure out the perfect pieces for my remodel. She was able to find pieces in stock or available during my timeline that gave me just what I wanted. She was patient and helpful and I really appreciated the one on one attention she provided… even on a very busy Saturday! Thanks Kristin!
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December 2021 by Chris Little
It was very Enlightening. I left the showroom feeling much wiser. Thank you folks! I'll be here all week. Seriously they have a awesome selection of home decor and lighting. A bit pricey but I guess you get what you pay for.
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September 2021 by Carla Markgraff
Jennifer was awesome. We had no idea what kind of kitchen faucet we wanted and she helped us find the style and price we were comfortable with. Love that their products come with better interior parts then the big box stores faucets. Highly recommend Wiseway.
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September 2021 by zach Nageleisen (Besti lover boy)
Very nice helpful workers and very attractive show room love the things I buy here that sometimes are Worth the wait if their not available no need to go expensive just go with what works in my opinion and I like that it is very quite here to
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August 2021 by Sandy Holtzapfel
I could not have had a better nor more enjoyable experience spending my money and time on light fixtures than I did at Wiseway. The staff are very knowledgeable and easy to work with. Don’t waste your time shopping anywhere else if you are looking for quality products and great prices. The staff are outstanding, and I would give this a ten star rating if I could!
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August 2021 by Frank Platek
I had a circuit breaker to a pump system malfunction. Even though customer service closed at noon, (Saturday hours), the ladies in the showroom found the breaker for me. Very much appreciated! Great customer service!
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March 2021 by H&H
Wiseway Design Showroom - The place to go to select your bathroom remodeling pieces. The showroom provides just the right amount of options; not too few but not too many as to overwhelm you. Here, you will find all the recognized names from the industry. And most importantly, it was a wonderful environment. Caitlin made a stressful process fun and engaging at the showroom and has been very responsive and timely on follow-up communications. She is welcoming and attentive whether you need a single faucet or an entire remodel; she will make you feel like your project is the most important project during the time she is working with you.
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March 2021 by Bobbi Russell
Wow! What a great experience. I am remodeling the kitchen and one full bath in a 1920s house. I tried shopping online, at the big box stores, and at the suppliers’ design studios. It seemed that I had to decide between price and service, but I couldn't find both.My kitchen designer recommended I visit Wiseway Lighting and Plumbing in Florence, Kentucky. I was delighted to find they provide wonderful service and excellent prices. The showroom is a very nice combination of attractive displays and product information. The lighting and plumbing fixtures are clearly labeled with manufacturer and pricing information. Special orders are no problem. I was greeted by Kristin and she took the time to listen to my questions and understand my specific needs for plumbing and lighting fixtures. In about an hour, she provided a printed “wish list” of my selections – with pricing. No hard sell tactics – just courteous, professional, and efficient help. That’s the triple crown of customer service and that’s what I received at Wiseway. I highly recommend a visit to their Florence Showroom.
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December 2020 by Amanda G
Kristin was extremely knowledgeable and helpful when I went into the store. I went to pick out lighting and bathroom/kitchen fixtures. I was able to pick everything out in about an hour with her help. They have lots of really great product displayed so you can easily see what you like and don’t like.
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November 2020 by Laura Arlinghaus
Wiseway supplied our plumbing and lighting needs for our new home. Caitlin was really easy to work with. She responded promptly to every request. We love our new fixtures! Thank you Wiseway!
