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January 2024 by Shelby Johnson
If you want a friendly, knowledgeable, relaxed and enjoyable experience at a car dealership then ask for Alex and Morgan. As a woman I feel dismissed by most car dealerships the moment I walk in the door. This was not my experience here. Alex and Morgan as well as the other representatives who worked with me while I was there treated me like family, thank you!!!
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January 2024 by Rob Reed
Great experience, across-the-board. I could tell that my service technician, JT, was actually interested in helping me solve my problem, and it felt very much like he was invested with me. The dealership was kind enough to have lot techs drive me home and pick me up to come back trick-or-treat my vehicle as a courtesy And both of them were Professional and courteous. Quick turnaround, and good communication.
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January 2024 by Vic Tawde
We had a great experience at this Dealership. Morgan Thomas was just an awesome individual and a friendly sales person. He was great to work with and the deal was unbeatable by any dealership in 100 miles radius. Morgan was extremely patient in dealing with all my questions and finally at the time of final back-n-forth at close.The other staff at the dealership was friendly and pleasant to work with. I would highly recommend this dealership.
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January 2024 by Sparkle
From the initial phone call to the handing back of my fob after it was fixed...everything was above + beyond. I felt valued and taken care of. Thank you to the technicians that got me amazingly in and out the same afternoon, but Sam really made the experience special! She's so good at what she does. Super sweet, knowledgeable and helpful in explaining things to me. Chef's kiss customer service. THANK YOU.
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January 2024 by Chris Field
We needed to get out van in to get work on our window and Sam in the service department was fantastic! She worked with me regarding warranty issues, explained costs in great detail, and helped get our repairs finished quickly. It was a wonderful experience! (Considering we had to get work done on our car, anyway.) :-)
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December 2023 by Jan Crabb
I recently purchased a new car and thinking I would keep my current vehicle, I didn’t trade it in. Changed my mind and took it to Jeff Wyler, Ft Thomas. They gave me a very fair price and it was an easy, painless process. Alex Ivey was super friendly and helpful. Couldn’t have asked for a better experience. Highly recommend them for all your car buying/selling needs.
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November 2023 by Kellie S.
I had to get an oil change due to a recall (where they will check the oil after 1500 miles.)I was charged over $150 to get an single oil change and tire rotation. The staff acted irritated with me when I elected not to do the Wyler care package. I checked quickly online and found that a number of local businesses offer oil change & tire rotation service at prices ranging from $20-$60.I feel like it is inappropriate to charge an excessive amount for a service that they said was necessary as part of the dealer recall. I won’t go back after the recall is checked.
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November 2023 by Matthew Kist
Wow, what a great experience we had this evening with Alex. We were put in contact with him as we were trying to sell our Tesla, and he was very responsive and courteous from the start. We ended up arriving later than we planned and with our 9 month old, but Alex didn’t miss a beat. He made everything happen as quickly as he good, offered a very attractive selling price, and even offered to help out with our son and keep him happy and occupied. Alex even gave us a ride home after our transaction. He’s the kind of businessman you want on your team because he makes everyone better. He truly cares about his position and role at the dealership and I wouldn’t hesitate to do business with him again!
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November 2023 by G J
Virgin car buyer here, held out for a while but I'm glad I finally let it happen. They took care of me and made sure I felt comfortable the entire time. You could tell they came in with experience and knew what they were doing to make me feel good. Would buy again.
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November 2023 by Jake Jones
I was offered an amazing deal for a car that I had for sale by Casey that I couldn’t pass up. It was more than my current listing price. No hassle at all. In and out in less than 30 minutes. They even paid for my Uber home after selling.
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October 2023 by Mike H.
My best car buying experience in 30 years. Nathan was my salesman. He was very friendly and knowledgeable about the vehicle I was hoping to buy.
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October 2023 by Jeremiah Hall
Layton did a great job with listening to what I said, answering questions, and working with me through the buying process. I never felt rushed while inspecting the Wrangler or test driving it. I also did not feel like something was being hidden about the vehicle or the deal. We made a deal I still feel good about. No buyer’s remorse here. Got everything—deal, paperwork—finished in a short amount of time. Would not hesitate to buy a vehicle at this location again.
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October 2023 by Terri D.
These guys give used car salesmen their bad reputation. They just assume you're stupid - as if no customer would think of doing research online before coming in. I would NEVER recommend any Jeff Wyler dealership.
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October 2023 by Missy
Purchased 2015 Ford Fusion. Communication before the purchase was great. Answered all questions very quickly. Once at the dealership, everyone was very nice and polite, available to talk and answer questions without seeming to hover. The actual purchase of the car took longer than I expected , especially since I was paying cash, but maybe my expectations are too high. Once the purchase was complete, the car was cleaned up very nicely before I was given the key. Layton called the next day to see how everything was and to say they had found a second key for the car (which hopefully they will mail since we don't live close). Please with the purchase thus far.
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October 2023 by Zachary Neal
Doug was absolutely fantastic to work with! He was very helpful and extremely patient. I did encounter a sales manager named Casey on my first visit that came across as very aggressive when I did not want to take a certain deal. Also, when I picked up the car I purchased it was very dusty on the inside to the point where dirt was all over the seats from the floor mats. There was also trash in the vehicle.Overall, I had a good purchasing experience and I would definitely work with Doug again. There were just some details that were missed.
