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January 2024 by Anne M.
Signature Hardware is the first "high end" company I have done business with that doesn't provide in-home delivery. Recently, I furnished a brand new second home with all new furniture from Crate and Barrel, Williams Sonoma, Pottery Barn. All three provided full white glove service. Now, with the purchase of a too expensive $2,500 (including taxes) bathroom vanity from Signature Hardware, I got a dump off on my driveway in January just before a big rainy, windy storm. My husband and I had to sprint out to spend $100 on tarp and bungie cords and then spend $80 on two guys the next morning to move the vanity in. Because Signature Hardware doesn't deliver into my home, I have no idea if there is damage or anything else. My rating my go down!
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December 2023 by Eugene Kharon at ARTCANVAS.com
This business has amazing service. They really take care of their customers after purchase. I bought a faucet for my kitchen from them and they are a great company to do business with.
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December 2023 by D D.
Over the years we have purchased several tubs, faucets, sinks and hardware from Signature Hardware. We have never had a problem and love the variety of options you have with them. One day we had an issue with one of our tub fillers. We contacted their customer service and they resolved our issues quickly and painlessly. My wife and I were so happy with them. It's nice knowing that if you buy something from them, they stand behind it.
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December 2023 by Sharon D.
We purchased a freestanding acrylic tub for our master bath remodel. Even though it took several months to complete the remodel from when the tub was delivered, parts were still under warranty. The push up drain stopper leaked a small bit so I contacted the company and the associate was very helpful. A new part is on the way and I can't wait.
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November 2023 by Helen Wheels
We LOVE our new vanity! Our remodel took forever, but this beauty shipped super fast and was packed so well! The quality of the build is amazing.Couldn't be happier with this purchase. So glad our original, boring vanity choice was back ordered and we found Signature! Much nicer all around! It's truly a piece of furniture.
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October 2023 by Cody Dazley
The absolute worst customer service experience I've had, hands down. I called and was connected with a customer service representative with a general question and inquiry. I was looking for a mark of identification on my Signature Hardware free standing tub (which is beautiful) so I could correctly price out getting new feet and a matching overflow for it. I explained the situation to the agent from SH, she explained to me the only way she can help me is if I had a model number. I asked where model numbers are located, and she responded "on the website". Since we aren't the original purchasers of this beautiful tub in our new home, I was left guessing. None of the measurements seemed to be perfect, I couldn't find the color (which ours is green) on the website. I asked if maybe that would help her. She told me if I didn't give her a model number she could not speculate or guide me any further. I continued politely to include the SH agent in the search for the way to identify my tub, with her on the other end, silent. I understand there are different feet styles, ans was just looking, as a customer, for help.Around the 13 minute mark of our conversation, and her not budging, I picked a model number from the website which most closely matched the shape and size of our tub. She then told me that was not a valid model number. It took her about a minute to find it in her system. She told me they didn't have the brass feet for that model, so I changed the inquiry to the matte black. Now at about 15 minutes in, she told me the price for the feet was $2999 plus tax. To which I questioned, obviously, why? She said "we do not sell our feet separately from our tubs."This response obviously angered me, since within the first 60 seconds of our phone call I explained I was in the market for feet to buy in accord with an existing tub. I asked if she knew this all along, to which she replied, "yes". 16 minute phone call with no support and someone completely incapable of their job. She said she could "put in an inquiry" and took my email address. I have never heard back and wish whole heartedly our tub was any brand other than Signature Hardware. What an angering and off putting experience all around.
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October 2023 by Julee H.
We Bought a vanity for a clients home. The first thing that was wrong was there was 2 blemishes on the drawer front. I asked for a replacement and all they could do for me was give me a discount. Then when we went to install we realized the sinks do not line up with the cabinet fronts. It is also not made to code and we can not use the top. We have emailed and tried to work it out but customer service is no longer responding to us. Our clients are very upset for the set back. I would not recommend buying this over priced piece of garbage. Definitely not worth the money.
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September 2023 by Dorothy Powell
Signature Hardware sets the industry standard in Customer Service with professionalism, customer satisfaction, and fast shipping.My faucet is high end, works smoothly, and has the kind of vintage designer look that will bring joy for years to come! Thanks!
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August 2023 by Dalton Wilczewski
Bought a great looking tub faucet with an unbelievably low flow rate. Would thus value it at 79.99, but I paid over $550. It looks good but the quality is lacking.
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August 2023 by Douglas Acker
Horrible faucet experience. Good customer service but the parts are trash and no amount of service will make up for trashy parts. Water flow is broken and inconsistent, unless it's on full blast. You only need to turn the handle 10 degrees to get the flow on full blast. Their faucets are frustrating and a waste of money.
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July 2023 by Mike Kendich
Total failure. Besides shower valves made of cheap plastic, there’s no Extension Trim Kits, so installer be aware of that, or you might and up demolishing your tiles and redoing it again from scratch.Another thing shower valve cartridges be made of quality brass and heavy duty O rings, not cheap Made in China plastic components.Wouldn’t recommend at all
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June 2023 by Mike K.
Installers beware, their shower valves do not offer Trim Extensions Kits. The only manufacture that doesn't offer one, so plumber, drywaller and tile man have to work at the same time in order to set the correct depth, otherwise if you do it on your own, be ready to demo the tiles at the end. Their valves have very little room to play unlike Grohe, KOHLER, Delta, Moen, Pricepfister, etc Will never buy another one and wouldn't recommend
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June 2023 by M I
I bought a bathtub online through Signature Hardware at the recommendation of my contractor, who is like a family friend and does excellent work. It was damaged three times by the shipping company, even the last time when SH provided extra padding and had it inspected prior to leaving the warehouse. While my bathroom remodel has been delayed by a month at this point, I couldn’t have asked for better customer service. We all expected to have to extensively justify the damage in asking for a replacement to be shipped, but they were incredibly understanding and accommodating. Now all they need to do is find a shipping service that matches their level of customer care! I don’t think I’ll buy a bathtub online again period, but I’ll be back for whatever other renovation needs I have in the future. Thank you for Kendra D and Michael B for your help throughout this process.
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May 2023 by Brian Kidwell
Terribly out-of-square shelf brackets. If you're interested in shelves that droop or searching for brackets that sit cockeyed on the wall, this is the place for you!
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February 2023 by Mark Smith
I recently visited Signature Hardware to look for new bathroom faucets. They had a great selection and the service was top notch. They shipped them to me and I got them in a few days.
