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March 2024 by jclark115
I visit this store several times a week. Most times when I check out I have at least one issue with a self check out machines. Today I had a small order and had three issues with the Self check out. Three times I had to look for someone and interrupt them from kibitzing With their coworkers. Today I decided to go to the service desk and speak to the manager. Much to my surprise the front end manager was in the group that was standing around kibitzing, and not paying attention to the self check out. If Kroger is going to continue to have self check out, then they need to make sure their staff are paying attention to those who need assistance when they’re checking out
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March 2024 by Nick Deaton
Ft. Mitchell Kroger does a wonderful job!
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February 2024 by William Holiday
Found everything I was looking for.
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February 2024 by T Jenks
The people who bring the curbside orders to the car were rude. Even though my order said it was ready through the Instacart app where I ordered they said people who do Kroger pickup come first and I have to wait. When I politely asked them about the long wait because other cars who pulled up after me got their order before me they rudely said if I didn’t like it then I should shop in store because it’s Krogers policy. No customer service skills.
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February 2024 by Melissa Hellings
Heather in the pharmacy is absolutely amazing!! She was kind and patient enough to take the time to look up my insurance. She added additional Kroger coupons to bring my 160+ dollar prescription down to $15. This is service that I have not seen since before Covid. Thank you so much Heather for your kindness, you are a rockstar!!!
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December 2023 by Erin Kaylor
This is my least favorite Kroger. Parking is a nightmare. The school behind it gets to take all of the spots so it’s nearly impossible for shoppers to have access during the school week. To top things off, I was just there last night after visiting family in the area and as I was checking out, the clerk yanked my cart out of the way to get through. No excuse me or explanation. I thought it was a stranger taking my kid at first when I felt the cart jerk out of my hand with my kid in. It was awful. I will try to avoid the Kroger from now on.
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December 2023 by M D
Parking is terrible, but Jesse’s presence more than makes up for this shortcoming. He is always finding ways to help customers and is great with children. Look him up if you need anything.Good selection of food here, too, with good prices.
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December 2023 by B Underwood
My wife hasn’t been feeling very well so she put in a click list which I picked up on my way home. I had never done it but it was very easy I checked in and few min later a young man named Tyler came out with the items. The main reason I wanted to do this review was because Tyler did such a great job. He told me today was his first day but he was very respectful, personable, and helpful and I’m very happy to see such great qualities in a younger generation he said he was 15 and had 2 jobs that’s very impressive now days especially cuz seems like not many people wanna work. His parents did a great job raising him and Krogers should be very proud to have such a great young man on their staff.
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October 2023 by C.C. Taylor
Shoutout to a stellar employee, Belvis, who is an extremely professional and positive cashier I had the pleasure of meeting today. In fact, he is one of the most professional customer service associates I have ever met. Certainly the most professional across Kroger where most of the employees appear disgruntled, bored, and lack any sense of urgency and apparent desire to be of even a little help.Someone promote this guy!!!!!
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September 2023 by Kenneth Barth
I ordered a grocery pickup from this location through instacart, specifically parked in the only spot marked for instacart orders, put the make model and color of my vehicle into the app and these employees still managed to give my groceries to someone else. When I called they refused to do anything to help or even admit they screwed up and just told me to call instacart and ask for a refund. Horrible customer service and zero accountability or common sense
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August 2023 by Allyson C
I always have a good experience when I come here. Never any issues. Also, Margie and Stephen on the registers went above and beyond per usual! I just want to express my gratitude for making my experience go as smooth as possible. Thank you both and thanks everyone!
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August 2023 by Ray Garcia
Love going to this store, especially when Adrienne, Diane, and Jessie are working. They make you feel like family as soon as you interact with them. Will always come to this Kroger as long as they are there!
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July 2023 by NSTrains8105
I love this Kroger, I work there and my co-workers are always nice, I have made friends there since I started. If you see a Colin there in the evening, then remember that is me
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July 2023 by Chris Rose
Your deli service sucks, heaven forbid a store manager goes over and helps them.
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June 2023 by Richard Trammell
I shop at Krogers all the time. But Adam that was working self check out went over and beyond to help me out. Great customer service and such a polite young man. Thank you
